Koodo Mobile Reviews 1,707

Wow. What a crappy company Koodo is. I signed up via Telus to bundle services. After 2 weeks I still did not have internet. I canceled my account since only 2 weeks had passed. Still Telus and Koodo took money out of my account even though I had cancelled. Then Telus said I would get a cheque within 6 weeks! A cheque? Who sends cheques anymore? And I still have not received it. Koodo took money also claiming that my account was not canceled. I thought that when I cancelled with Telus that it would automatically cancel Koodo. No one at Telus told me otherwise. No such luck. Now Koodo won’t return my money, claiming that I didn’t cancel so I owed the money. They never even hooked up my internet! I had returned the equipment that they sent but they claim I didn’t receive it. Then I received a text from Koodo about the equipment but someone else’s name was on the text.
Koodo and Telus totally suck. I’m really angry about how many mistakes they made. And 7 weeks later it’s still happening. So far I can’t get the money back. Koodo said that MAYBE I would receive a partial refund. I guess this is how they make money since they are unable to supply any services. So why not rip people off?
Do not use these companies unless you want hassle upon hassle.

What a worst piece of shit I change my plan from fido to koodo I highly regret it. No customer support , expensive. Dont go for koodo.

Customer Service is horrible. People are leaving to go to other providers and I am thinking about doing the same. Unless I get to talk to a Rep and a vertarel assistant.

the roaming are charges are ridiculous; they issue numbers to foreigners but one cannot pay with a non-canadian card; so you are stuck with non-payment. then they send to collections; no one to talk to

Been with them for a decade. With their new message system they implemented and noone is available to speak on the phone, I think they actually want customers to leave. I have no time for back and forth chat it may be better for them cutting cost but at what expense? Unbearable customer service? Yes I will be switching.

I have been attempting to resolve a billing issue with Koodo for several weeks and have made multiple documented attempts to contact them.

In January, $140 was withdrawn from my account. After removing auto-pay authorization, a further $140 was withdrawn the following month without my consent. I am currently outside of Canada and clearly informed Koodo of this, yet they continue to insist on phone communication that would require me to pay international charges.

My service was paused, which should have reduced my monthly fee to approximately $15. Despite this, I am being told I owe additional amounts, including Easy Roam charges, even though I have not used mobile data, made calls, or sent messages.

I have requested a clear written breakdown of these charges and have not received consistent answers. Online support has either failed to connect or has not properly addressed the issue.

Due to the lack of resolution, I have now filed a formal complaint with the Commission for Complaints for Telecom-television Services (CCTS).

I am simply asking for:

A clear explanation of the charges

A refund of any unauthorized withdrawals

Written communication while I am outside of the country

This situation could have been resolved quickly with proper customer service and transparency.

I have been a Koodo subscriber for about one year. The service is self serve on their site which lacks the personal touch of other providers including Telus. Overall my experience has been positive and at a competitive price point. I would recommend Koodo as a self serve provider with good cellular options.

I have been paying $17 every month for accidental damage. I have been paying for it for 4 years. Today I cracked my screen. They say it $39 for a screen replacement. They lie!! It's $250. It's all a scam. Koodo are literally scammers. STAY AWAY FROM KOODO!!!

I been trying to call koodo customer service since last week and i call again today Feb23,2026 but i been waiting for more than 42minutes nobody answered. The system says its faster to contact koodo.com help but still saying i have to call the number. I tried self serve but still no way to address my concern. Am trying to cancel my home internet service but they dont answer my call. What kind of customer service, they dont value our time.
Very very poor customer service. Am really dissapointed.

Moved out of Montreal, CA in Oct 2025

Cancelled the line in Nov 2025

I thought the line was cancelled before seeing a missed payment in Jan 2026.
I called the rep, and he mentioned that I need to pay the remaining balance even though I did not use the service.
I ended up paying the bill close to $110, and the rep confirmed the line was cancelled.

Again I am being billed for Feb 2026.
This is really frustrating. Just to cancel a line it is a head ache and being robbed.

I would suggest in this day and age of baby boomers that their service is just horrible for those of us that still suffer with technology. There is no clear cut way of contacting a human, it's all AI and it's just so time consuming. Further, when you do reach a human its almost impossible to communicate with whatever form of english/french they may think they are using.

Been with them for 10 years every year gets worse , even making payment arrangements they still put stuff on my credit bureau, leaving soon

After one day with koodo,I am about to cancel, and they still don't care whether I cancel or not. 8 hours just to transfer and port my number. They have already billed me $123.00,after 1 day.CRTC like all government agencies don't care about anybody, so long as they are not affected. Koodo should be closed down.

Koodo may be ok for phone service but don't waste your time with their Internet service. I have only been with them for about 8 months and it has been 3 months of trying to get the internet to work for more than a couple of hours at a time....... They are not worth the headache......👎🏾👎🏾

1 star because I cant put 0. Customer service is beyond abysmal. Becoming like their parent company, telus. They created a problem that they cant fix with Netflix,Disney and Prime subscribers but we will be paying the price, not them. YOU CAN NOT FIX IT FROM YOUR SIDE AND NEITHER CAN THEY. you will have to cancel you subscription and then try remember to set back up again. Or you could just pay double and re-register was the option given me today. I hope that not too many people have to deal with this but I fear it a ploy to charge you more and as you cant fix yourself, people have a tendency to just drop it.

No customer service at all. I speak French and English but no matter which language you speak they suck at their job.

If I could leave a -10 for customer service I would! There's no real customer service! This company has to be the worst experience in my life of ownership of a cell phone! Never mind try to get someone in a Canadian call center, that doesn't exist! Absolutely horable, useless, and downright hopeless chance of getting anything started. And they want direct access to my personal bank account...🤔🧐🤨🫣
Koodo Should be ashamed! Is there no more personal service with this company?

What a absolute joke and waste of time!

Beware of Koodo!!!

Never ever choose Koodo period! "0 rated!"

Koodo help line is frustrating you can’t talk agent or coustomer service most of time!
2.I am in Calgary and in heart of Calgary and on different locations there internet and connectivity in the city is pathetic.I am wondering how these companies are looting customers and no one make them accountable.
3.Three months I talked them and told everything but they have all lip services

worst customer service in existance, they make you jump thorugh hoops just to get a online text chat that dosent even initiate when your trying to contact them. there is no customer service number. and i sigined up for a phone plan with them and they never sent the sim card and were still charging me for a phone number that i never had access too. still beter than rogers tho ;)