Kronen-p0ps Reviews 

204
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I am still waiting for my Pre-order for almost an entire year (25th June 2025). I wrote them multiple questions. I didnt get any respons wether it will be shipped or if I can get my money back. Since... See more

Rated 5 out of 5 stars

Seriously the best packaging ever for Funko's. Arrived in free protective cases,which was good because even though there was fragile tape all over the box it still arrived dented,but the contents were... See more

Company replied

Rated 5 out of 5 stars

So pleased to stumble across this website for a pop I couldn't find elsewhere. Easy to order, easy to set up an account, clear pricing and postage costs. Very quick delivery, well packaged. Excellent... See more

Company replied

Rated 5 out of 5 stars

Great company as always, had to email to confirm something and they replied straight away and where super honest and helpful with my enquiry. The funkos themselves are as great as ever and are always... See more

Company details

  1. Collectibles Shop

Written by the company

UK independant online retailer stocking exclusive Funko Pops. We also supply our very own Premium Quality Pop! Protectors! Loungefly bags will be coming soon, including exclusive American bags too! We pride ourselves on our service, communication and packaging! Feel free to contact us should you have any questions!


Contact info

3.8

Great

TrustScore 4 out of 5

204 reviews

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3.8

All reviews

(204)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best

Bought several times from this company and my go too for any pops going forward, the best independent company around

7 December 2024
Rated 1 out of 5 stars

I ordered two items at the start of…

I ordered two items at the start of November 2023. No where was it stated that the items were preorder only. This wasn’t the issue. I had to wait 8 months before receiving my first order which I had to chase up by emailing every month. I never received my second order, which resulted in me getting refunded. The company didn’t care or acknowledge the fact that I had been waiting a year for my order. I had the worse experience and will never order from the website again. I still don’t understand how they can sell items that they don’t plan on having any stock of for a year. The item that I eventually got refunded was on Amazon which doesn’t make any sense due to the company informing me that the item hadn’t been released yet. I believe they just comply forgot about my order and gave me excuse after excuse.

10 November 2024
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Reply from Kronen-p0ps

Hi Aimee,

Thank you for sharing your thoughts. We completely understand your frustration with the delays and apologize for the inconvenience caused. However, we'd like to address a few points:

Pre-order Information: As clearly stated in the product descriptions, we marked the items as "ETA: Late 2023," and we also noted that delays may occur. Unfortunately, these delays were due to issues with Funko's release schedule, which were outside our control.

Communication & Refunds: While we were unable to reach out first due to the nature of being a small business with limited resources, we always respond promptly to inquiries and provided updates when you reached out to us. We also offered you a refund on multiple occasions, but you chose to wait. Once the delays continued, we processed the refund as soon as you requested it.

We apologize that the process didn't meet your expectations, and we always do our best to resolve issues as quickly as possible. We understand the frustration of waiting for orders, and we appreciate your feedback. If you'd like to discuss this further, feel free to reach out to us directly.

Best regards,
Dan, Kronen-p0ps

Rated 5 out of 5 stars

Fast And Reliable Store

Fast and carefully packed items.Will definitely order with them again.The estimate of time of delivery is realistic and it arrive faster than I thought.I will also recommend this store to my friends

6 August 2024
Rated 5 out of 5 stars

Great company as always

Great company as always, had to email to confirm something and they replied straight away and where super honest and helpful with my enquiry. The funkos themselves are as great as ever and are always upfront with damages to boxes of the funkos which is helpful for those who collect in box. Would recommend this website to anyone who wants good quality funkos etc.

21 July 2024
Rated 4 out of 5 stars

Wizard of Funko

I received my package today. All the items were nice; however, the outside packing had wholes in it and the box was beaten up. Thankfully the Funkos were safe.

10 June 2024

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