Kontist Reviews 

I would give less than a 1 star rating if I could...
This bank locked my cards with no explanation, and when I have been in contact with Kontist regarding this, on more than one occasion, all they tell me is that SolarisBank AG has to fix the problem. Customer support is not allowed to speak to SolarisBank AG, they can only email them. They have no updates about what is going on, aside from the fact they have notified SolarisBank AG and you have to wait for SolarisBank AG to investigate. When I then tried to make a further complaint, I am told that ll complaints need to go to SolarisBank AG directly as Kontist is not actually a bank.
Kontist, and therefore SolarisBank AG left me stranded in the UK with no access to my money and after more than 2 weeks, have still not unlocked my account or even given me a reason as to what the problem is, they are simply holding the money in my account with no explanation

I was using this app for 2 weeks and one day i top up my balance, bank declined the transaction and my balance became -19200 euro!!!What to do??I white to support on the website and email but i cant get any answer!!!Please contact with me!!
They told me i need to deposit 19.200€ till 28 may!!
Please urgently contact with me!!

UPD 08.05.2023
Still no answer hahahahah, still sending me letters that i need to pay 19.200 euro(but also they keep adding some fee)

Waiting for video verification more than hour and still.

Dealing with German officials can be very difficult, as in my case my German language is very basic.

But fear not if you need to run a small company or freelance gig as a foreigner, because Kontist has your back!

It was super easy to start up with them.

Super friendly and informative service. They take care of all communication with the "Finanzamt" the tax office in Germany.

Their APP/website is easy to use.

I'm been using their service for 3 months and am very satisfied!

Florence was a total pleasure to work with. She was really helpful and goal driven. We achieved everything we needed in a very efficient way.

They told me that Germany had bad Customer Service standards, I didn't know the extent of that.

I hate to leave bad reviews, but this is the only way I can make them listen to my worrying situation since Customer Service is not replying.
This is a bank, not even a smaller one, and this kind of behaviour is unacceptable.

I registered about a week ago, and I did the Identification process, it looked like the standard procedure up until the moment the employee TOOK A PHOTO OF MY PASSPORT WITH A PHONE, instead of scanning with the encrypted software they have to use (I hope)!
I only realized what gigantic risk is this after the event.
I tried to contact the Customer Service, but instead of escalating this (or, at least, reassuring me that the Dark web is not yet selling my Id) they simply left me out of the app for 5 days now (my data are still being processed for some reason, and I cannot access the account, without explanation or apologies), saying that I have to be patient and wait for a reply from Solaris Bank since the guy is not one of their employee (!!!).
I don't feel that my data are protected, I don't feel welcomed into their service.
This is a bank, for god sake, if they don't care about personal data protection and potential identity theft who does?
I'll do anything I can to know what happened to that photo of my passport.

Perfect bank account for freelancing.

I started freelancing earlier this year and needed a business account for this purpose. I found Kontist online and opened an account with them - the setup was pretty easy. Their online app is quite basic, but I don't need it to be much more than it is. They have an invoicing section which would be useful if I didn't already have that set up elsewhere. The cost is a little more than I was expecting, but still very affordable.

Beyond terrible customer support especially for the tax service. They say on the website that you can talk with customer service anytime but that is basically almost impossible. I am using their tax service for a year and every time I wanted to reach out for questions on sensitive issues, I had to wait for a couple of days for someone to call back. Alternatively, they don't call back at all. And the monthly subscription for the tax service is really quite pricey for a service that basically has no customer support. I recommend finding a regular accountant.

I spent weeks researching the best business account and decided on Kontist. Less than a year later they're closing my account because they will no longer serve US citizens.

Ubehagelige mafiametoder

Oprettelse af konto, identifikation osv. virker rigtig fint. Da jeg åbner appen, der skal jeg vælge hvilken plan, jeg scroller hen til "Free", pludselig laver appen en masse blink, og der bliver valgt en anden plan.

Jeg kontakter med det samme supporten, og forklarer, at det var den gratis plan, som jeg ville have valgt, og om de kan rykke mig over på den.

Et utroligt uopdragent menneske tager over på kommunikationen.
Stephanie:
"I have changed you back to Free. Unfortunately we cannot reverse the charge that started for this month. These are 3,51EUR that will be deducted from your account once there are funds available. "

Mig: Dear Stephanie. Of course I will not pay for a mistake in the app. I am contacting you the minute this happens, and I really hope this will not be my first experience with you guys.

Stephanie: Sorry, it is just hard to reflect from our side, that rarely happens. But we will not fight for that amount with you. *wink* I stopped the collection so no worries from your side.

Man ved på intet tidspunkt i appen, hvilken plan man er på, hvilket giver stof til eftertanke over situationen.

Så først er det slet ikke muligt at få pengene retur, men så er det pludselig muligt, med et enormt arrogant svar.

Jeg opsagde kontoen, og der er gået 9 hverdage.
Hvis det her er måden de tjener penge på, så vil jeg nødigt have nogle af mine penge blive behandlet af dem.

### UPDATE ###
Dear Kai.
I think it really shows, what kind of standard this company have, when you want to force an apology out of me, for your colleague's bad support.

First she says that she cannot do anything - which both was a lie, and illigal to charge me for a service I have not used og chosen. In any case, I would have 14 days right of withdrawal.

And then you want me to apologize for saying that she is an "uopdragent" person.
First, Uopdragent is a light word for a person who has bad communication manners - which I still stand by. Her communication skills are clearly at the level of a 13 years old, putting wink emojis after a somewhat bitchy answer.
Second, what an absolute embarrassment to stick up for a colleague, on the cost of the company's image. She clearly did something illegal, and you supporting it says it all.

Great account, tax accounting support and relatively well built app for freelancers.

I really like Kontist. It's easy to use, very clear and practical :)

Great bank—so helpful for freelancers!

Best freelancer banking solution in Germany!

No idea why Kontist has anything less than 5 stars. It's a perfect, simple, and free solution for freelancers looking for a bank account — with a lot of other benefits! I've been with them basically since the beginning and am very satisfied. The app works well, it provides a rough estimate of what you owe for VAT and income taxes, and it has good integrations with bookkeeping and banking apps. And did I mention the basic version is free?

Great customer service

I am so happy with kontist. It helps me to automatically spare my taxes. So no tax surprise. Such a relief

I am using kontist as my main business account.

Recently had to call customer service and was really happy with how efficient and quick they respond and fixed my problem! I have been with Kontist about a year now and have always been satisfied with the customer service and just the service overall.

Ok after signing up for a free Trail, and never using the service I was then informed a year later that I owed them 140 euros for a service I never used.

i explained this to their customer service and it was just ignored.

and it took 24/48 hrs to get a response and i they still have not closed my account ( took another 72 hours to respond )

I have had over 8 accounts with different banks both business and personal and never had any type of issue like this

Summary: bad customer experience, alarming fees for no reason, zero trusts. AVOID don't risk your money with an inconsonant organization