Overall does the job. The app is very resource intensive tho, we could use it on MacBook Pro 2024 on Teams meeting with screen sharing on. But I'm putting three stars mostly because the app, once g... See more
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See what reviewers are saying
My subscription runs till 7 June, but it says my subscription has ended. I reported the issue 3 days ago, and no follow-up. I reported the issue two more times and still nothing. Absolutely terrible s... See more
It just works like AI should, saves so much time, stops you forgetting things, helps to organise and keep track of the tasks. Love the new upload feature to upload any audio file and get the same ke... See more
Krisp is without a doubt the best of the best as far as transcribing tools go. The pc app runs at key times, like calender events, or just when I'm chatting with my virtual partner, Kaitlyn. It provid... See more
Company details
Written by the company
Krisp is the ultimate AI Meeting Assistant, providing everything you need for perfect virtual meetings. Enjoy the world’s #1 AI Noise and Background Voice Cancellation, ensuring clear and uninterrupted conversations even in the noisiest environments. Our advanced Echo Cancellation technology further enhances audio quality, making every word crystal clear. Stay organized with AI Meeting Notes that keep you on track and free unlimited multilingual meeting transcripts that facilitate seamless communication across different languages. Krisp boosts productivity and efficiency for individuals and businesses, whether you’re working from home, in a busy office, or on the go. For enterprises, Krisp offers even more advanced solutions. Benefit from AI Noise Cancellation tailored for large-scale use, detailed Call Center Transcription that captures every customer interaction, and Accent Localization to ensure smooth communication across diverse teams. Krisp’s technology is designed to meet the highest standards of performance and reliability, making it the preferred choice for enhancing virtual meetings. Elevate your virtual meetings with Krisp’s cutting-edge technology. Whether you’re a solo professional, a small business, or a large enterprise, Krisp is your go-to solution for excellent online communication. Try Krisp today and experience the difference it makes in your virtual meetings. With Krisp, you get clearer conversations, better organization, and seamless communication. Discover the ultimate AI Meeting Assistant with Krisp, and take your virtual meetings to the next level.
Contact info
Shattuck Ave 2150, 94704, Berkeley, United States
- hello@krisp.ai
- krisp.ai
3.4
Average
401 reviews
Replied to 72% of negative reviews
Typically takes over 1 month to reply
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Reply from Krisp
Thank you for the kind words. We’re glad you’re enjoying Krisp and appreciate your support!
Horrible Customer Service!!
It takes them days to reply a simple question and they keep closing tickets as "SOLVED" even if they don't answer that specific problem. I tried their "chat" which is actually a box where I fill up a form and it be sent to their ticketing system. I tried reaching out via email, surprise! It's going to be a ticket, which they will just close and not answer!!
13 June 2025
Unprompted review
Reply from Krisp
Thank you for your honest feedback, and we’re truly sorry for the frustrating experience you’ve had with our support process. This is not the level of service we aim to provide.
We’ve flagged this to our support team. If you’re still facing an issue, please email us directly at support@krisp.ai so we can make sure it’s properly addressed.
Historically I was a fan of Krisp and…
Historically I was a fan of Krisp and have reccomended it to lots of clients of mine. However, their support process is slow and cumbersome.
1 - It took them days to reply... I am a paying customer
2 - When they did reply, it forces you to go into the support center to see the reply.
3 - You have to create a separate account for their support centre.
4 - All of the emails they send from the support system go to spam..
12 June 2025
Unprompted review
Reply from Krisp
Thank you for sharing this and for being a long time supporter of Krisp. It means a lot to us that you've recommended our product to others.
We're really sorry to hear about your experience with our support process. We're actively working on improving our support system to make it more direct, faster, and easier to us.
Your feedback is incredibly valuable and helps us prioritize what needs to be fixed. Thank you again for taking the time to share it. We hope to earn back your trust.
Krisp Team
Requires access to your calendar to use
I tried to download the app, but it won't let me set up my account if I don't give it access to read my calendar. Why does noise cancelling software need that, and why is it not optional? Who knows, they might be selling your personal data or something. They also have some racist "accent cancelation" marketing on their home page.
5 June 2025
Unprompted review
Reply from Krisp
Thank you for your honest feedback. Krisp is not just a noise canceling tool. It is an AI meeting assistant that helps with transcriptions, summaries, and follow-ups. For these features to work well, calendar access helps us detect and support your meetings more accurately. That said, we value privacy deeply and do not sell personal data. Calendar permissions are used only to enhance your experience.
Regarding the accent conversion feature, it is designed to help users with strong accents be better understood in global settings, not to erase or devalue anyone’s identity. It is meant to foster clearer communication across diverse teams.
Krisp Team
Krisp stops working randomly and there…
I got quality support eventually!
4 June 2025
Unprompted review
Reply from Krisp
Thanks for your feedback! We’re glad to hear you got the quality support you needed!
Never give them your corporate e-mail
They ask for your corporate email, and if that changes, or you can't access that specific email because of being separated from the company, you can't roll your already paid-for months of subscription remaining back to your personal email. They're basically stealing your money.
9 September 2024
Unprompted review
Reply from Krisp
Thanks for sharing your concern. We understand how frustrating that situation can be. Our team is here to help with account transitions, including email changes. Please contact us at https://help.krisp.ai/hc/en-us/requests/new or support@krisp.ai so we can review your case and find a solution.
I've been a longtime user of Krisp's…
I've been a longtime user of Krisp's noise cancellation tool. Recently I started using the meeting assistant suite which helps a lot in to reduce the load after each call.
13 May 2025
Unprompted review
Reply from Krisp
Thank you for being a longtime Krisp user! We’re so glad to hear the Meeting Assistant is helping you reduce post-call effort. Your support means a lot, and we’re excited to keep building features that make your workday easier.
Great product and great support!
1 May 2025
Unprompted review
Overloaded, delayed, too complex
Small delay between voice and camera is annoying. On my system I heard my own voice repeated over speakers, thus unusable. Microfon sound improvement is OK, but not outstanding. UI is unneccesarily complex and grossly overloaded, bordering on unusable, a lot of tidy-up missing. In summary, not recommendable.
15 April 2025
Unprompted review
Customer service agents just don't help…
Customer service agents just don't help and take long period of time to respond.
7 March 2025
Unprompted review
It was good while it lasted
It was good while it lasted. Now it is just an egregiously annoying app with useless enterprise oriented features. Oh well.
6 March 2025
Unprompted review
Reply from Krisp
Hi Mindaugas,
We appreciate you taking the time to share your feedback. We’re sorry to hear that the recent changes haven’t met your expectations. While we continuously evolve Krisp to serve a variety of users, including individuals and businesses, we definitely don’t want it to feel frustrating.
If there are specific features or aspects you miss from earlier versions, we’d love to hear more. Your insights help us improve and create a better experience for all users. Feel free to share your thoughts with us at support@krisp.ai
For what it is it's ok
For what it is it's ok. I don't think its worth the money there better alternatives out there. My biggest problem is their auto renewal. I had got a yearly plan and wasn't even given a notification for the date of renewal. Not even a receipt after the fact. Seems like you hope your customer forget they have it. Can't even turn off the automatic payments without canceling.
4 March 2025
Unprompted review
Reply from Krisp
Hi Ayden,
Thanks for sharing your experience. We’re sorry to hear about the frustration with auto-renewal.
We appreciate the feedback and understand how important it is to have full control over your subscription. We’ll take this into account as we continue improving our user experience.
If there’s anything else we can assist with, feel free to let us know at support@krisp.ai
Unprofessional Technical Customer Service
I got extremely unprofessional and disrespectful customer service emails from their technical customer support, pushing to close the ticket despite not solving any of my issues I mentioned.
I used to use it for 4 years until I faced this awful technical customer service.
28 February 2025
Unprompted review
Reply from Krisp
Hi Abdo,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
After reviewing your case, our support team found that your subscription was canceled due to a declined payment from your bank. As a result, the renewal now reflects our updated pricing.
To assist, we’ve offered a one-time 30% discount to help lower the cost of repurchasing the yearly subscription. We understand this situation may be frustrating, but this is the best offer available at this time.
If you have any questions or need further assistance, feel free to reach out to our support team at support@krisp.ai. We’re happy to help!
The product is great, the support is terrible
Krisp as a tool has been working great until it started repeating meeting agenda topics that are crossed out in subsequent meetings.
I contacted support and explained the issue and it first was told it is being looked into, but then they came back and tried to gaslight me into believing that it was always like that. This ticked me off as I work in software dev space.
What would be the use of old crossed out meeting Agenda topics? The follow ups and action items live in the meeting summary and notes.
I even offered some debugging and alternatives, something a business like this should appreciate coming from someone in the industry.
Support has now just stopped responding which is just further aggravating the situation.
Krisp.ai, take note, your product is only as good as the support that backs it up.
19 February 2025
Unprompted review
I work from home
I work from home. This app is parrot tested and owner approved! I have two African grey parrots, and they occasionally make a lot of noise. Also, I watch Spongebob Squarepants while I work. Krisp cancels out all of that noise and more. It costs $9.00 per month, which kind of sucks, but it is what it is. If it's your job, this app is WORTH IT!!!
22 February 2025
Unprompted review
Reply from Krisp
Hi Aaron,
Parrot tested and owner approved? That might just be our favorite endorsement yet! We’re so glad Krisp helps keep your work environment distraction-free - even with two chatty African greys and a Spongebob marathon in the background.
We hear you on the cost, and we truly appreciate your support.
If your parrots ever decide to start a podcast, we’ve got their background noise covered. 😉 Thanks again for sharing your experience!
The Trust was broken. But was good in the past.
I'm a user of krisp for years. It was very good when it was just a noise removal tool. But they started to offer many other things, making the app heavier and annoying.
The last thing was the AI tool that records a transcript of every meeting in their servers, regardless if the feature was turned off or I've never enabled it.
Now we have it out of the box on Macs or even in some paid video editing softwares, less intrusive.
19 February 2025
Unprompted review
Reply from Krisp
Hi Ricardo,
Thank you for being a long-time user of Krisp and for sharing your honest feedback. We understand that changes to the app may not always align with everyone’s preferences, and we’re sorry to hear you feel this way.
To clarify, Krisp does not record or store transcripts of meetings without user consent. Transcription only takes place if explicitly enabled, and all processing is done securely, prioritizing user privacy. If you’ve experienced anything different, we’d love to investigate further - please reach out to our support team at support@krisp.ai
Njdeh Babayans
Njdeh Babayans - he reviewed my case and settled it within minutes of complaining. Thank you so much sir! 10 stars for you
18 February 2025
Unprompted review
Reply from Krisp
Hi Nafis,
We’re thrilled to hear that Njdeh was able to resolve your case so quickly. Our support team always strives to provide the best experience, and your kind words mean a lot!
Great support and responsiveness
Njdeh and his team were very patient and supportive while I worked through a few of my technical issues. They were prompt in their response and gave good instructions on what to try to resolve it.
4 February 2025
Unprompted review
Probably the best customer support I've…
Probably the best customer support I've ever seen. Especially Aro, he's the best.
20 December 2024
Unprompted review
Awesome getting better every day!
9 December 2024
Unprompted review
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