Amazingly terrible! I ordered two separate deliveries within 24 hrs and waiting 10 days…. Customer service does not exist- shame as books are special item to deal with
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Thank you. Fast delivery considering it was not in stock and had to be delivered from Poland first. I don’t understand comments about the long wait. It’s not an amazon, get real people. If you wa... See more
The best possible experience with ksiazka.co.uk. I contacted the team after placing an order online to ask if it's possible to send the parcel asap as needed as a birthday present. Immediately I recei... See more
I strongly recommend you do not use this website. Although we did receive the books in a relatively timely manner, we returned one of them according to their returns policy, well within the time-frame... See more
2.2
Poor
74 reviews
No history of asking for reviews
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I would not recommend to anybody
I would not recommend to anybody, I ordered books on 6th of December and still did not receive them !!!
17 December 2019
Unprompted review
I am afraid I also have issues with non…
I am afraid I also have issues with non delivery. I ordered a few books on the 20th of August band I still haven't received anything. They promised the dispatch on the following Friday but it's the 4th of September and my books still haven't arrived.
No reply to my emails, no reply to my calls. Very poor Customer Service. I will also contact my bank shortly claiming my money back.
4 September 2019
Unprompted review
Fantastic choice of books
Fantastic choice of books, good prices, cheap and fast delivery. I'm a very happy customer.
17 March 2019
Unprompted review
Bad castomer service.
I used to use them in the past a few times with mo problem at all. Unfortunately this time they left me with nothing. I ordered the book on 01/12/2018 with hope to get it on 6th Dec. I received confirmation they will send it in the 7th Dec on 11th I did contact them requesting explenation becouse the book didn't arrive as promised. On 15th they contact me via email with apologise and explaining that was difficulties with main supplier/distributor. Unfortunately it is 5th Jan 2019, I don't have the book and any information from them however the title is still in continuous offer.
Bad practise, incompetence and ignorance. I am on the way to to rise the case with my bank to get my many or the book back. I will definitely not recommend them and will use other websites instead.
5 January 2019
Unprompted review
Great customer service
Great customer service. Huge choice of books- I've done all my Christmas shopping with them this year- books, calendars, board games, cd... I would definitely highly recommend.
6 January 2018
Unprompted review
Don't use!
I strongly recommend you do not use this website. Although we did receive the books in a relatively timely manner, we returned one of them according to their returns policy, well within the time-frame (within around 7 days), but never got any refund. I must have tried about 10 times to call them, left messages on their answer phone, and emailed them numerous times, and never got a single reply. This was more than disappointing. Don't use them.
14 May 2014
Unprompted review
Do not use this website!!! You will never receive Your order!!!
I am waiting for my order around a month. On the website there is only telephone number and email-ofcourse nobody will answer anyway.
I spend over 70 quid. Now I have to go to bank and inform them that I was cheated.
Very, very dissapointed
17 January 2011
Unprompted review
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