Kong Company Reviews 66

This company is clearly trading off its earlier reputation, but no longer living up to it.

We bought a Kong Gyro for my small dog, who has separation anxiety, and every time he played with it, after about ten minutes, the ball in the middle came apart, and all the treats came out, so the dog immediately went back to barking and crying. I left a camera running, so I know he was not "mis-using" the toy - he was just pushing it round the floor, but no matter how tightly I screwed it together, it just kept coming apart. Not fit for purpose. And despite Kong blowing its own trumpet about its customer service, it never responds to any emails!

So all in all, rubbish products from a rubbish company.

Disappointing Experience with Product and Customer Service

I recently purchased a Kong dog toy for my 6-month-old, 13lb Miniature Schnauzer puppy, expecting the perceived durability and quality the brand is known for. The ‘Kong Core Strength Bow Tie Sm/Md’ was marketed as light/moderate chewing. Unfortunately, in under two days, the toy was disintegrating posing a threat with injestion and therefore was removed from our pup.

I contacted Kong’s customer service to request a refund or replacement, as the toy clearly did not meet the advertised durability. However, I was informed that since a 15% senior discount was applied to my total purchase (which included multiple items) by the pet store that we purchased the item from, Kong considered the toy “covered” by the entire discount I received for the whole multiple item purchase as it was close to the retail price of the toy and refused to issue a refund. This reasoning was both confusing and disappointing, as the discount was a general promotion applied by the retailer, not compensation for a defective product.

I reached out to Kong once again to explain the situation, hoping for a resolution, but Kong remained unwilling to assist. It’s disappointing to see a company with such a strong reputation fail to stand behind their product or value their customers.

I’ve been a long-time customer of Kong with two previous pups but this experience has made me reconsider. There are many other pet brands that prioritize product quality and customer satisfaction, and I’ll be taking my business elsewhere in the future.

If you’re considering purchasing a Kong toy, be aware that their customer service may not be as supportive as you’d expect should you encounter any issues. I would strongly suggest that if you purchase Kong items when the retailer is offering a senior discount or other, make sure each Kong purchase is on its own individual receipt which may provide a gateway for a claim from this company if necessary.

Bought the Kong Squeaker bone toy for our 4mth old Cocker Spaniel puppy.
Torn apart within a few hours!
Poor poor poor!

Bought an extreme tire, large size and after two days was in pieces.
Very bad quality comparing to previous products.

Toys have gone down in quality in recent years. They used to be the best, now my dog destroys them in 5 mins.
Avoid their overpriced products.

Bought a Kong ball for our new puppy.Luckily my wife managed to pull the piece he had ripped off from his throat before he swallowed it.Wrote an email to Kong UK and they didn’t even have the decency to reply,never again will we buy a Kong product (picture taken of the damaged product)

The toy that is a fox Kong toy. Only lasted 5 months. I was so disappointed. We have a mixed breed that is only 7 months old. I would like to upload photos.

Kong is going nuts with them prices. Literally a toy that cost 8€ before, now its price is of 20€. So, back when you used to do a trimestral purchase and you used to spend 30-50€, now you'll have to spend more than 100€ for the same products! It's so disgusting and sad what they did... I am starting to think they don't know that not everyone with an animal is rich, even if we were, that would be a waste of money.

Plus, not every toy is "indestructible", not even the "extreme". Frisbee is a waste of money, it literally broke in 24h, so did other toys... But anyways, not that its price is gold, it don't matter anymore, not buying never again.

Kong does not stand behind the products. $25 toy lasted just long enough that they did not have to send me another one and they did not seem to care about the safety issue with their toy I will never purchase from them again I no longer trust Kong

Our dogs love the range of small dog toys.
They are durable while still being soft and tactile. Definitely well made and worth the money.

My dog loves kongo, the only bal that he cannot break, he always sees (colour) and brings him a lot of activity. Perfect toy and there sustainable as the normal balls I have to buy 50 a year now only 5 (because other dogs in the park takes that 4 spare balls with them 😅)

I have bought the new kong long neck duck also floppy knots costing over £11 each my dogs took a few hours to open the stitching on both to destroy it . Always used to buy kongs for my puppy’s to play with . Very disappointed in the way they are made now. Wouldn’t recommend to waste your money

We have brought 5 or 6 kong balls in the last year which our dog chewed them apart in 10 minutes after we gave it to her. She's an American Staffordshire Terrier and she's 11/2 year old. My grandson has 2 dogs the same as ours. He gets for his dogs all the time and said they are great but my dog chews them apart. We are very pissed. Thought they are indestructible?

Small dog, dachshund 10months.
Kong squeaker toy fell to bits in a couple of hours.
Dog was violently ill after consuming synthetic parts.
Kong stated that we should ‘continually watch the dog’ at all times.
This is not a safe product. Small dog. Not a strong jaw. Unsafe pet product. Caution advised.

Bought a Kong Gyro ball and a pack of two Kong balls for our dogs for xmas. The Gyro ball lasted 30 minutes only so I emailed Kong. Was basically told that only their rubber toys are guaranteed and ones made of a mix of plastic and rubber have NO guarantee. Nothing on packaging to say it wasn't wholly rubber. Looked like rubber and felt like rubber. Also told that I have a "tenacious chewer". Within a week both the balls also broken so replied to their email informing them of this and also quoting "fit for purpose". No reply whatsoever. The original Kong toys were great but it seems that now they are compromising on quality though certainly not on price! Won't be buying Kong again...very disappointed both with quality and also customer service.

I bought 3 products from Kong . Not cheap. Had a fox last 6 weeks , a giraffe 3 weeks and a squirrel 3 hours. I politely emailed them to ask for a replacement. Was met with they are not guaranteed and a dog must be supervised. That’s their small print on their advertising.
Completely misleading. Funny how when you ask a company for help with a product you find out their true nature. They obviously don’t care about customer service. Would buy cheaper options and stay clear of these charlatans!

We had an issue with one of their squeaky tennis balls. We contacted Kong and the issue was dealt with professionally and efficiently. Thank you to the contact team at Kong.

Extremely happy with the outcome of this and would buy their toys again.

My labrador is very rough on his toys (everything is destroyed within a few minutes). His bone-shaped black rubber KONG, is his daily companion. My dog is 8 years old and we have had so far 2 replacements but they last for a good couple-3 years and these things are strong! Thank you KONG :)

I had a problem with a Kong Ball that I bought for my puppy. After 10 minutes it was broken. So I decided to write to the Customer Care and they aswered in just one day. They explained me that the toy wasn't right for the needs of my puppy and advised me the right toy. Top service!

A family member bought the kong gyro for my french bulldog as a one year old gift I informed my family and friends that he is rough with his toys and to buy only good quality toys or so I thought they bought him the kong gyro and selected the size above required he was prepared with the gift and 15 minutes later it was destroyed and we had to physically remove a piece of plastic from his throat as he was chocking we contacted kong who basically said some dog are harder on toys than others and to supervise your dog playing with it and remove if getting rough just a cover statement who watches their dog play with it’s toys constantly for safe practice poor quality product and poor after care don’t waist your money