KEEPERsport Reviews 623

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Incorrect sizing guide online, poor support, very long shipping time. They have domains in multiple countries to pretend they are a local store. If you don't get the size right, you have to pay ship... See more

Company replied

Rated 5 out of 5 stars

Being based in Germany, their shipping costs are a little higher than the UK are used to - but their customer service is exceptional. The few issues I've had over the years have always been resolved... See more

Rated 5 out of 5 stars

Ordering gloves from overseas without having a physical store or try them on at can be a pain, but the team at keepersport have been nothing but helpful every step of the way. They stand behind their... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful with a defected pair of gloves. Offered a full refund even though it wasn't necessary. Would defiantly recommend the range of Varan 7 gloves for keepers looking for a seaso... See more

Company replied

Company details

  1. Sportswear Shop

Written by the company

KEEPERsport is the outfitter of trust for many football goalkeepers around the world, whether professionals or amateurs! Our many years of experience, our personal service to meet your most specific desires and our competence to choose the most useful and best products of our range make us your unique partner in the matter of goalkeeping equipment. Most of our employees are passionate goalkeepers. This joy of life is conveyed by us together with our #KeepItAll lifestyle in the daily dealings with our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

623 reviews

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1-star

Replied to 12% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent communication on any queries…

Excellent communication on any queries or questions, with quick responses. very detailed tracking of my order throughout the delivery process. Great range of products available. Highly recommend, will definitely use them again.

25 February 2022
Unprompted review
Rated 5 out of 5 stars

Grip

We are very satisfied with a Grip that we orderd. It cames very fast, in four/five days.

20 February 2022
Unprompted review
Rated 1 out of 5 stars

Beware!

Be careful when you order from this site. We ordered some goalkeeper gloves with post and package quoted as £9.99. It now turns out that UPS won't deliver the parcel until we pay £43 in customs duty and import sales tax!

15 February 2022
Unprompted review
KEEPERsport logo

Reply from KEEPERsport

Dear Annette,

thank you for taking the time to write a review. We are sorry for the experience you had with us. The extra costs have nothing to do with our business, but with Brexit. Customer satisfaction is paramount to KEEPERsport and we are doing everything we can to keep our customers up to date with Brexit changes, even though it has been more than two years now. Orders over £135 (excl. VAT and shipping) are obliged to pay customs duty and import sales tax.

We have a warning message that the every customer needs to acknowledge before placing the order, you have done so.

To avoid these cases in the future, I would advise you to check your local customs and local restrictions before importing goods from outside your country.

Kindest regards,
Your KEEPERsport Team

Rated 5 out of 5 stars

Outstanding service, reliable delivery

I first found out about Keepersport on Instagram. While I initially thought it would only be about goalkeeper gloves and equipment, their pleasantly designed website convinced me that Keepersport provides everything you need as a footballer. They have frequent and high discounts and are always up to date with their assortment.
Even non-footballers can order sports equipment like clothing or regeneration tools, making this a state of the art sports and football provider.
When I ordered a pair of football boots and had to return them because they didn't fit me well, everything went smoothly without any hassle. That's more than you can say for other businesses!

1 February 2022
Unprompted review
Rated 1 out of 5 stars

Sent football boots back

Sent football boots back, was delayed due to customs even though I did everything they said I needed to do. Tracking shows they have now received the boots but I have heard nothing about anything. No acknowledgement, no refund no anything. They say they offer a customer friendly returns policy, 3 weeks later and still not been refunded. You only have two weeks to return the boots. Wouldn’t be surprised if they turn around and tell me it’s too late to return them. Worst returns process I have ever know. I will certainly never use this company again.

1 February 2022
Unprompted review
KEEPERsport logo

Reply from KEEPERsport

Dear Customer,

thank you for taking the time to write a review.
Due to the current pandmic situation, we are forced to work in reduced working hours and with fewer employees. Our returns department is spread thin and we struggle to process all packages in the usual fast manner.

As you have not written an order number we are unable to help you out until we can locate your order. Please contact our customer service with your order number & full name on either WhatsApp, email or live chat.

Kindest regards,
Your KEEPERsport team

Rated 5 out of 5 stars

Very happy with the gloves purchased…

Very happy with the gloves purchased from Keepersport and the overall service. Good communication throughout the delivery process with regular updates on the whereabouts of the deliver. Item arrived in the UK within 5 working days.

28 January 2022
Unprompted review
Rated 1 out of 5 stars

Ordered some football boots

Ordered some football boots, they car and were too small. In order to send them back I have to pay to return them. So I have. I sent them ten days ago and have heard nothing, I contacted customer services 10 days ago to make them aware I was sending them back, I have messaged to see if they have received them, I have had no reply from any messages I have sent, I’ve tried live chat and no one replies, I have called the telephone numbers and it goes to a voicemail. So basically a pair of boots I paid £65 for plus £15 to return £80 in total has just been taken from me.

24 January 2022
Unprompted review
KEEPERsport logo

Reply from KEEPERsport

Dear Ben,

thank you very much for writing a review. We are very sorry for the bad shopping experience you had with us. We are confident we can make it up to you. As you have not written an order number we are unable to help you out until we can locate your order. Please contact our customer service with your order number & full name on either WhatsApp, email or live chat.

Returns may take up to two weeks to arrive due to Brexit-related administration between mainland Europe and the UK. Furthermore, the current COVID restrictions force us to work with fewer employees and reduced working hours. The combined effect of the above-mentioned circumstances may cause your return & refund to take a bit longer to complete.

We are waiting for your message.

Kindest regards,
Your KEEPERsport team

Rated 1 out of 5 stars

Be really careful using KEEPERsport if…

Be really careful using KEEPERsport if you spend over £135.

I have just bought items that are cheaper to buy in the UK due to the import tax now charged by UPS and the UK government. The levy is £56.31 on £249 of goods.

That said if you buy goods below £135 in total then Gyuri is good at coming back to you with information.

29 November 2021
Unprompted review
Rated 5 out of 5 stars

excellent service

This is the fifth time I’ve ordered with keepersport & the customer service is top notch especially from Gyuri, I will continue shopping here for the great deals & top service.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

This was my 10th order from Keepersport. Each time ordering, feed-back info, shipment tracing and delivery were excellent! I’m sure we are going to purchase again! Thank you for your service!

19 November 2021
Unprompted review
Rated 2 out of 5 stars

Broken glue

Hello, i ordered 2 pairs of gloves and it is ok, in the same package i ordered and keeper sport glue 1l and it was broken and empty when it came to me... I can uploud photo

19 November 2021
Unprompted review
KEEPERsport logo

Reply from KEEPERsport

Dear customer, we are very sorry that the spray was damaged and spilled during the transport of the shipment. However, our customer support is always available to help and solve inconveniences. Our customer service also confirmed to us that they have already been in contact with you and that you have resolved the matter and have offered you a replacement product. So we hope you are nonetheless satisfied with our response and service.

Rated 4 out of 5 stars

the products are good

the products are good, but they wear out quickly and the gloves on the seams crack quickly, but all in all, it's temporary, just pay a little attention to the quality because of us, great goalkeepers

18 November 2021
Unprompted review
Rated 5 out of 5 stars

great buy

Easy ordering process, fast and reliable delivery. My goalkeeper son is very happy and satisfied with quality. Thanks.

18 November 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, was able to discuss my order over WhatsApp, they replied quickly and was a massive help. My order arrived in about 2 weeks to the UK which is not bad. Overall really pleasurable service. Have used again since. 5*

11 November 2021
Unprompted review
Rated 1 out of 5 stars

Appalling customer service.

Ordered gloves. Was expecting delivery on 09/11/21. On the day before I was informed that I had refused delivery because I didn’t order them. No one attempted delivery. Keepersport want me to contact UPS, who it is impossible to speak to anyone. So no gloves, and £42 down. Customer service appalling.

10 November 2021
Unprompted review
KEEPERsport logo

Reply from KEEPERsport

Dear Tricia,

we are very sorry about your experience. Customer satisfaction is paramount to KEEPERsport. We have dispatched your package with great care and as fast as we could. We have little to no influence over how delivery goes.
That being said, we stand behind every service we offer. Our customer service has reached out to the carrier prior to you asking us to, initiated an investigation and were prepared to refund you on the spot should the investigation have resulted in your package gotten lost.

You have since received your package. I hope you like the goalkeeper gloves you ordered.

Kindest regards,
Your KEEPERsport Team

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