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KOMONO Reviews 118

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including sunglasses and watches, noting their durability and stylish designs. Many people highlight the exceptional customer service, describing staff as helpful, friendly, and going above and beyond to resolve issues and provide personalized assistance. Reviewers frequently commend the quick response times and efficient service, making their overall experience pleasant and satisfactory. However, some customers reported issues such as not receiving their product, poor packaging, or a lack of a guarantee card. A few people were also disappointed with the quality of certain sunglasses, finding the materials cheap or experiencing issues like loose lenses.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Quality

Users describe positive interactions with quality, with many praising the great quality of glasses and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and excellent... See more

Customer service

People report positive experiences with customer service, highlighting the team's responsiveness and... See more

Service

Customers had positive experiences with service, often highlighting the great quality, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought cool sunglasses and the Winston timepiece and I will definitely be coming back! Your stylish website reflects all the hip gear. In addition, my online shopping experience was enhanced by th... See more

Rated 5 out of 5 stars

Beautiful shop with lots of styles despite being on the smaller side. Maxime assisted us on the day and was absolutely fantastic. I’ve been using my sunglasses for a month now and I love them. Can’t r... See more

Company replied

Rated 5 out of 5 stars

I bought an older model „the Alex“ from them, after a year of owning them, I lost one of the screws holding the glass panes in, I contacted customer support and they immediately sent me replacem... See more

Company replied

Rated 5 out of 5 stars

Very nice quality, great service and amazing styling advice by their retail assistent! I am super happy with my purchase and will definitely come back for more!

Company replied


Company details

  1. Sunglasses shop
  2. Glasses store
  3. Optical Wholesaler
  4. Watch shop

Written by the company

With its inspired style, surprising color palette and forward-thinking aesthetic, KOMONO has succeeded in pushing limits for over ten years. Founded in 2009 in Belgium by ex-professional snowboarders Anton Janssens and Raf Maes, KOMONO breaks convention and offers a fresh, new proposition. Be it sunglasses, sunglasses accessories, opticals, watches or even ski masks, KOMONO embraces the experimental and proposes a glimpse of the future into the here and now. Deeply rooted within the Antwerp fashion environment, renowned for its distinct, radical vision, KOMONO renders the avant-garde accessible and affordable. Its boundary-breaking designs have been worn by some of the world’s most recognizable faces and are stocked by an impressive number of high-profile concept stores, department stores and independent opticians and fashion boutiques. KOMONO is a truly global brand, yet embraces the individual at every step.


Contact info

Promotion box for KOMONO

New Collection

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4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

Great customer service! I have Komono Magnus watch that has been in mint condition for many years and I love to wear it. It just needed a new strap after more than 5 years of daily wearing and since the model is out of sale, Komono immediately sent me a last piece on stock free of charge. This is a love brand act :)

10 November 2025
Unprompted review
Rated 5 out of 5 stars

broken sunglasses were replaced by KOMONO

My sun stepped on my new KOMONO sunglasses and they were broken. I wrote to the costumer service and they immediately sent me new glasses. Literally the best costumer service I have ever had.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

The best customer service I’ve ever…

The best customer service I’ve ever experienced!
It happened to me to have a little problem with a pair of Komono sunglasses that I bought from a store and when I reached out to the company for their help, they were unexpectedly kind and generous with me, that they shipped me a brand new pair of sunglasses without any charges.
I wish more companies would have such a great customer care like Komono!

28 December 2022
Unprompted review
Rated 1 out of 5 stars

scam

They get you to sign up for their newsletter to get 10 % off, and then the code doesn't work at checkout. I've tried applying their sales codes in the past, and they never work either. False advertising.

3 November 2021
Unprompted review
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