The representative was friendly and patient and resolved my issue quickly. What I appreciated most was that he checked the system to make sure everything worked before ending the call.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just started with KrispCall, we needed a virtual mobile number fast set up and we love the power dialer. Call outs are clear. Another great feature we get daily useage report, All good so far! Ai... See more
Company replied
I’ve been using KrispCall for a while now, and honestly, it’s been one of the smoothest VoIP experiences I’ve had. The setup was quick, the interface is clean, and everything just works without... See more
Company replied
Most of the calling services have complex verification Processes. The Main most remarkable things was support team. They streamlined my verification and where other competitors takes weeks to verify i... See more
Company replied
Company details
- Call Centre
- Business-to-Business service
- Phone and internet services
- Software company
- Telecommunications service provider
Written by the company
KrispCall is an AI-powered phone app designed for modern and growing businesses. It brings all essential messaging and calling features into one easy to use single platform, integrating effortlessly with your CRM. With access to phone numbers in over 100 countries KrispCall makes it easy to maintain a consistent professional global presence. The platform also provides USA non-VoIP numbers, enabling reliable two-factor authentication (2FA). KrispCall platform also supports Bulk SMS for targeted outreach campaigns, helping businesses increase engagement and response rates. As KrispCall evolves, its AI-driven capabilities will continue to enhance your operations, with features like automated call transcription and intelligent response suggestions fully integrated into your business phone system. By replacing multiple tools with a single, reliable solution, KrispCall simplifies communication and allows teams to focus on what matters most—customers and growth.
Contact info
531A Upper Cross Street #04-95 Hong Lim Complex, Singapore
- +61 480 030 084
- sales@KrispCall.com
- krispcall.com
4.1
Great
574 reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tags Keep Me On Track
Krispcall tagging feature is a lifesaver! I can label calls with specific tags, making it easy to track and sort conversations. Whether it's for follow-ups or analyzing customer trends, this feature has streamlined my workflow like never before. It's such a unique tool that adds real value to managing business calls effectively!
23 December 2024
Unprompted review
Reply from KrispCall
Thank you for your feedback! We’re pleased to hear that KrispCall tagging feature has significantly improved your workflow and call management. We're committed to providing tools that add value and enhance your business operations. If you need any assistance, we’re always here to help!
Support Tool
I am using krispcall call whispering for real-time agent coaching. It boosts confidence, reduce issues, and enhances customer service.
16 December 2024
Unprompted review
Reply from KrispCall
Thank you for sharing your experience! We’re glad to hear that KrispCall call whispering feature enhances agent coaching and customer service. We're here to support your success every step of the way!
Calls are clear and good
Calls are clear and good, the UI is great, and the information is easy to understand.
13 December 2024
Unprompted review
Reply from KrispCall
We appreciate your feedback! It’s great to know that you’re enjoying the service. If you need any further assistance, we’re always here to support you!
Very useful for sending and receiving calls!
For us, krispcall shared business phone has transformed has been phenomenal! All of our team members have access to voicemails, phone records, and messages in one location. Maintaining corporation and never missing a call is simple. As a team, we perform better when we share the number. It's very easy and helpful for our company!
13 December 2024
Unprompted review
Reply from KrispCall
Thank you for your great feedback! We're thrilled to hear that KrispCall has transformed the way your team manages calls and stays connected. We’re excited to keep pushing the boundaries and supporting your success!
Optimal solutions
Krispcall simultaneous ringing ensures faster responses, fewer missed calls, and improved team efficiency. It is the best platform to purchase VoIP numbers.
6 December 2024
Unprompted review
Reply from KrispCall
Thank you for your kind words, Alexander! We're glad KrispCall’s features are boosting your team's efficiency and experience. We're here to keep delivering the best for you!
Avoid. Better services out there
The surprise with "we need you to give us documents" , when at any stage they clarify this from the start, then the support team refused a quick and easy refund. So mainly they steal your money
4 December 2024
Unprompted review
Reply from KrispCall
We apologize for your experience, Gabriel Machuret. The document requirements for purchasing numbers are clearly outlined during the selection process and on our website. These requirements are mandated by telecommunications regulations in each country and must be followed to ensure legal usage. Unfortunately, this is beyond our control. Additionally, KYC verification is essential for maintaining the security of KrispCall and preventing misuse by spammers.
Regrettably, we were unable to locate your account details according to this review details. If you are eligible for a refund under our 14-day refund policy, we will process it promptly. Please email your account information to support@krispcall.com, and our team will assist you further.
Thank you for your understanding!
Promised a 14 day refund if not happy…
Promised a 14 day refund if not happy then did not honour.
28 November 2024
Unprompted review
Reply from KrispCall
Hi David,
Thank you for your feedback, and we’re sorry our platform didn’t meet your expectations. As per our 14-day refund policy, we’ve processed your refund within a few hours of your request. It should be reflected in your account within a few business days, depending on your bank.
We noticed you were looking for basic call forwarding. KrispCall does offer this feature along with advanced call management tools like IVR, call routing, and call recording, designed to support diverse business needs. However, we understand that our platform might not have aligned with your specific requirements.
If you have any further questions, feel free to reach out to us at support@krispcall.com .
We appreciate you giving KrispCall a try and wish you the best!
The agents take exceptionally long time…
The agents take exceptionally long time to reply to any messages, I've been in touch with them for more than 24 hours and they still cannot verify my company's identity to move forward my UK number.
Also, the verification process is not mentioned anywhere before paying the service. If I knew it would be like that I would have never signed up for KrispCall.
21 November 2024
Unprompted review
Reply from KrispCall
Hi Aleksandar, thank you for your feedback, and we deeply regret any inconvenience caused during the verification process.
After reviewing your case, we see that your UK number was assigned on November 23, 2024. We had communicated with you regarding the verification time required, which is handled by our carrier provider. While this process is beyond our direct control, we always strive to keep our customers informed and updated.
Regarding response time, our average response time is 1-2 minutes, but in your case, we observed a delay of 15 minutes. We sincerely apologize for this deviation and have already addressed the issue internally to ensure faster responses moving forward.
Additionally, the phone number verification process is mentioned in the pricing section during checkout.
If you have any further concerns or need assistance, please don’t hesitate to reach out at support@krispcall.com.
Thank you for your understanding, Aleksandar.
KrispCall is perfect app for managing…
KrispCall is perfect app for managing multiple numbers! Having all my numbers on one platform has made my business so much easier.It’s professional, efficient, and highly reliable for our business needs.
7 November 2024
Unprompted review
Reply from KrispCall
Thank you for your feedback! We're delighted to hear that KrispCall has made managing multiple numbers easier and more efficient for your business. It's great to know that it's helping your operations run smoothly. If you need any further assistance or have any questions, please don’t hesitate to reach out!
Customer service agent misled me into…
Customer service agent misled me into thinking that I free numbers included any number I saw including those that said $4 or $5 per month. Steve from Krispcall said "Though the number cost will be shown, you will not be charged for the number." He was wrong and won't admit it. He will not refund me. He will not get me a supervisor. It's been 30 minutes on the chat with him and he's still not doing anything to refund me or make it right.
13 November 2024
Unprompted review
Reply from KrispCall
We sincerely apologize for the misunderstanding you experienced. To clarify, we do provide one free mobile number from the USA, Canada, or the UK with every new subscription. We apologize for any confusion caused by Steve during the chat. I am pleased to inform you that we have already processed a refund for the toll-free number you purchased. This refund should reflect in your account within 2-3 business days.
Thank you for your patience, and we appreciate your understanding. If you have any further questions, please feel free to reach out to our customer support anytime.
My ultimate upgrade from a regular phone
krispcall is better than a regular phone. I can record calls, send messages, it is easy to learn, and the call sound quality is superb. A great way to stay balanced and focused.
13 November 2024
Unprompted review
Reply from KrispCall
Thank you for sharing your experience! We’re delighted that KrispCall has been a significant upgrade for you, offering easy-to-use features like call recording, messaging, and excellent sound quality. It’s great to know it’s helping you stay balanced and focused!
Scam / Borderline Harassment
Any positive review is clearly AI generated and fake - this company is a scam. No idea how they got my number but they harass me over what’s app and then when blocked there they start calling on mobile.
13 November 2024
Unprompted review
Reply from KrispCall
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you have experienced. We take feedback seriously, but unfortunately, we couldn't find any specific details related to your case based on this review. Please reach out to us directly at support@krispcall.com, and our team will be more than happy to investigate this matter thoroughly. Your experience is important to us, and we're here to help resolve any concerns. Thank you
Essential professional communication all in one platform....
Essential professional communication all in one platform. Definitely try it. Don't second guess it. They have refined it perfectly.
13 November 2024
Unprompted review
Reply from KrispCall
Thank you for your amazing review, Jeff! We're thrilled to hear that KrispCall has become an essential tool for your professional communication. We're glad you find it refined and easy to use. We appreciate your recommendation and are here to support you anytime!
Perfect for business and beyond
Perfect for business and beyond: The best choice for clear calls every time.
12 November 2024
Unprompted review
Reply from KrispCall
Thank you for your great review, Harper! We’re thrilled to hear that KrispCall is the perfect choice for clear, reliable calls for your business and beyond. Your satisfaction is our priority, and we’re here to support you whenever you need us!
Simply the best
I have tried other VoIP services, but krispcall is in a league of its own. The audio consistently sharp, and i can count on the connection to hold steady, no matter where i am calling. I have not found a single thing to dislike.
8 November 2024
Unprompted review
Reply from KrispCall
Thank you for your wonderful review, Ava! We're thrilled to hear that KrispCall stands out among other VoIP services and that you’re enjoying the crystal-clear audio and reliable connection. It’s fantastic to know we're meeting your expectations—your support means a lot to us!
I'm impressed by krispcall global…
I'm impressed by krispcall global reach. It's easy to maintain a local presence in multiple countries, and the service is always reliable.
6 November 2024
Unprompted review
Reply from KrispCall
Thank you for your kind words, Walter! We’re thrilled that KrispCall's global reach and reliable service have helped you maintain a local presence in multiple countries. Your satisfaction is our priority, and we’re here to support you every step of the way!
Delivering Perfect Service
As a busy restaurant, peak-hour calls overwhelmed us, with reservations, orders, and inquiries pilling up while old phone system could not keep up. krispcall cloud base call center software was the perfect solution. Now, calls are routed directly to the right staff, reducing wait times, and the ivr quickly addresses common inquires. Seamless integration with our tools lets us log interactions easily, making call management smoother for us and the experience better for our customers.
6 November 2024
Unprompted review
Reply from KrispCall
Thank you for the fantastic review, Jonathan! We're thrilled to hear KrispCall is helping streamline your call management and enhance your customer experience. Wishing you continued success!
Reply from KrispCall
Thank you for the great feedback! We're glad to hear you're enjoying clear and reliable calls with KrispCall!
Increasing our presence using voip and bulk sms sevices from krispcall
For a business like ours, we need a voip service with a bulk sms feature to reach our customer effectively. Krispcall fulfills this need by enabling us to advertise our product to local customers and scale internationally through bulk sms campaigns. It's an ideal solution for promotions and targeted marketing, helping us expand our reach and drive growth.
5 November 2024
Unprompted review
Reply from KrispCall
Thank you for sharing how KrispCall VoIP and bulk SMS features have benefited your business! We’re thrilled to support your growth as you effectively reach local customers and expand your marketing efforts internationally. If you need further assistance, please feel free to reach out to the KrispCall support team.
Misleading company they advertise with…
Misleading company they advertise with 12 dollar a month and after you pay they say no you have to rent also a number for 21 dollar a month, what a misleading company is this ? WHen you have paid for the plan they say "The subscription cost do not include the number rentail cost nor the call and SMS charges. " thats what they "forget" to mention
2 November 2024
Unprompted review
Reply from KrispCall
Hello Jermain, We apologize for any confusion you experienced regarding our pricing and services. Our $12/month plan (billed annually) includes a workspace subscription that comes with $1 in free credit and one free phone number from either the USA or Canada. If you choose a month-to-month plan for $15, you will also receive the same $1 credit and a free number from the USA or Canada.
Please note that the rental cost for the number, as well as any call or SMS charges, are separate. KrispCall is a comprehensive cloud-based phone system that offers a variety of features beyond just making calls. We clearly outline these charges on our website, these rates may vary for different numbers depending on the country. The number rental fees are set by carrier providers, and we strive to provide the best services at competitive prices.
If you need any further assistance or clarification, please feel free to reach out at support@krispcall.com . We’re here to help!
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