Put £250 into buying cash and have been scammed, i have never got my money back. The 2 deposits spent 3 days pending then said failed and i have not got a refund 1) £150 deposit REF ID: FTLV9vD... See more
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See what reviewers are saying
So,i must say it's very very cool platform,well thinked,interface is great,some tips to learn,all is well done,withdrawal are instant,it took 30 seconds to come on my bank account,this is really great... See more
Company replied
My go to centralized exchange being in the United States. Great selection of tokens, super competitive fee structure, especially for Kraken Pro. I've been using Kraken for over 5 years and never had a... See more
Company replied
You send things to an irresponsible team with no name and no method to talk to real persons until Frustration makes me and others seek other services where real people help with problems, not shuffle... See more
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Company details
- #11 of 17 best companies in Cryptocurrency Service
- #15 of 16 best companies in Asset manager services
- #73 of 77 best companies in Investment service
Written by the company
Kraken helps people own the power of their money. Founded in 2011, we're one of the world's longest-standing crypto platforms — now offering crypto, stocks, futures, staking, payments and more. Trusted by millions of institutions, professional traders, and consumers across 190+ countries. Proof of Reserves since 2014. Assets held 1:1.
Own the power of your money
Written by the company
- Our mission: Accelerate the global adoption of crypto so everyone can achieve financial freedom and inclusion.
- Since 2011, we've put that mission into practice by building one of the most transparent platforms in finance. Proof of Reserves since 2014. Assets held 1:1. A product lineup that now spans crypto, stocks, futures, staking and payments. Trusted by millions of consumers, professional traders, and institutions across 190+ countries.
Contact info
United Kingdom
- kraken.com
Start trading with as little as $10
You should know
3.4
Average
7K reviews
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One of the only sites to buy xdc
One of the only sites to buy xdc, but large withdrawl fees i only used it to purchase xdc and withdrawal then I deleted it not a fan of the exchange
27 April 2026
Reply from Kraken
Thanks for your feedback Shaun, we understand your concern 👍
Withdrawal fees can vary depending on the asset and network conditions. If you’re transferring to another Kraken user, they can accept it without fees, which may be helpful depending on your use case 🙏
If you ever decide to give us another try, we’re here to help 🐙
Currently request for real time contact
Currently under restrictions for which I am unclear as to the reason I understand I am under a review but would appreciate some form of human interaction re: cause and possible mediation so I can fully use the platform
27 April 2026
Reply from Kraken
Thanks for your feedback Robert.
We understand it can feel frustrating when you’re under review and not sure why. Some cases require a specialist to complete the process, which can take a bit of time.
If you’ve already reached out, the team will follow up via email as soon as they can 👍
I have no control over my account
I have no control over my account. I have an open position you wont let me sell. Ive tried depositing money but you wont do that.
Theres no phone numbers. There's no people to talk with ---NONE.
I thought COINBASE was terrible and you're just as bad. I'm going to file a class action suit to get restitution from you for the fraud you're operating.
27 April 2026
Reply from Kraken
Absolutely understand the frustration here. Please send us a DM on another social platform so we can investigate:
https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
Reply from Kraken
Love to hear it mate! Appreciate the 5 stars all day as well 🐙👊
A++++++++,very good.
27 April 2026
Unprompted review
Reply from Kraken
A+ energy 😄 Glad we passed the test Quang 👍
Reply from Kraken
Thank you for sharing Michael! Great to hear you enjoy using Kraken. Feel free to reach out anytime, we'd love to know what missing giving you that full 5 star experience, we're always working to improve 🥂🐙
Reply from Kraken
Thanks for the 4 stars Ricky and glad ya like it! Let us know how we can make it 5 as well if you are so privy via DM on another social platform:
https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
They locked my account on Day 1.
They locked my account on Day 1 without any communication. It's a tiny amount of money and a totally legit purpose, I am an upstanding citizen and I gave them all the right information, ID and everything.
This is a really offputting first foray into crypto investing. Isn't that the point of what you do? Attract people into the industry? You're doing the opposite.
27 April 2026
Unprompted review
Reply from Kraken
Hi there; we hear you. Please send us a DM on another social platform so we can investigate:
https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
They put my account on restrictions…
They put my account on restrictions because they think Im being scammed but I know where my money is b coming from and being sent to.They had me on a 90 day restriction so they could review my account and then after the 90 days they put my account on another 90 day restrictions.
17 December 2025
Reply from Kraken
Hi Tammy,
To ensure the security of your Kraken account, and remain compliant with regulatory requirements, we may determine that it’s necessary to restrict certain account services and features.
By using Kraken’s services, you agree that you will maintain the security of your account and notify us immediately of any suspected security issues, you will not share your password or login information with anyone else, and that you take full responsibility for all activities that occur on your account (refer to Section 1 in our Terms of Service).
Kraken reserves the right to restrict account access or disable funding abilities for reasons including, but not limited to:
Detection of a potential security issue,
Suspected malicious activity targeting your account,
Withdrawals to crypto wallets associated with prohibited, illegal, or scam-related activity,
A reversal of one of your recent transactions by your bank or card issuer,
Failure to maintain accurate, truthful, and up-to-date information regarding your identity and contact information,
Failure to respond to a request for additional information, as required by regulations in the jurisdiction where you reside,
A violation of our Terms of Service. (https://www.kraken.com/legal)
Kraken 🐙
I'm happy with how everything works.
26 April 2026
Reply from Kraken
Thanks Alex, glad to read you're happy 😊🐙
More simple and easier to use the app
More simple and easier to use the app, comparing with binance.
27 April 2026
Reply from Kraken
Nice to read Matas, thanks for the review 😊🐙
I like the options and free money using…
I like the options and free money using the wheel
1 January 2026
Reply from Kraken
Thanks Pamela, happy to read you enjoy the spin to win feature and the app😊🐙
I’ve had a very frustrating experience…
I’ve had a very frustrating experience with Kraken.
After making a couple of transactions, my account was suddenly suspended during one of my first transfers, with absolutely no explanation. I even reached out through chat beforehand to ask if any additional information was needed to avoid delays, but there was no clear guidance.
Trying to get support has been extremely difficult there is no real human interaction, only automated responses, which makes the situation even more frustrating.
After waiting patiently for about a week, the restriction was finally lifted. However, when I made another transaction, my account was restricted again. Now everything is frozen I can’t withdraw, deposit, or access my funds. It feels like I’ve completely lost control over my own money.
Overall, this has been a very disappointing experience: no transparency, no clear explanation, and no reliable way to speak to a real person.
27 April 2026
Unprompted review
Reply from Kraken
Thanks for sharing your experience. Account restrictions can happen due to required security or verification checks, especially around transactions, but you should always have clear guidance and access to support.
If you’re open to it, please reach out to us directly, so we can review your case and provide more clarity on what’s needed to get everything back on track. You may also reach out to us on our Social Media : https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
Fantastic!
21 April 2026
Reply from Kraken
Thank you very much for your review Tyler 🙌 Happy you find the platform fantastic, We truly appreciate the feedback
Kraken Support 🐙
It was so easy to buy my crypto on…
It was so easy to buy my crypto on kraken. I refer everyone I know to use Kraken. My Daughter first told me, then I told my youngest son, and my eldest Son , they all went crazy with it. Doing research, telling me which ones to buy. All because your platform is secure and easy to maneuver though.
26 April 2026
Reply from Kraken
Hello Rhonda, thanks for the 5 stars feedback! That’s amazing to hear, love that it turned into a whole family experience 😄 Glad you’re finding the platform secure and easy to use. We really appreciate the support
Kraken Support 🐙
Reply from Kraken
Thank you very much for your feedback Ahmed! Happy to hear you enjoy our platform and find it splendid. We appreciate it
Kraken Support 🐙
Ease and convenient to use
26 April 2026
Reply from Kraken
Thank you for the review! 🙌 Ease and convenience are at the heart of what we build at Kraken, great to hear it's working for you!
We'd love to earn that 5th star if there's anything we can do to make your experience even better, don't hesitate to let us know. Happy trading!
🐙
I’ve used a lot of exchanges
I’ve used a lot of exchanges. This is the best one by far. Main point for me is that I can always reach a human being easily.
27 April 2026
Reply from Kraken
Wow, thank you Craig — that really means a lot coming from someone who has tried so many exchanges!
Being there for our users when it matters most is something we genuinely care about, and knowing that reaching a real human feels easy for you is exactly what we aim for. We're so glad to have you in the Kraken family we've got you!
🐙
Reply from Kraken
Crypto is for everyone. We're here to prove that. Thanks for the review, Tina! 💜
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