Basically i signed up to get a US virtual number for client communication.Setup process was easy and i was able to use the number immediately. Over the last few months, i have used it regularly for bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have tried to call overseas leads many times with different softwares and it has never worked. KrispCall was a super easy set up and the system works great, never any issues. Also great customer ser... See more
Company replied
KrispCall integrations have helped us connect our communication tools without adding extra steps to our workflow. Having everything linked together makes it easier for our team to access information... See more
Company replied
It does what it says. Took a bit of effort to get the list cleaned up, but the power dialer works as advertised. I wish they would clean up the paging on my list. It is really correct, but when you... See more
Company replied
Company details
- Call Centre
- Business-to-Business service
- Phone and internet services
- Software company
- Telecommunications service provider
Written by the company
KrispCall is an AI-powered communication platform for growing business. It brings all essential messaging and calling features into one easy to use single platform, integrating effortlessly with your CRM. With access to phone numbers in over 100 countries KrispCall makes it easy to maintain a consistent professional global presence. The platform also provides USA non-VoIP numbers, enabling reliable two-factor authentication (2FA). KrispCall platform also supports Bulk SMS for targeted outreach campaigns, helping businesses increase engagement and response rates. As KrispCall evolves, its AI-driven capabilities will continue to enhance your operations, with features like automated call transcription and intelligent response suggestions fully integrated into your business phone system. By replacing multiple tools with a single, reliable solution, KrispCall simplifies communication and allows teams to focus on what matters most-customers and growth.
Contact info
531A Upper Cross Street #04-95 Hong Lim Complex, Singapore
- +61 480 030 084
- sales@KrispCall.com
- krispcall.com
4.2
Great
622 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is very responsive and active.
The customer service is amazing! Very helpful in getting you A2P 10DLC Compliant for SMS in the US.
28 January 2026
Unprompted review
Reply from KrispCall
It’s great to know our team delivered responsive support and clear guidance for A2P 10DLC compliance.
do not buy services form this company
do not buy services form this company, fraudster
23 January 2025
Unprompted review
Reply from KrispCall
We’re sorry to hear about your concern. We take all feedback seriously and would like to investigate this further. Kindly share your details or contact our support team at support@krispcall.com
so we can assist you.
Really easy to use.
16 January 2026
Unprompted review
Reply from KrispCall
That’s great to hear! Simplicity and ease of use are really important to us, and we’re glad it shows. Thanks for your feedback!
Easy setup and reliable call quality
Krispcall does what it promises without any unnecessary complications. The interface is intuitive and has significantly improved our team's overall efficiency.
9 January 2026
Unprompted review
Reply from KrispCall
Love hearing this! Simple setup, smooth calls, and better efficiency are exactly what we aim for.
KrispCall is reliable
KrispCall is a reliable and easy-to-use communication tool. The call quality is excellent, the interface is intuitive, and it has significantly improved our team’s efficiency. A solid solution for modern business communication.
3 January 2026
Unprompted review
Reply from KrispCall
Awesome to hear! Knowing KrispCall is making calls easier and boosting your team’s productivity really makes our day. Thanks for trusting us as part of your business communication.
I am frustrated with KrispCall.
I am frustrated with KrispCall.
After being a user for 3 years, I am really tired of the fake calls and SMS messages that I receive, which waste my credits.
I use this for WhatsApp, and you can’t disable receiving calls or messages. Every time someone calls or sends an SMS, I lose a credit—even if I don’t want it. This feels like a total scam. Why am I paying KrispCall for calls or messages that I didn’t request?
They tell me to block the number. Okay, I lose the credit, and then the same thing happens again from a different number. Total joke. Stay away from this company.
9 January 2026
Unprompted review
Reply from KrispCall
Hi Mustafa,
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused—especially after being with KrispCall for such a long time.
We completely understand how disappointing it feels to lose credits due to unsolicited calls or SMS. To clarify, inbound calls and messages are billed by telecom carriers globally, and credits are deducted whenever a call or SMS reaches your number, even if it’s spam. Unfortunately, this is a limitation across the telephony ecosystem and not something KrispCall alone can control. That said, we agree this is far from ideal and take your concerns seriously.
While we do provide options like number blocking, we acknowledge that blocking individual numbers isn’t always effective when spam originates from multiple sources. In such cases, we can help by blocking incoming calls from specific countries if the spam is region-based. Alternatively, we can also assist with replacing your phone number with a new one if that would improve your experience.
We genuinely value your feedback and would like the opportunity to help make things better for you. Please feel free to reach out to our support team so we can explore the best possible solution together.
Great value with solid perfromance
The call quality is consistently clear, and customer support is responsive and has also resolved my queries quickly. It is highly recommended.
7 January 2026
Unprompted review
Reply from KrispCall
Glad to hear KrispCall is delivering consistent quality and responsive support for you. Thanks for choosing us!
We got a number through Krispcall, however
We got a number through Krispcall, and have set it up and all. From there, the service looked okay.
Software and its interfaces work fine.
However, we feel there are some issues that must be misunderstandings in their agreements with their suppliers, as several of their services are useless as you can't use them fully, including with any CRM integration.
This is the issue.
You cannot send SMS messages to a Kenyan Mobile number unless you register your number as an alphanumeric Sender ID. This means the receiver of your SMS cannot reply to it, which makes the service worthless. However, without registration, a Kenyan number can send you an SMS, but now you cannot reply, which means the number is useless in connection with any CRM system, and you can not follow any conversation in a CRM system.
And they say this is not just Kenya, but also other countries.
The AlphaNumeric Sender ID is a service that is used by companies sending out BULK SMS's (SPAM) or service announcements, which is not the purpose of our number, but for communication.
So we are told it is the same issue for Tanzania, Uganda, Rwanda, and Zambia.
However, alphanumeric registration is not required to send SMS to South African or Canadian numbers.
Here, we feel that they must not have the right agreements, as we know other companies do not have this issue. Some of the other companies also offer Alphanumeric Sender ID, but you can also have the normal service, with two-way communication.
That said, there could be a misunderstanding somewhere in their system.
We can only use our number through WhatsApp and with ordinary phone calls with our Partners, colleagues, and customers.
Our old provider had no problem with it.
So all in all, remember to ask all the right questions before signing up for a service.
7 January 2026
Unprompted review
Reply from KrispCall
Thank you for sharing your experience and concerns.
We understand the frustration around SMS limitations in some countries. To clarify, the alphanumeric Sender ID requirement in countries like Kenya, Tanzania, Uganda, Rwanda, and Zambia is mandatory from the carrier side, not something set by KrispCall. These local regulations restrict two-way SMS, which can affect CRM conversations.
In regions like South Africa and Canada, carrier rules are different, which is why two-way SMS works normally there. While we know this can be inconvenient—especially if your previous provider handled it differently—we’re continuously working with carriers to improve coverage and options.
If you require any assistance, please contact support@krispcall.com
. We’re here to help!
I really loved the prompt support
I really loved the prompt support, whether it was via chat, email, or even WhatsApp, and the best part is real humans who actually understand your problem, not just AI fluff.
1 January 2026
Unprompted review
Reply from KrispCall
Prompt, human support is something we care deeply about, so it’s wonderful to hear that your experience reflected that. Appreciate you sharing this!
Reply from KrispCall
Glad to know you’re satisfied with our service. We appreciate you choosing KrispCall.
Simple setup and reliable call quality
Krispcall has completely transformed the way our remote team handles the calls. The setup was super easy. International calling rates are affordable, which is great for our global clients.
11 December 2025
Unprompted review
Reply from KrispCall
Thank you for your kind feedback! We’re glad to hear that the setup was easy and the call quality has been reliable for your remote team. It’s great to know our international calling rates are helping you stay connected with global clients. We truly appreciate your support and trust in KrispCall!
Finally a tool that runs seamlessly
After trying so many different tools that didn't work properly, Krispcall is truly refreshing. It's so easy to use, no glitches at all, everything runs smoothly. And the quality of connection is excellent!
27 December 2025
Unprompted review
Reply from KrispCall
It’s great to hear that KrispCall stood out after trying multiple tools. Ease of use, smooth performance, and strong connection quality are at the heart of our service.
Reliable cloud calling for growing teams
Krispcall has transformed our calling process. The auto dialer and CRM integration save us hours every week, and the support is always quick and friendly.
15 December 2025
Unprompted review
Reply from KrispCall
Thank you for sharing your experience! We are excited to know that the auto dialer, CRM integration, and our support team are adding real value to your workflow.
Easy steps The calling experience is…
Easy steps The calling experience is best and zero drop calls works very well and affordable price
17 December 2025
Unprompted review
Reply from KrispCall
Thanks for the great review! We are happy to know the calling experience is smooth with zero drop calls and that you find our pricing affordable. Your support means a lot to us!
OTP verification process functions reliably
The OTP verification process functions reliably, and the customer service team has been consistently proactive and accessible. They not only addressed all of my inquiries prior to the creation of my account, but also provided valuable guidance afterward regarding the various features of the platform.
10 December 2025
Unprompted review
Reply from KrispCall
Thank you for your feedback! We are glad to hear that the OTP verification process worked smoothly and that our customer service team was able to assist you both before and after account creation. We’re happy our guidance on the platform’s features was helpful and look forward to continuing to support you.
The platform is exceptional
The platform is exceptional. The onboarding and support to setup dashboard is top notch. Highly recommended.
10 December 2025
Unprompted review
Reply from KrispCall
It’s wonderful to hear that you had a smooth onboarding experience and found our platform helpful. We’re glad the support team could assist you effectively! Your recommendation means a lot.
Easy to use and support is very responsive with affordable rates
The cloud phone system is super reliable and makes communication easy. The calls logs, voicemail, and message history are well organized, that helps with follow-ups and keeps customer interaction history in one place.
10 November 2025
Unprompted review
Reply from KrispCall
Thank you so much for sharing your experience! We’re glad to hear that you find KrispCall easy to use and reliable for your communication needs. It’s great to know that the call logs, voicemail, and message history features are helping you stay organized and manage follow-ups with ease.
Our team is always here to ensure smooth support and a seamless calling experience. If there’s anything more we can do to assist you, feel free to reach out anytime!
Make communication very easy highly…
Make communication very easy highly recommend.
26 November 2025
Unprompted review
Reply from KrispCall
Thank you for your kind words! We’re glad to hear that our platform makes communication easier for you. Your recommendation means a lot to us, and we look forward to supporting you even more!
Their cloud phone system is super…
Their cloud phone system is super reliable & makes comms a breeze. Loved the features like call recording & analytics - total game-changer! Customer support's on point too. Highly recommend for biz & individuals alike! 👍
6 December 2025
Unprompted review
Reply from KrispCall
Thank you for the wonderful feedback! We’re glad to hear our cloud phone system, call recording, and analytics features are making your communication smoother and more efficient. It’s great to know our support team has been helpful as well. We truly appreciate your recommendation and are here anytime you need assistance!
Best app and best support so far.
1 December 2025
Unprompted review
Reply from KrispCall
Thank you for sharing your experience! We are glad to know the app and our support team have been serving you well. If you ever need assistance or have suggestions, we are always here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.