Krea Reviews 74

My subscription was canceled due to a payment issue during renewal, even though I had ensured everything was in place on my side. Since then, I’ve been asked to subscribe again for almost double the price.

It’s disappointing, as it turns what felt like a smooth and reliable experience into something that ultimately failed. I would have happily continued otherwise.

Given these conditions, it might make more sense to use the underlying AI tools directly rather than going through an additional subscription layer.

Something to keep in mind if you’re considering subscribing.

They are criminal thieves and scammers. They do not let you close your accound and try to continuously charge you non stop. They do not answer support and laugh at the situation.

The credit system is confusing and poorly designed, generation speed is slow even on lighter models, and customer support is largely unresponsive. The interface is unintuitive and appears intentionally structured in a way that makes it hard to predict how many credits will be charged. Overall, a very frustrating and disappointing experience.

Paid one month basic, had 5k credits, I stopped my subscription so they removed my left over 3,800 unused. This is their official business practice model agreement. Stay away from these types of AI sites. The website has Terribly unprofessional UI layout and clearly desperate to spend your credits on everything you click, seriously shop around first and just skip this site

Completely useless for creating 3D models out of images.

I have no background in graphic design and am easily overwhelmed with too many options, so I think Krea was not for me. I wish I were younger, as I feel like younger generations would have a better learning curve for apps like this. Also they have more time than adults!! Lol. But I had an issue come up with billing and they resolved it completely for me, so A++ on customer service. I would recommend but maybe plan to spend the time needed to learn the program.

I was looking for a free ai to remove text from my image and being completely honest Krea was the only one that gave an image where it was not at all noticeable that there was something there before. every single other website on the top search gave a blurred area but Krea's was completely perfect. And for it to be free too? Really Thanks. Grateful. I really hate how Krea has low reviews. Hope they get the attention they deserve!!

We had a renewal that was accidently charged to an incorrect credit card. David processed a refund the very next day after we reached out. Thanks!

We have sent multiple emails and have not received a single response. Krea is also completely unreachable via Instagram. This lack of communication is unacceptable.

In addition, the app itself is extremely confusing and poorly designed, making it very difficult to navigate or manage subscriptions properly.

How are we supposed to cancel our subscription under these circumstances? Either respond to our emails immediately or provide a clear, reliable way to contact your support team. This situation is unacceptable and must be resolved without further delay.

Krea's colorizer was great, but now completely spoiled by over-saturated colours and AI-slop, artifial looking results. Since Xmas 2025 they have added an unacceptable creative layer. Realistic colorization results no longer appear.

I had subscriptions to MidJourney, RunwayAI, Civitai and others, but Krea was the best. The reason is that I could control the generated image much better than any other app. I selected my Photoshop canvas as the source image, and whatever I painted in Photoshop was refined beautifully, and I could adjust the AI strength and other factors. Super useful!!

Very bad experience – unauthorized charges after account deletion

I deleted my Krea account a long time ago, but they are still charging my card every month.
I no longer have access to the account, I cannot log in, and there is no active subscription visible, yet the payments continue.

Customer support is either unreachable or unhelpful, and there is no clear way to stop the charges once the account is deleted. This feels extremely unprofessional and unfair.

I do not recommend Krea to anyone. Be very careful with your payment details.

Not worthy at all !!!
Regret . Automatically renewed without my permission, I asked a refund, that refused.
Never again….flop

After I accidentally made a wrong transaction by subscribing to an annual plan instead of a monthly one, the support team handled the situation quickly and professionally and issued a full refund. Great customer service and a very reliable experience overall. Highly recommended.

Amazing Program easy to use and powerful features.
Very professional and fast response from the customer service.

I DO NOT RECOMMEND!!! Be careful with these SCAMMER👺😡! I purchased a package of additional calculation units and it turns out that it is not valid if you do not have a subscription! Although there was no information about this! It was written that these calculation units are instead of a subscription, but this is not true. I applied for a refund due to the provision of false information, but they refused to refund. Although at first they ignored it completely, they only responded when I applied again.. This shows their extremely low quality of service, and especially shows that they are SCAMMERS, because they provide false information, which makes deceived customers spend money unnecessarily. Everything would be different if they corrected their mistake, apologized and returned the money to the customer, but unfortunately, with this behavior they represent themselves as unreliable SCAMMERS!!!

I was charged for a yearly Krea Pro subscription even though my account did not show any active subscription or cancel button.
The billing dashboard was incomplete and did not display the active plan, so I had no way to cancel in time.
Only after searching through hidden workspace menus I found a downgrade option.
This is highly misleading billing behavior.
Still waiting for a refund.
Use with caution.

terrible software, and bad support. i used the product for 30 minutes and asked for refund and they didnt give me. stay away its a scam platform

I can’t stand companies with a bad customer service. That tells me all I need to know about them. You can’t run a bussiness and completely ignore the customers. They are so lazy, they don’t even bother to respond to the bad reviews. They are not a serious company. Unfortunately, a lot of AI companies are run by bunch of puffed up children.

Krea never stopped delivering amazing innovation and incredible value. When I had an issue they were super quick to respond and solve it. Very happy with it.