Ordered a bed cover(hoeslaken) on sale, arrived and was excited to use them. Undeniably it must have been one in a million chances to obtain a laundry damage or fabric defect after meticulous washing... See more
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I've had the skin treatment with van Ilse since 2018. So far so good. The treatment is always tailed to my needs. I am always given with some useful tips to take care of my skin and health. The... See more
Unfortunately, the product I received was thinner than advertised. We can see the outside light from inside. Unfortunately, this misled us.
I was impressed by the way my problem with a computer was treated and monitored. After 3 working days of returning the device to the company, received it back in Belgium.
Company details
Information provided by various external sources
Koopjedeal; Iedere dag bijzondere aanbiedingen die slechts korte tijd beschikbaar zijn. Van Boxspring tot USB-kabeltjes, we hebben het allemaal!
Contact info
Gentseweg 5 , 2803PC, Gouda, Netherlands
- 0851309185
- klantenservice@koopjedeal.nl
- koopjedeal.nl
3.8
Great
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice super
11 April 2023
Unprompted review
Super service+great products
I ordered and all came super quick and very well packed...I have since ordered 2 more large orders....RECOMMENDED !!!!
25 February 2023
Unprompted review
Pleasantly surprised…
I was impressed by the way my problem with a computer was treated and monitored.
After 3 working days of returning the device to the company, received it back in Belgium.
1 February 2023
Unprompted review
Stay aware Of this Scam!
Stay aware!! I am here to warn you all about the terrible service and delivery of this company. I ordered a product worth €300 and I have never received it. I did not get a confirmation email either or track&trace. Costumer service is TERRIBLE as they do not respond to my mails or calls. They only seem to apply once you fill in a complaint to make themselves seem good. Do not order here. There is enough other sites you can order from who do not scam.
17 February 2023
Unprompted review
gordijnen
Unfortunately, the product I received was thinner than advertised. We can see the outside light from inside. Unfortunately, this misled us.
26 November 2022
Unprompted review
Thanks god i CAME to see revises…
Thanks god i CAME to see reviews before buying,becouse i really hate and give me a lot of stress waiting for a delivery. So i read enough bad comenta about that.
Thanks to those buyers wich take time to advice others.
22 October 2022
Unprompted review
Reply from Koopjedeal
Dear Maria,
Thank you very much for your review
How incredibly sad to read that you are only reading into the negative reviews. In addition to the negative reviews, we fortunately receive many more positive ones.
You can also read in our comments that we do our best to provide the customers with negative reviews with the right solution.
If you still have any doubts, please feel free to contact our customer service team!
Kind regards,
Team Koopjedeal
Worst website that I used yet
Worst website that I used yet. Order is not delivered for 20+ days. Claims on website are false about fast delivery or delivery at all even after charging heavy delivery charge I get nothing.
17 October 2022
Unprompted review
Reply from Koopjedeal
Good afternoon Arrow,
Thank you very much for your review.
What a shame to read that you are waiting so long for your order. This is of course not the intention and therefore I would like to ask you to send me the order number. Then I will gladly take a look at the data to see what exactly is going wrong.
Sorry for the inconvenience. I look forward to receiving the data.
With kind regards,
Team Koopjedeal
Everything was perfect
Everything was perfect, fast and prompt delivery.
5 September 2022
Unprompted review
Super super 👌
31 August 2022
Unprompted review
Product broke down after 2 days of normal use
Product broke down after 2 days of normal use (umbrella-the poor/light attachments went out of the umbrella by themselves). Contact was taken with customer service, and they confirmed twice that it is because of bad use of the umbrella, which is absolutely not case. Bad experience. No intervention-nor guarantee possible.
17 August 2022
Unprompted review
Reply from Koopjedeal
Dear Mitsos,
How annoying that your parasol broke down, that is not what you should expect from our articles. Our apologies for this inconvenience.
Your complaint has been taken up and assessed, from this it has become clear that this defect has arisen from misuse.
Nevertheless, we would like to accommodate you by giving a discount of €50, this amount has just been refunded. Purely out of courtesy.
Hopefully this will alleviate the inconvenience!
Kind regards,
Team Koopjedeal
Great service
Great service. Easy to reach local call center. Friendly and informative costumer service. Product was delivered in 1 day. Quality of the product was exactly what I had expected for the price. Great!
20 July 2022
Unprompted review
Airco scam
We ordered an airco 5 days ago, they promised a next day delivery. Still to this day the airco hasn’t been delivered. They keep saying “it is coming tonight” but at this point I believe that they don’t even have it in stock and just want to cash in the money during the heatwave.
Worst of all, I received a promotional email today saying order your airco before 12:00 and you will have it before 17:00 today. When they are not able to deliver the ones ordered 5 days ago!!
19 July 2022
Unprompted review
Reply from Koopjedeal
Dear Maggie,
Your delivery service is currently experiencing a slight delay, we apologize. The delivery time will be adjusted on our website.
To compensate, we have refunded your shipping costs.
Kind regards,
Team Koopjedeal
Customer service improved
1) I ordered some bamboe plants very late on a Friday night, just before midnight. I changed my mind overnight as my balcony is small.
2) Early on Saturday, I sent an email requesting cancellation (#371838318).
I also called many times because your website said that you are open on Saturday. No one EVER answered the phone.
3) On Sunday you responded via email that your could not cancel the order any more all I needed to do was to REFUSE DELIVERY.
4) I repeatedly said that I would NOT be at home as I am working. Eventually I stayed at home.
5) Your delivery person NEVER rang the bell of my apartment. He simply left the box in a public open place where anyone could walk in off the street and take it.
6) only AFTER many emails back and forth from 11-15 June did you inform me that it is not possible to return plants. What??
You could have said that at the beginning!!
Instead of telling me to refuse delivery---from your very CARELESS delivery man who never even gave me the chance to refuse delivery...
7) The plants are not of good quality; they arrived with many dry branches. Of course, they are continuing to die.
8) Thank you very much for FORCING me to spend more than 80 euros for DYING PLANTS.
VERY POOR QUALITY products. Very TERRIBLE customer service.
Your customer service has a tone of "got you!"...you obviously think your customers are fools!
I do not recommend this company!
UPDATE: after my negative review, the company offered to refund me the purchase price and a 15 euro voucher. Thank you!
2 July 2022
Unprompted review
Reply from Koopjedeal
Dear Gaile,
What a shame to read that you were unsuccessful in cancelling your order, unfortunately when it has already been processed in our system we cannot stop it.
When the customer refuses the order at the door, the order is automatically returned. However, the customer must then be given the opportunity to do so, I understand that this was not possible in your situation. This is because the delivery service put the order on your doorstep without notice. This is very unfortunate, and we will therefore immediately report this.
To solve this inconvenience immediately we have decided to credit the entire invoice, and the full purchase amount will be visible on your bank account within 3 working days.
We think an extra compensation is appropriate, for this you will receive an e-mail from us. The plants do not have to be returned, we want to save you this effort.
Again we apologize for this sad situation!
Kind regards,
Team Koopjedeal
Never Buy Here
Worst website ever. I have placed an order on June second. I haven't heard anything so far from them. I try to call them by myself and first of all they are barely reachable. After couple of time trying, had a person on the phone and he told me that it should be delivered to you in 1/2 days and that's why they couldn't cancel the order. 4 days have past by and still nothing....
23 June 2022
Unprompted review
Reply from Koopjedeal
Dear Sir / Madam,
First of all thank you for your review
What a pity to read that your order took so long to arrive. That is not our intention, we apologize for this.
Unfortunately we are very busy on the phone, we recently had a malfunction. Because of this we have not been able to answer many calls yet.
By now your order has been cancelled and your invoice credited. This is at your request.
To compensate you for this inconvenience we will contact you by e-mail.
Hopefully this compensation is welcome!
Kind regards,
Team Koopjedeal
Excellent service
15 June 2022
Unprompted review
Fast and reliable
I have ordered twice already and no problems neither time. The products were as announced and arrived fast, even during lockdown and the holidays.
1 January 2022
Unprompted review
Signed sealed & delivered
Signed sealed & delivered
all in perfect order
16 November 2021
Unprompted review
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