KRUU Reviews 22,735

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,000 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering, delivery, usage, and return process, highlighting the simplicity and stress-free nature of the service. The product itself, particularly the photo booth, is frequently described as a huge hit at events, with guests enjoying the unlimited printing, customizable options, and high-quality photos. Many reviewers also appreciate the timely delivery and the convenience of having all necessary supplies, often with extras, ensuring a smooth experience. However, some people mentioned occasional issues with the printer, such as it stopping working, printing slowly, or displaying error messages, which sometimes required intervention. A few other people also felt that the provided props were not always suitable for specific event themes, and some noted that digital photos were not immediately available.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of setup and operation, with many... See more

Product

Customers consistently note positive experiences with product, praising its excellent quality, ease of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that their items... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent product and photo... See more

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and a strong intent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We rented this out for a high school’s very first prom. Everyone loved it! The photos printed nicely and looked amazing. Everyone enjoyed the unlimited printing so they were able to get pictures for t... See more

Rated 5 out of 5 stars

Ordering, delivery, usage, and returning couldn't have been easier. We are very happy that we used KRUU for our Prom this year. Our students loved getting the printed pictures that night and still... See more

Company replied

Rated 5 out of 5 stars

Kruu ALWAYS does incredible! I have rented multiple time's and, somehow, it gets better and better with each experience. Customer Service is the absolute best--I haven't had a customer service experie... See more

Company replied

Rated 5 out of 5 stars

Kruu photo booth provided such an incredible opportunity for my guest to enjoy at our son’s graduation party. It was very easy to set up and start using. I was able to create a scrap book with the ext... See more

Company replied


Company details

  1. Photography Service
  2. Event Planning Service
  3. Photo printing service
  4. Wedding planner
  5. Wedding service

Written by the company

At KRUU, we transform weddings, birthdays, company events and other special occassions into unforgettable celebrations with our premier photobooth rental services. With a keen focus on creativity, innovation, and capturing special moments, we take your wedding festivities to the next level. Our photobooths are not just about taking pictures; they’re about creating cherished memories that will be treasured for a lifetime. Why choose KRUU Photobooth for Your Wedding? Unforgettable Experiences: We believe that every event should be unique and memorable. Our photobooths are designed to create immersive and engaging experiences that leave a lasting impression on your guests. From themed props to individual designed prints, every detail is crafted to make your event extraordinary. Unleash Your Creativity: Our photobooths aren't just about taking photos – they're about self-expression. Whether it's striking a pose, making a goofy face, or showing off your style, our booths provide the perfect platform to let loose and be yourself. Quality Keepsakes: Every snapshot is a memento of laughter, love, and togetherness. And our photobooths deliver high-quality prints that capture the essence of your event. These tangible keepsakes allow you and your guests to relive the fun and laughter for years to come. Seamless Convenience: Our photobooth rental process is designed for your convenience. From setup to teardown, it's a seamless & quick experience, so you can focus on enjoying your special day. Our user-friendly interfaces make capturing memories a breeze for guests of all ages. How KRUU Elevates Your Party / Event: Photobooth Rentals: Elevate your wedding, birthday, company event and more with our captivating photobooth rentals that turn moments into memories. Quality Event Keepsakes: Cherish your special day with high-quality, vivid photographs that serve as keepsakes. Convenient Photobooth Services: Enjoy a seamless and hassle-free wedding with our convenient photobooth services. Memorable Event Moments: Make your event unforgettable with creative and dynamic photobooth snapshots. Order a KRUU photobooth today: Your special event deserves a touch of magic, and KRUU is here to provide it. Our photobooths create connections, amplify joy, and turn gatherings into vibrant memories. Join the KRUU experience today and let's capture the spirit of your event, one snapshot at a time. Contact us now to discover how we can elevate your special occasion with our premium photobooth services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23k reviews

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Replied to 99% of negative reviews

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Rated 3 out of 5 stars

Basic is a bit overpriced

Felt it was a bit overpriced still for the basic printer. Picture quality was good, but we had a lot of lighting issues with using the camera outdoors. We had to cut everyone’s pictures for them so I’d opt for the cutting printer to speed up the process. The basic printer was also a bit slow and created a line of people. Overall it was just OK for my daughter’s wedding. The strip of pictures you get is very small too, not your typical Photo Booth strip of 3 pictures. I don’t think I’d spend the money in the future. As far as set up, it was pretty simple, just follow to video for help.

29 May 2026
KRUU logo

Reply from KRUU

Hi, Teresa.

Thank you so much for your honest feedback; we truly appreciate you taking the time to share your experience.

We completely understand your points about the basic printer. The included printer does require manual cutting, and it can run a bit slower during high-traffic moments, which is exactly why we offer the Premium printer upgrade for larger or fast-moving events like weddings. It's designed to keep the line moving and saves someone from playing “official photo-strip cutter” all night.

Outdoor lighting can also be tricky depending on the time of day and placement. Natural light is beautiful, but direct sun or low evening light can impact results; positioning and shade make a big difference there.

We also appreciate the feedback about the strip size and pricing. Input like this helps us continue improving our packages and setting clear expectations so customers can choose the best fit for their event.

We’re sorry to hear it didn’t fully wow you, especially for such an important day. Your daughter’s wedding deserved to feel amazing in every detail. Thank you again for giving KRUU a try and for sharing thoughtful feedback, it truly helps us grow.

Best,
KRUU US

Rated 5 out of 5 stars

This is the third time we’ve rented a…

This is the third time we’ve rented a KRUU Photo Booth. It is always a hit at our parties and we have one already rented for the fall! Will come back again!!

10 June 2026
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Reply from KRUU

Hi, Amanda.

Third time?! At this point you’re basically president of the KRUU fan club!

And already having one booked for fall? We see you planning ahead like a pro.

Thank you for coming back, back, back again; we’re so glad the booth keeps showing up and delivering the fun every time. We’ll be ready when fall rolls around!

Best,
KRUU US

Rated 5 out of 5 stars

Made memories on our wedding day!

We used a KRUU Photo Booth for our wedding and everyone loved it! I have to say that customer service is amazing! The Photo Booth they sent me two days before my wedding got delayed by UPS and they weren’t giving an estimated delivery date. I reached out to KRUU and they sent a second Photo Booth out and it got there the next day in plenty of time for us to test it out. That meant I had to return two, because the first one eventually showed up during my honeymoon. But having it for my wedding gave us priceless memories! Thank you KRUU!

23 May 2026
Unprompted review
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Reply from KRUU

Hi, Josie.

First of all, “Made memories on our wedding day!” is exactly why we do what we do. That’s the whole mission right there.

We’re so glad our team could step in quickly when UPS decided to add a little unnecessary drama to your wedding week. Weddings already come with enough surprises!

Sending out a backup booth so you could still test everything and feel confident before the big day? Absolutely the least we could do. Your peace of mind matters just as much as the photos.

Most importantly, we’re beyond happy you got those priceless memories exactly when you needed them.

Thank you for trusting KRUU with such an important day; it truly means a lot to us to be part of it.

Best,
KRUU US

Rated 3 out of 5 stars

everything was good but disappointed in…

everything was good but disappointed in the size of the pictures could barely see I was told the picture size was out of a regular Photo Booth besides that everything was OK we’re not recommend though because of that

10 June 2026
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Reply from KRUU

Hi, Cynthia.

Thank you for sharing your feedback; we truly appreciate you being honest with us.

We’re glad to hear that overall everything went well, but we’re genuinely sorry the photo size didn’t meet your expectations. We understand how important that detail is, especially when you’re hoping for that classic photo booth strip. We like to highlight that our strips are 2x4, where traditional strip are 2x6, so there is a significant size difference.

We’re sorry to hear it impacted your overall recommendation. That’s never what we want. Thank you again for giving us a try and for taking the time to share your experience, it truly helps us do better.

Best,
KRUU US

Rated 5 out of 5 stars

Party hit!

We rented a venue with a lot of entertainment options yet this Photo Booth was being used for the entire 4 hour party! We didn’t even go through half of the supplies sent, and the light from the unit was great (the room had tall ceilings). Love that we were able to access all the pictures later. Definitely would recommend and will likely book again.

10 June 2026
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Reply from KRUU

Hi, Doc.

Four hours of nonstop use in a venue with *other* entertainment options? That’s how you know renting the booth was the right choice.

Also love hearing you barely made a dent in the supplies; that’s our over-preparedness doing the most.

We’re thrilled it was such a hit and would be honored to be invited back for round two.

Best,
KRUU US

Rated 5 out of 5 stars

Great quality

Great quality, easy to use (QR code videos for instructions were perfect), rave reviews from guests.

3 June 2026
Rated 4 out of 5 stars

Guests Loved It, But Photo Access Could Be Better

Overall, we had a great experience with KRUU for our wedding! The photo booth was easy to set up and take down, and the tutorials provided made the entire process simple and stress-free. Our guests had a lot of fun using it throughout the night, and it was a great addition to our celebration.

The only downside was that the photos are essentially unavailable until the booth is returned, which made it difficult for us to enjoy and share them right away. We also found the number of included reprints to be somewhat limited when trying to print extra copies for family members who wanted keepsakes.

Despite that, the convenience, ease of use, and entertainment value made it well worth it. We'd definitely recommend KRUU to couples looking for a fun and affordable photo booth option for their event.

5 June 2026
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Reply from KRUU

Hi, Kristina.

First of all, thank you for such a thoughtful and balanced review; we appreciate it.

We’re so happy to hear the booth was easy to set up and that the tutorials helped make everything smooth and stress-free. That’s exactly the experience we aim for: fun for your guests, simple for you.

We completely understand your point about photo access. Waiting until the booth is returned to receive the full gallery can feel like a delay when you’re excited to relive and share those moments right away. Your feedback is genuinely helpful as we continue looking at ways to improve the experience.

We also hear you on the reprints. When family members start lining up for extras, those included prints can go quickly! For larger guest lists or big photo fans, upgrading print options are available for an extra fee, but we understand wanting more flexibility built in.

It means a lot that despite those concerns, you still felt the convenience, ease of use, and entertainment value made it worth it. Thank you for recommending us and for letting us be part of such a special day. We’re honored we could help capture those memories.

Best,
KRUU US

Rated 5 out of 5 stars

I was so happy I rented the photo booth…

I was so happy I rented the photo booth . I was skeptical initially . It was so easy to set up . Very well packed and includes a lot of extra printing paper and laser ink. Even the adults were excited taking pictures at my son s graduation party . The customer service is highly commanded , they answered any question quick ( I reached out by phone and email) . Keep it up KRUU team

10 June 2026
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Reply from KRUU

Hi, Marielle.

We love a skeptical queen because it usually ends in a full 180 and nothing but kind words.

We’re so glad you gave it a chance and found the setup easy, that’s exactly what we aim for. No stress, just open it up and start posing.

Also, adults getting just as excited as the kids? That’s the real graduation party win. Nothing better than seeing everyone loosen up after a few cocktails.

Thank you for trusting us for your son’s celebration, and for the “keep it up,” which we’re working hard to deliver for all our customers.

Best,
KRUU US

Rated 5 out of 5 stars

What a great company

What a great company. Very attentive. I can't wait to host another big event to use this company again. It was easy to set up, use and ship back. Our guests loved it!

Thanks again!

6 June 2026
Rated 5 out of 5 stars

What a Hit!!!

We rented the Kruu photo booth for my daughter's grad party and what a hit! Easy delivery, set-up, operation, tear down and shipment. The photo booth came with tons of ink and paper so the guests were at it all night. I loved seeing all the photos on the app after the booth was returned too. What a great idea and memory for everyone!

29 May 2026
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Reply from KRUU

Hi, Angeline.

We’re so glad everything from delivery to teardown felt smooth and stress-free; that “easy breezy” experience is exactly what we’re going for.

And yes… when we say “unlimited prints” we mean it. We fully support guests treating the booth like it’s their last night on earth.

Hearing that it stayed busy all evening and created that many memories is everything. Even better that you got to relive it all afterward in the app.

Thanks for letting us be part of your daughter’s celebration!

Best,
KRUU US

Rated 5 out of 5 stars

Perfect photo booth for your party!

First of all this was the cheapest photo booth option I've seen everywhere!!! They shipped it directly to my house, we tested it and it was easy to set up. We couldn't figure out something so we called the help desk and they were so helpful! The photo booth was great and I'm so glad I bought it! The return was so easy since the postage is provided! Best decision I've made for my party was renting from Kruu! I will do it again and again on my next parties! I highly recommend!!!

22 May 2026
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Reply from KRUU

Hi, Carree.

First of all, we love a “cheapest option I’ve seen” moment, but even more than that, we love that it still delivered the full experience you were hoping for.

From shipping it straight to your door, to an easy setup, to having our support team jump in when you needed help, that’s exactly how it should feel: simple, supported, and fun the whole way through.

We’re so happy the booth was a hit and that you’re already planning to use it again (and again and again). That’s the highest compliment we could get.

Thanks for the amazing recommendation!

Best,
KRUU US

Rated 5 out of 5 stars

Used this for a school event

Used this for a school event. Super easy to setup! Great templates to choose from! Love that you can print multiple photos so everyone can have one. Will definitely use for other events.

9 June 2026
Rated 5 out of 5 stars

It was user friendly

It was user friendly, I liked that we got to custom a border for her photos. I would've wanted the highest tier pkg, so that we didn't have to cut the pics ourselves, but they had sold out of those already. I really liked that it came a couple days early so that we could make sure that it worked. Also being able to download and view all the photos taken was really nice so we could have more memories. Returning KRUU was easy since they included a return label when it was delivered. We just packed it back up and slapped the label on and dropped it off. We will most likely use KRUU again and recommend it to others 5/5 : ).

22 May 2026
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Reply from KRUU

Hi, Javonna.

First off, we’re so glad you enjoyed customizing your photo border; those little personal touches make the booth feel *so* much more yours.

We also really appreciate your honesty about the tier you wanted. The cutting feature can definitely make things faster during busy events, so we understand the preference for the Premium package. That kind of feedback is super helpful as we keep improving availability and planning guidance.

It’s great to hear the early delivery gave you peace of mind; being able to test everything ahead of time should always feel like a bonus, not a scramble.

We’re really happy it still earned a 5/5 and that you’d recommend us. Thank you for taking the time to share your experience, it genuinely helps us grow.

Best,
KRUU US

Rated 5 out of 5 stars

Selfie booth was a HIT!

It was amazing and the selfie booth was definitely a hit! Perfect to capture all of the fun memories for my daughter's graduation party. Easy to set up and easy to return.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Product arrived in plenty of time before my event and came with easy to understand set up instructions. It worked perfectly my event and I have already recommended KRUU to others!

29 May 2026

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