Put £250 into buying cash and have been scammed, i have never got my money back. The 2 deposits spent 3 days pending then said failed and i have not got a refund 1) £150 deposit REF ID: FTLV9vD... See more
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See what reviewers are saying
You send things to an irresponsible team with no name and no method to talk to real persons until Frustration makes me and others seek other services where real people help with problems, not shuffle... See more
Company replied
So,i must say it's very very cool platform,well thinked,interface is great,some tips to learn,all is well done,withdrawal are instant,it took 30 seconds to come on my bank account,this is really great... See more
Company replied
My go to centralized exchange being in the United States. Great selection of tokens, super competitive fee structure, especially for Kraken Pro. I've been using Kraken for over 5 years and never had a... See more
Company replied
Company details
- #11 of 17 best companies in Cryptocurrency Service
- #15 of 16 best companies in Asset manager services
- #73 of 76 best companies in Investment service
Written by the company
Kraken helps people own the power of their money. Founded in 2011, we're one of the world's longest-standing crypto platforms — now offering crypto, stocks, futures, staking, payments and more. Trusted by millions of institutions, professional traders, and consumers across 190+ countries. Proof of Reserves since 2014. Assets held 1:1.
Own the power of your money
Written by the company
- Our mission: Accelerate the global adoption of crypto so everyone can achieve financial freedom and inclusion.
- Since 2011, we've put that mission into practice by building one of the most transparent platforms in finance. Proof of Reserves since 2014. Assets held 1:1. A product lineup that now spans crypto, stocks, futures, staking and payments. Trusted by millions of consumers, professional traders, and institutions across 190+ countries.
Contact info
United Kingdom
- kraken.com
Start trading with as little as $10
You should know
3.5
Average
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I'm very happy with Kraken so far
I'm very happy with Kraken so far! Thank you so much for everything!
3 May 2026
Reply from Kraken
Thank you for taking the time to share, Darien! It's great to hear you enjoy using Kraken. We're here if you need anything 🐙
It a great app easy to use to…
It a great app easy to use to understand everything on it is wonderful
2 May 2026
Reply from Kraken
I pity the fool who doesn't use us! 🐙🚀😂
Reply from Kraken
Love to hear it Shawn! Thank you for sharing. Feel free to reach out anytime if you have any feedback or questions 🐙
Reply from Kraken
HI Dayle, thanks for the 5 stars!
Glad to hear the platform has been straightforward and secure for you so far, always good when getting started. Appreciate you sharing your feedback!
Kraken Support 🐙
They are rubbing everyone
Rubbing people nobody charges them they not paying all vat . They charge everything everyone very high charges nobody can have profit when use this App . Please don't use them they are charging everyone triple times
3 May 2026
Unprompted review
Reply from Kraken
Hi there!
If there’s something specific that didn’t meet your expectations, we’d really like to hear more about it so we can improve. Could you tell us what happened by reaching out to our social media team? You can find all our official channels here: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
Kraken 🐙
Very cool i enjoy selling and buying
2 May 2026
Reply from Kraken
Hello! Thanks for leaving us a review. We're glad to hear that you're enjoying the experience! We appreciate your feedback! Thank you very much. Cheers, Kraken 🐙
Kraken is a user friendly…
Kraken is a user friendly cryptocurrency wallet that stands true to their principles. I have placed multiple transactions and have no problems. I trust Kraken with my funds and my crypto transactions.
2 May 2026
Reply from Kraken
Thanks for the review! We're glad your experience has been seamless and as intended. We're happy to be part of your crypto journey 💜
My experience on Kraken is very good
My experience on Kraken is much better then Coinbase, and the subscription is more affordable too.
29 April 2026
Reply from Kraken
We appreciate the feedback. We do our best to make sure you get the most out of your subscription, glad you're enjoying your perks 💜
So,i must say it's very very cool…
So,i must say it's very very cool platform,well thinked,interface is great,some tips to learn,all is well done,withdrawal are instant,it took 30 seconds to come on my bank account,this is really great,i put 5 stars.Thank you Kraken Team
2 May 2026
Reply from Kraken
Thank you for your feedback Thierry.
We’re glad to hear you’re enjoying the platform and that everything is working smoothly, especially withdrawals 👍
Kraken Support 🐙
Help person was wonderful and patient…
Help person was wonderful and patient with me walked me throough new changes and succesfully completed my trade. Thank you!!!!
27 April 2026
Reply from Kraken
Thank you for your kind words Luanne.
We’re glad to hear the team was able to guide you through everything and get your trade completed successfully 👍
Kraken Support 🐙
Reponse Kraken
Subject: RE: Ticket #21007884 — 18 days without resolution
Hello,
I note that your response dedicates an entire paragraph asking me to stop posting reviews on Trustpilot.
Kraken apparently has time to monitor its online reviews and report back to me — but not to credit funds whose receipt
has been proven on-chain for 18 days (internal transfer to "Kraken.DepositAndWithdraw_13", tx 0x356db8..., 68,000+
confirmations).
If you want me to stop posting negative reviews, the solution is simple: credit the funds.
My deadline of 05/04/2026 stands. If this is not resolved by Monday, I will formally file a complaint with the AMF,
the ACPR, and submit a mediation request under MiCA Regulation (Article 93).
Regards,
Mathieu Bonhomme
Ticket #21007884
14 April 2026
Unprompted review
They haven't released 2k to the wallet…
They haven't released 2k to the wallet i sent it to and its been way longer then 24 hours and have even sent what they asked for and still no response...that's 2k just sitting in the wallet and cant do nothing with..
28 April 2026
Reply from Kraken
Thanks for your feedback Christina.
We understand how frustrating this can be. At times we need to review account activity, which can affect certain transfers.
Cash withdrawals should still be available, and the team has already shared the details and next steps with you via email 👍
Kraken Support 🐙
This is a very intuitive platform and I…
This is a very intuitive platform and I love the rewards program! Stocks and crypto in on app you can’t beat it!
2 May 2026
Reply from Kraken
Aren't the rewards awesome? Nothing like earning yield on all your assets! TY
Reply from Kraken
Big ups Mark! Smooth sailing is the way 🐙👊
Easy Withdrawal
I made withdrawal through Kraken and it was very easy.
But I have a withdrawal to my Kraken account for over a week but it has not yet been done.
20 April 2026
Reply from Kraken
Hey there,
We've checked your account and your withdrawal was successful, nothing is pending or on hold, just please keep in mind that depending on the currency and withdrawal method you used, these can take up to 5 business days to reach your bank account 👉 https://support.kraken.com/articles/360000423043
If the processing timeframe has passed, and you still haven't received your funds, please DM us: https://support.kraken.com/hc/en-us/articles/201351886
Kraken Support 🐙
Kraken has always been part of my…
Kraken has always been part of my crypto system. Now it is the only show in UAStown.
2 March 2026
Reply from Kraken
Thank you for making us part of your crypto journey! 🐙💜
Not good I think I am being
Not good I think I am being. Scammed by a company trading as Brighton wealth and you poeple have locked up my kraken account i desparatly need to talk to a real human. On the phone my number is 0407391100 please can you help best regards Rodney Muller one of you customers can you contact Kraken and pass on this message I sent kraken 7000 by paypal a week or so back I have tried to log on during this weekend but kraken have locked my account I got a couple of mesages from but cant reply as Brighton wealth hanever issued me passkey number it is a real botch u please help me regards Rod
1 May 2026
Reply from Kraken
Hey Rodney,
Please do not share any personal information online, and please keep in mind that Kraken Support will NEVER call or message you first.
Your transaction is on hold and requires manual review for its release.
A support ticket has been created and escalated, the team will contact you via email shortly with further instructions as your cooperation will be required.
Kraken Support 🐙
Reply from Kraken
Hey there, we appreciate you sharing your feedback, and we're always working on improving our in-app live chat support 🤝
If you ever need faster, human interactions, our DMs are always open: https://support.kraken.com/hc/en-us/articles/201351886
We're looking forward to improving your experience,
Kraken Support 🐙
Kraken was always the most reliable…
Kraken was always the most reliable tool to trade and deal with crypto.
I got the card also and feel very satisfied with a service!
Merci
2 May 2026
Unprompted review
Reply from Kraken
Hey you!
Thank you for making us part of your everyday to the max with Krak and Kraken 🐙🤝🐙
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