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Company details

  1. Railway ticket agent
  2. Bus ticket agency
  3. Transportation service

Information provided by various external sources

Sprawdź rozkład jazdy PKP i ceny biletów kolejowych. Kup szybko i wygodnie bilet na Przewozy Regionalne, PKP SKM w Trójmieście i inne koleje bez żadnych opłat!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

126 reviews

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1-star

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Rated 1 out of 5 stars

Są beznadziejni i ich strona

Są beznadziejni i ich strona. Do tego cwaniaki. Na ich stronie jest zakładka "opinie o nas"- tam same superlatywy-po prostu miód. Kupiłem bilet. Chciałem kupić następny, ale... musiałem ten zakupiony zwrócić! tracąc prawie 20%. - skandal. Zwracana reszta z zakupu trafia na konto Koleo, a nie na moje! Strona też dziadoska. They're hopeless, and so is their website. What's more, they're sleazy. Their website has a "reviews about us" section—it's all glowing—it's pure filth. I bought a ticket. I wanted to buy another one, but... I had to return the one I bought! Losing almost 20%—scandalous. The refunded change from the purchase goes to Koleo's account, not mine! The website is also awful.

22 August 2025
Unprompted review
Rated 3 out of 5 stars

I am 82 y old.

I am 82 y old.
Don't need to pay for bus or Skm,kml in Warsaw.
But if I try to buy a ticket will the application show me a price to pay.
So it's a wrong information..
People who don't know its free for senior vill buy unnecessary a ticket.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I was not familliar with the website and overpayed for the ticket. Customer service continued great email conversation and returned the overpayed ammount immediately. Higly recomend it and I will use Koleo service again.

16 December 2022
Unprompted review
Show reviews in all languages. (126 reviews)

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