Krystal Hosting Reviews 2,267

Support was amazing as always.
It doesn’t matter your level of knowledge Krystal support is always efficient and professional.
Highly recommended!

By far the best hosting company I've used over the past 15 years. The customer support is prompt, and they are always extremely helpful & knowledgeable about any issues.

I also found the interface in the admin section straightforward and easy to use, along with the cpanel access which gives you complete control over your websites and hosting.

I have been using Krystal for hosting and a CDN for several years. They are always quick to respond to support tickets, offer sound advice, and resolve issues quickly. An excellent service

I've been using Krystal as a hosting platform for several years. The customer service has always been excellent. I'm just setting up a new website with a new url and there were a couple of wee glitches (I'm not techie so probably something I did or didn't do). Sorted almost immediately by the customer support team. Worth every penny!

As a charity, Krystal provides us with free hosting so I did not expect much support but they replied quickly and not only told me what I needed to do but did it for me. I was very impressed.

I signed up to Krystal because they promote themselves as a premium UK host with good support, but my experience using their reseller hosting with WHMCS (a paid add-on) has been very disappointing.

I ran into a problem where WHMCS was not pulling the correct WHM reseller package names from the WHM API. This is a basic, essential part of running a hosting business — WHMCS automation depends on it. Instead of investigating the issue properly, support kept repeating the same workaround: “Just type the package name manually.”

This is not a real solution. WHMCS is not free — it is an add-on that Krystal charges extra for, so I expect the integration to actually work, not require manual hacks. When you’re paying for an automation system, being told to bypass the automation isn’t acceptable.

What frustrated me most was the lack of proper technical investigation. They didn’t check:
• The reseller ACL permissions
• The WHM API token permissions
• Whether WHMCS could access the API endpoint
• Whether the API was returning the correct package list
• Whether my account was configured as a proper reseller

Instead, I was given the fastest possible answer to get the ticket closed, even though the issue affects my ability to run a hosting business.

Krystal might be fine for basic shared hosting, but in my experience their reseller support is not suitable for anyone who needs reliable WHM/WHMCS integration. When a company charges extra for WHMCS, the support should match the product — not rely on quick fixes.

Unless their reseller support improves, I’ll be moving to another provider that understands reseller hosting and WHMCS properly.

We've been using Krystal since 2017 and haven't seriously looked at alternatives because there's no need to. Excellent support, efficient, quick and polite. Great packages and very flexible but with superb prices.

Based in the UK and locally owned. It doesn't get better than that. The best service, the best support, the best experience. I have gone through many hosts before I landed on Krystal, and it feels like I have finally found my digital home.

Problem fixed within minutes of raising the support ticket!

New to the Onyx/WP ai hosted setup. Super support for a few specific questions (non FAQ/help). Amazing to get humans responding, even over weekend. Brilliant start

Here’s a company that understand the value of good support , the best hosting company I’ve used

I always believe in credit where credit is due, and I just want to express my gratitude to a really great company who really know how to treat customers. Superfast response to support tickets very knowledgeable team - thank you.

Very professional, far much better than Godaddy or gomammy .

I create account , i have sumbit only 1 ticket and they answered me after 1 week

Whenever I have asked for support, the response is always prompt, knowledgeable and entirely helpful. The problem to be resolved, or question asked, is always understood first time and directly addressed.

I’ve been a customer for about 2 years and the experience has been amazing. They helped me during the migration and made sure everything worked. And the platform itself is very intuitive and easy to use.

FIRSTLY
I only deducted the 1-star because...
a) I wish the onboarding was a little less complicated (figured it all out now).
... The 3 separate login areas/screens initially confused me:-
1.My Account Area > 2.My WHM Area > 3.individual cPanels per customer.

b) and wish Phone Support was more prevalent/offered.

😍HOWEVER, THEY 'ARE' SUPERB!!!😍
👏👏👏

SECONDLY, YOU NEED TO KNOW
... I'm 'PICKY' 🤣
At 51, with 30yrs experience helping Business Owners with Performance Marketing, Martech and Business Tech, I'm known for:-
» being picky
» pedantic
» highly researched
» yet nearly always disappointed.

I've tried MANY hosting providers, largely via my Client's but also directly for myself - Fasthosts, Total Registrations, GoDaddy, Wix, 123-reg, Nameco, Google, +dozens more.

🤬SICK OF THEM ALL
- HOW & WHY I DECIDED UPON KRYSTAL ...
... In 2024, I tested each of Top 10 Reviewed on Trustpilot.

1. I looked up the Top 10 reviewed Hosting Providers on Trustpilot.

2. Then, I compiled an email of 10 most common issues I've experienced over the last 15years.

3. I sent that email to the Top 10.

4. Krystal were the only ones to reply with a VERY reassuring support perspective
... ie.They gave a proper answer/paragraph for each of my listed issues 🤩

5. Others gave a 'single generic' or 'vague' answer (not itemised response), or, even worse 'didn't respond at all' 🤷‍♂️

1 YEAR LATER, MY FINDINGS WHILST WITH THEM ...
PHONE SUPPORT (slight downside) 😬
... Not so much a reflection on Krystal, but sadly a sign of the times, it's not so easy or obvious to get a call (I have done so on a couple of occasions).
... While logged in Krystal emphasise Live Chat Support or Ticket system - I've actually come to prefer it👍

LIVE CHAT SUPPORT
... Superb!!! ⭐⭐⭐⭐⭐ I've become used to the Live Chat Support, they are fantastic! ✅Detailed, ✅patient, ✅always polite, ✅always reassuring.

UK STAFF
... The last thing you want on top of a technical issue is a language barrier 🤣
... I wish I'd got the names of each of the guys & girls who've helped me, as they are all worth a mention, but I spoke with Jordan today, what a star, a reminder for me to give this review!

PRICE = Very competitive 👍
Equates to: £52.42 per month.
... I was paying £75pcm for less product via 34sp.com (they used to be great back in 2010. Now: less support, new problems every quarter, lack of attention to detail).

I moved to Krystal's 'Infinity' package @ £1,258.00 Biennially - BTW. I got a local council grant to restart my business.

FEATURES & USABILITY
Tonnes of features that I've not seen altogether elsewhere + the usability is pretty good.

Via cPanel + Softaculous, you get way more than you'll probably ever need.

SPEED & RELIABILITY
My package makes use of Lightspeed server-side caching which apparently, according to many other YouTubers out there, is second to none!

ENVIRONMENTALLY IMPRESSIVE
They use "100% renewable energy from the sun, wind, and sea". They don't rely on "offsets", but ensure "operations are directly powered by clean energy wherever possible".

They "prioritise working with data centre partners who share our sustainability values".

All-in-all: Loving it.

I am recognising good support and positive feedback on tickets. The team have shown that they value their customers, and the prompt action reflects well on me with my own customers, so I am incredibly grateful. Thrilled with the start I've had with Krystal hosting.