Kooshy Kids Reviews 191

We have had our kooshions for 3 ish years now and they have been invaluable. They expand a childs play area when flying, stop toys from falling under the seat, and also help my legs and feet swell less when flying. Family have been so grateful to be able to borrow them too!

I have purchased multiple times from Kooshy Kids over the years and have never had a problem. The team are helpful and the products are very high quality. We cannot afford business class travel but with these products it feels like it. I like the communication along the way and the orders have always arrived within the timeframe promised, or faster. Always support small businesses. Louisas advice during covid for travel and visa requirements will always be remembered!!

Got a sky bunk for my little one. She had the best sleep. Qantas were really good about it and it honestly made everyone seated around me have a better experience also. Couldn’t recommend more highly

Similar to many other reports, there was a leak when we received the kooshins. We weren’t able to open the package immediately when it arrived and were therefore only able to inflate the pillows a few days after delivery.

As soon as I was able to open the box and inflate them, several days after delivery, I learned that 2 out of 4 of the pillows wouldn’t stay inflated. I emailed them for an exchange or refund. I then learned that I didn’t meet their 48 hour deadline to report issues. They refused to help me. After MANY back and forth exchanges I was only able to get a refund via credit card charge back.

They post all over their website that there is a "lifetime warranty" but if you read the fine print, it effectively doesnt cover anything that isn't reported within 48 hours of receipt (so it's totally worthless).

After talking to numerous parents since my purchase I have been told that the much cheaper versions on Amazon are equal quality but come with a much better return policy. Just go with those and save the hassle!!

Update based on their response: The warranty info was NOT in the product description (my credit card company agreed!). I also was never offered any sort of extension to the deadline and was not sent multiple emails to warn me about this 48 hour timeline. I was already refunded through my credit card company so I don’t need the complimentary patch but it shouldn’t have required that since I received a faulty product from the start.

Finally this claim that it needs to be tested right away because it’s inflatable would be more credible if the words “lifetime warranty” weren’t plastered all over the website.

First purchase from this company and would never purchase from them or recommend to anyone. Worst customer experience, ordered and paid for goods and did not receive. Was told it was lost in transit and simply ‘bad luck’ not getting a refund from them and they refused to deal with Australia Post (apparently it was my problem). Deal with this company at your own risk!

EDIT 06/06/24 - I contacted Louisa straight after her reply and she ignored my emails. Still do not trust the legitimacy of this company.

ORIGINAL POST -
I purchased the little traveller's bundle and received the items stained. They had awful vomit-looking white stains on the cushion that is made for the babies to lay on.
Unfortunately, the items were delivered to my sisters work on Friday and she wasnt back in until the following week, then once I received the items it was already 5 days later which is past their accepted terms to advise of an issue. Due to this we were not given a replacement, rather a $40 credit (which we never received) to buy more things at their store. Half the items are items from Ali-Baba so I don't really want to purchase extra items there.
They also had an offer of a free gift with a purchase over $175, my items cost nearly $200 and when we put the free gift into the cart it was charged, for this reason we removed it cause once again I don't really want to pay $50 for a $5 Ali-baba item.

After numerous emails they were not helpful. I now have some gross stained items that I nearly paid $200 for that I would never want to use.

I would never recommend this company to a friend.
The terms of 48 hours to test an item is appaling especially for busy parents with newborns.

A clear manufacturing error in the Kooshin. But refused to fix under 'lifetime warranty; because it was not reported within 48 hours of receiving it.

Don't buy this if you live far away (overseas). Their packaging is ridiculous, just a thin plastic bag. After arrival and inflating, there's obviously a leak of air. The support cannot and will not help you. Waste of money and time. If there is a legal way to use it on the plane, I will never know.