I ordered and received an Ellen Wille Lovely Topper Pearl Blonde. Unfortunately It did not match the on- line description ...instead of being described as ash blonde it has reddy orangy roots. Upon o... See more
Company replied
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Wonderful service as usual from Kristina! Speedy delivery of luxuriant Raquel Welch 18'' Style Forward topper in Honey Ginger. The colour match is precisely the colour pictured, and blends with my... See more
Company replied
Nice wig, great quality but colour difference. In video mocha colour much darker with limited cream highlights. In reality, this wig received mainly cream with minimal brown mocha. No returns policy.
Company replied
I have nothing bad to say about this company apart from never ever getting a response from any form of communication. otherwise everything else is great - good brands, good prices, and prompt delivery... See more
Company details
Written by the company
•Simple solutions for fine and thinning hair. •Beautiful colour options. •Instant volume and length. •Every day is a good hair day!
Contact info
3.2
Average
549 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Communication
I have nothing bad to say about this company apart from never ever getting a response from any form of communication. otherwise everything else is great - good brands, good prices, and prompt delivery. It’s just good to have a consultation prior to buying and wasting money, and I’m trying very hard to organise one.
8 February 2023
Unprompted review
Difficulty communicating with but topper is on the way
Some difficulty with communication, such as email and chat, but topper is on the way. Slow shipping delays are to blame.
22 February 2023
Reply from Kristina Young Hair Additions
Hi Shawn,
Your package departed the UK on February 7th. The tracking updates when it's scanned in at the next destination. The tracking shows the package was scanned in the USA yesterday (23rd) and it is now in New jersey.
The international postal system is still experiencing some disruption following the recent cyber attack. There is an update included on our Order Processing & Shipping page. This disruption is out of our control but we do understand this is causing inconvenience to some of our international customers. For faster shipping there is the UPS Express Saver option at the checkout on our website.
Our Order Processing & Shipping page explains how our ordering system works. There is a link to this page next to 'Dispatch Time' on the website product pages. We included your item in our next order from Ellen Wille in Germany. As soon as it arrived here in the UK we shipped it out to you.
With the package now in the USA it should be delivered to you soon. I'm sure you will see from the other reviews that we are certainly not a scam company and we have lots of happy customers.
You have said the piece was "charged to you". To clarify this, you approved the payment when you entered your card details and the order was placed.
We do urge, as per any online purchase from any retailer, that customers take the opportunity to discover important aspects of their purchase before placing their order.
I can see you've left your review one day after you sent your email and chat message. It would have been good if you had given us the opportunity to look into your query and reply to you.
If your package has not arrived in one week please contact us again and we can ask Royal Mail to make enquiries with the postal system in the USA, however, you could also contact USPS and ask for further information, providing your tracking number.
Kind regards,
Kristina.
Ordered a wig from this company
Ordered a wig from this company which I love, I couldn’t get this colour anywhere else from uk suppliers so was impressed by this.
Knocked off a star for communication as It wasn’t the best compared to other companies .
25 January 2023
Reply from Kristina Young Hair Additions
Hi Mrs Graham,
Thank you for taking the time to write a review and the positive feedback.
We included your item in a our weekly order from our supplier, As you know, they advised the colour was now discontinued in the UK but it was still available in the USA. We were able to do a special order for you.
As per the information on our Order Processing & Shipping webpage, only when we place orders with this supplier do we know if items are available and we are not able to reserve items prior to placing our order.
We were able to send you the order update 6 days after your was placed, which we feel is reasonable when the process is taking into consideration.
We look forward to helping you with a future order.
Kristina.
Excellent service
25 January 2023
Reply from Kristina Young Hair Additions
Hi Jane,
Thank you for taking the time to write a review and the positive feedback.
We look forward to helping you with a future order.
Kristina.
a very professional service
I received a very professional service, the staff have a good product knowledge and the delivery of my order was prompt.
16 January 2023
Reply from Kristina Young Hair Additions
Hi Victoria,
Thank you for taking the time to write a review and the positive feedback.
We look forward to helping you with a future order.
Kristina.
Sent an enquiry about a wig on 23/1/23
Sent an enquiry about a wig on 23/1/23, still no reply! How long should it take to reply?
23 January 2023
Unprompted review
First time I saw Kristina few months…
First time I saw Kristina few months ago
She's amazing lady. She helped me choose the best option form me. That was my first time when I saw her. I was stress but she make a nice and comfortable atmosphere 😌 highly recommended her !
7 February 2023
Reply from Kristina Young Hair Additions
Hi Magdalena,
Thank you very much for your positive feedback.
It was lovely to meet you and a pleasure to do a consultation for you. I'm so glad were able to choose a suitable topper together and you're happy.
Many thanks,
Kristina.
I had to wait for my order but is due…
I had to wait for my order but is due supply chain,easy to communicate I will definitely recommend
16 December 2022
Reply from Kristina Young Hair Additions
Hi Daiva,
Thank you for taking the time to write a review.
Thank you for your patience with this order. We are doing all that we can to get items to customers as soon as possible.
We look forward to helping you with a future order.
Kristina.
I applied for the discount (medical conditions)…
I applied for the discount (medical conditions) and at the end they charged the full amount, that’s not honest...
9 August 2022
Reply from Kristina Young Hair Additions
Hi Cinthia,
I can see from our records that you submitted your VAT relief form then proceeded to place an order on the same day before we able to process the form. Therefore, the VAT was applied to your order, which you would have seen at the checkout when placing your order. As per the VAT Relief information on our website (the form you submitted is on the same page), once the form is submitted we will add your details to our VAT Exempt database and send you a notification within 2 business days. No dishonesty on our part. It seems you didn't read all the information prior to placing your order.
I do recall from that you did not take the time to read the information about dispatch time and our order processing and shipping information and became quite frustrated when you realised the item needed to ordered in the from the USA and wasn't available immediately.
We do urge, as per any online purchase from any retailer, that customers take the opportunity to discover important aspects of their purchase before placing their order.
If you would like information about making a historical claim on the VAT you have paid please don't hesitate to get in touch.
Regards,
Kristina.
I ordered a Gabor Top Perfect hair…
I ordered a Gabor Top Perfect hair topper but received Gabor Top Tier. As my original Gabor Top Tier is getting a little fuzzy, I decided to keep the Top Tier. However, this doesn’t inspire me to order again as I got the wrong topper.
20 December 2022
Reply from Kristina Young Hair Additions
Hi Sarah,
I'm sorry to hear that you received the incorrect item and I do apologise for the error. This is the first time we are learning about this as we have not received any other correspondence from you. It would be good to have the opportunity to correct the error as soon as possible. On the odd occasion an error will be made but as soon as we are aware we like to correct it.
We will contact you via email this week.
Kristina.
Beautifully Packaged
Easy to order, came beautifully packaged. Love my new hair, will be ordering again, thank you
19 November 2022
Reply from Kristina Young Hair Additions
Hi Sirkka,
Thank you for taking the time to write a review and the positive feedback.
We look forward to helping you with a future order.
Kristina.
Reply from Kristina Young Hair Additions
Hi Karen,
Thank you for taking the time to write a review and the positive feedback.
We look forward to helping you with a future order.
Kristina.
No return despite inaccurate description of colour of topper
The topper did not match the colour of the photograph, it had ashy blonde highlights, rather than the reddish brown in their photograph. I sent photos as requested but to date have not received a reply or been able to return due to their non return policy. I feel the item was not as described and am disappointed as this was my first topper purchase. My advice for anyone else is to make sure that the company you buy from allows returns in their terms & conditions in case the photo does not match the colour as described in the photo and written colour description.
18 November 2022
Prompt service and thoughtful messaging
18 November 2022
Very Excited pleased with the service and the…
Very pleased with the service and the product
22 November 2022
Excellent company
The wig I received was absolutely stunning, having watched a review on you tube I was confident it would be nice but it’s way beyond that! Fast efficient service, email updates after my order was received. Would definitely use this company again and would recommend to friends
17 November 2022
The wig finally arrived after bing in…
The wig finally arrived after bing in back order since June. It's a lovely wig and I really like it but it is not pink at all
3 November 2022
Great company
I have used their products and have been extremely happy with them and their service. Then a small problem occurred, but was dealt with very quickly and professionally. A very kind solution was offered so a I was very satisfied with customer service 😀
29 September 2022
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