Kristina Young Hair Additions Reviews 

549
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I ordered and received an Ellen Wille Lovely Topper Pearl Blonde. Unfortunately It did not match the on- line description ...instead of being described as ash blonde it has reddy orangy roots. Upon o... See more

Company replied

Rated 5 out of 5 stars

Wonderful service as usual from Kristina! Speedy delivery of luxuriant Raquel Welch 18'' Style Forward topper in Honey Ginger. The colour match is precisely the colour pictured, and blends with my... See more

Company replied

Rated 3 out of 5 stars

Nice wig, great quality but colour difference. In video mocha colour much darker with limited cream highlights. In reality, this wig received mainly cream with minimal brown mocha. No returns policy.

Company replied

Rated 1 out of 5 stars

I have nothing bad to say about this company apart from never ever getting a response from any form of communication. otherwise everything else is great - good brands, good prices, and prompt delivery... See more

Company details

  1. Hair product shop

Written by the company

•Simple solutions for fine and thinning hair. •Beautiful colour options. •Instant volume and length. •Every day is a good hair day!


Contact info

3.2

Average

TrustScore 3 out of 5

549 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(549)

1 review in the last 12 months

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Rated 5 out of 5 stars

First-class Service

I am so pleased with my recent purchase of a Belle Tress wig. I wasn't sure exactly what I wanted, so I Emailed Kristina and she was extremely knowledgeable and helpful.

I was kept informed on the progress of my order and it arrived beautifully boxed and packaged.

Great vendor and I would definitely use again.

7 February 2022
Kristina Young Hair Additions logo

Reply from Kristina Young Hair Additions

Hi Helene,

Thank you for taking the time to write a reply and the positive feedback.

We look forward to helping you with a future order.

Kristina.

Rated 5 out of 5 stars

Very good product & fast delivery I did…

Very good product & fast delivery I did send an email to merchant previously I don't how I have managed my units before this spray

30 January 2022
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Reply from Kristina Young Hair Additions

Hi Deborah,

Thank you for taking the time to write a reply and the positive feedback.

We are very pleased to be a UK stockist for the Simply Stylin' Light Silk Spray as we know it's a favourite with wig wearers.

Kind regards,

Kristina.

Rated 1 out of 5 stars

Really poor advice and customer service

Purchased a jon renau steamer for my synthetic wig after watching reviews of people using the product. As this is a product from the USA and their voltage is 110, you need an adaptor to reduce the voltage from UK 240v to US 110v. I thought as KY are selling this product to customers in the UK, the adaptor would come with the Steamer. No. I was wrong. You have to purchase a reducing voltage convertor separately and they aren't cheap! They range from £50 - £100 depending on the type. I requested advice from KY but was told they don't recommend any particular brand of adaptor. There are quite a few on the market, available on line but I can find no information about which type is best to use with this Steamer. It has to be 300w at least, but some of them tell you not to use with hair dryers, or heated hair products. All very confusing. I've had no good advice or help from KY, who are selling these Steamers in the UK and Europe. Now they won't give me a refund for this item which has never left the box it arrived in! Very poor, unhelpful customer service. I will be seeking further advice on my consumer rights regarding this matter. If you're considering buying a Jon Renau Steamer, be aware of this before you purchase.

19 January 2022
Unprompted review
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Reply from Kristina Young Hair Additions

Hi Sue,

As per my email to you on 19/01/2022:-

"The Jon Renau steamer is specialised wig care accessory item that we import from the USA. We are pleased to be able to offer this product to customers in all countries, including Europe. For some customers that may involve investing a voltage converter.

It is mentioned on the product description on our website in bold red text the voltage capacity of the steamer and that customers in some countries will need a voltage adaptor. As always, we recommend reading all the product information before making a purchase.

We do not recommend or endorse any particular brand of voltage adaptor and leave it up to our customers to research which product to use with the steamer."

Your raised a dispute for this order, however, in future I do recommend that you take the opportunity to discover important aspects of your purchases, such as the product information and returns policy, before committing.

If you need help with a future order please let us know.

Kind regards,

Kristina.

Rated 5 out of 5 stars

I have purchased a number of pieces…

I have purchased a number of pieces from Kristina Young and the customer service and communication has always been excellent. Highly recommended.

19 January 2022
Kristina Young Hair Additions logo

Reply from Kristina Young Hair Additions

Hi Sandra,

Thank you for taking the time to write a reply and the positive feedback. We hope you are enjoying your latest purchase!

Kristina.

Rated 3 out of 5 stars

Hi ime finding it extremley difficult…

Hi ime finding it extremley difficult to get in touch with the company I've rang 4 times left voicemails no reply I've text the number and emailed 3 times still no reply 🤔

10 January 2022
Unprompted review
Kristina Young Hair Additions logo

Reply from Kristina Young Hair Additions

Hi Ann.

Here is a copy of the email reply I have just sent to you:-

"We sent you an order update this morning at 10:29am. Perhaps this went to your junk/spam folder?

We process a high volume of orders and enquiries and we do this in the order in which we receive them. As you would have seen from the email auto response multiple/repeat enquiries will not solicit an earlier response.

I can see you placed your order on Friday (7th). We've sent you an order update on the next working day. We needed to make enquiries with Jon Renau as to when your item was expected back in stock so that we can provide you with that information. Their offices are closed at weekends. Our office is closed at weekends (as per the information on our website).

As per the information we send our customers in their order confirmation:-

We will contact you soon to let you know whether your item is currently in stock and what the estimated processing and shipping time will be for your order.

Currently the wig industry is experiencing supply issues due to delays in factory production and transportation. Many items are out of stock with our suppliers and are on back order. If your item is out of stock we will need to obtain information from our suppliers on an estimated wait time. They themselves may need to obtain information from the factories. We appreciate your patience while we get this information. We are working hard to get orders to our customers as soon as possible or find suitable alternatives.


Please see below a copy of the update we sent to you this morning. Please let me know what you would like to do.

Kind regards,

Kristina."

Rated 5 out of 5 stars
Kristina Young Hair Additions logo

Reply from Kristina Young Hair Additions

Hi Samantha.

Thank you for taking the time to write a reply and the positive feedback. We hope you are enjoying your latest purchase!

Kristina.

Rated 5 out of 5 stars

Good service

Good service. High quality products and packing

7 January 2022
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Reply from Kristina Young Hair Additions

Hi Melanie,

Thank you for taking the time to write a review and for the positive feedback. We hope you are enjoying your latest purchase.

Kristina.

Rated 5 out of 5 stars

Always excellent service

Always excellent service- Kristina and the team will answer any questions you have promptly and give great advice. Customer service is second to none, products are packed beautifully and you are kept informed throughout the whole process

31 December 2021
Rated 5 out of 5 stars

Kristina Young is a lovely person and…

Kristina Young is a lovely person and her website gives you a really good idea of what you're going to get. She clearly spends a lot of time videoing all the wigs and toppers for her website. I had an issue with a topper that was on perpetual back order and she was able to talk it all through with me until it was all resolved.
She's great!

14 December 2021
Rated 5 out of 5 stars

Kristina was very helpful

Kristina was very helpful and knowledgeable. When I was going to order the wrong thing, she knew better than I did what would work.

Kristina ordered in an item just for me, and it arrived this weekend, and I've already worn it twice. Great recommendation. Really pleased. Thank you.

6 December 2021
Rated 5 out of 5 stars

Superb company to deal with

Superb company to deal with, I didn't expect so much help when my original order was in short supply and delayed. I got lots of lovely help to guide me to making two fantastic choices, thank you Kristina!

13 November 2021
Rated 5 out of 5 stars

Excellent product and Service

I have never used this company before so was a bit worried but no need. Received a very helpful email and my product was delivered on time and very well packaged. Excellent service and I will definitely be using them again.

8 November 2021
Rated 5 out of 5 stars

Excellent service

Excellent service , lovely hair at a reasonable price . Ive bought a few toppers here and always happy .

28 October 2021
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Reply from Kristina Young Hair Additions

Hi Michelle,

Thank you for taking the time to write a review.

I'm glad to hear that you've been happy with our service and you're enjoying your new hair!

Kristina.

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