Ksmartsign Reviews 

2,997
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Superb product Very good quality and looks very smart, many friends have commented on how impressive it looks and will be ordering one themselves. Ordered on Saturday delivered on Sunday Commen... See more

Rated 5 out of 5 stars

I was looking for a modern house number sign to replace the old one which was a little tired & becoming difficult to read. I saw an acrylic sign by Ksmart & it fitted the bill perfectly. The sign com... See more

Rated 5 out of 5 stars

Amazon stated they delivered the sign we ordered and posted it through our letter box. Nothing arrived- we were in all day. Waited in all day- no delivery and impossible to contact Amazon.... See more

Company replied

Rated 5 out of 5 stars

I’ve bought these signs for me and other family members, including the one where you can attach a ring doorbell they are by far the best and the quality is outstanding ,and a bonus is the fast post... See more

Company details

  1. Interior designer

Information provided by various external sources

We specialise in the design & manufacture of property signs to compliment the front of your property with a house number and street name.


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(2,997)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very Modern and well made

Quality of the sign was very high! Looks great. Nice and modern. My only issue was with installation. I’m ok at DIY. Drilled the holes in the wall ok and got the fittings in but was at a slight angle. This made it difficult to align the fittings up. Got there in the end but I found it fiddly. Overall a great product.

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Somehow my review hasn't gone live.So I…

Somehow my review hasn't gone live.So I write again to warn others.We were shocked when we received the item we are not actually not ordered. Even we picked the design carefully checked again but we received the sign like a few ants spreded on a piece of plastic. Send them an email but never get response. We felt like we are conned. Actually we are conned.If you think you will get what you see or what you ordered or will be heard afterwards think again.

19 June 2023
Unprompted review
Ksmartsign logo

Reply from Ksmartsign

"We were shocked when we received the item we are not actually not ordered"....

We knew this would be making an appearance Nihal. The issue here as you fully know is that you ordered quite a small sign (SIMPATICO A5 - WHICH IS PERFECT FOR A HOUSE SIGN) However, you had 5 lines of text on it, this was an instructional sign. We phoned you to state this was alot of text for such a small sign and offered you the A4 size instead which would look alot better.

You stated, "NO - I WANT SIGN I ORDER".

The last review you left got removed due to abbusive comments, rather like the numerous phone call messages you left for us.

Rated 5 out of 5 stars

These signs are amazing!

These signs are amazing!
I’ve had around 5 now as my neighbours all commented how lovely mine was!
Excellent value for money!
You won’t beat this company & seller 5 star rating 100%
Thank you
Redsam(EBay)

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Omg i can’t believe how efficient this company is… easy to order & prior to delivery came an email with instructions on how to open the product with fittings inside etc..
Ordered & 2 days later arrived. The sign looks amazing just what i wanted & at a good price.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, no delivery charge, delivered two days after ordering. Looks good but not had chance to erect it yet

26 June 2023
Rated 5 out of 5 stars

House number sign

Excellent product very nicely made lovey colour and design very quick delivery good experience from this company don't hesitate to order from them also packaged perfectly for delivery thank you. Very happy customer

20 June 2023
Unprompted review
Rated 1 out of 5 stars

Never received my stickers that i paid…

Never received my stickers that i paid for email company 3 times no reply at all dont use company you wont get your goods.

23 March 2023
Unprompted review
Ksmartsign logo

Reply from Ksmartsign

We have replied to your emails and sent a full refund to your account. We apologise for the stickers being lost in the post, we have very little control over the actual delivery as I am sure you can understand.

We have since spoken to the customer and confirmed that her refund was sent shortly after the original complaint.

Rated 5 out of 5 stars

Lovely plaque

Order this house plaque looks so good and arrived before date given packaged well would definitely recommend have recommended to friends and family when they saw what I purchased

21 June 2023
Unprompted review
Rated 1 out of 5 stars

Rude and Unhelpful

Rude and Unhelpful
I wish I has read the reviews before ordering over £400 worth of signage I would have not used this company half of 30 signs of the same style only 7 were correct and I was told it was my error and the computer was not wrong. I had to ring up as I could not see page two of my order so they had to adjust it from their side so computers do go wrong sometimes. When my order arrived and it was clearly wrong they totally dismissed my attempts to explain that I was only on one item and kept changing the number and adding to basket as I ordered plaques as room numbers for my hotel so they needed to be all the same so why would I come out of that item then go in and change the style I insisted that I only opened one item then just change the description to the room number I needed. They kept on insisting that I was wrong then he said he was terminating the conversation as he did not like my tone of voice. I see from these reviews that this behaviour from them seems to be repetitive basically accusing the customer of being ruse when in fact it is them that are rude and unhelpful so buyer be aware.

19 June 2023
Unprompted review
Ksmartsign logo

Reply from Ksmartsign

Dear Buyer - As we explained on the phone before you became massively abusive! On our wesbite there is an online chat and a phone number (01942 605472) we can be contacted between 8am and 5pm 7 days a week... There was zero contact before or after this order!

Fact - After ordering our website sends you an email with a breakdown of what you have ordered showing the colours and personalisation.

You had ordered 15 Bellissima in white Marble and 18 Bellissima in Silver Mirror. That is 100% fact - and, as such the order was made to your requirements and sent within 24 hours on a next day service and arrived with you!

Upon opening you realised your ordering error and DEMANDED 15 new signs, however in your order email "as clear as day" it showed you the different sign styles you had ordered and again, With massive amounts of abuse blamed us!

We offered you a reduced cost of 50% to make you the new signs but this you felt was "DISCUSTING SERVICE" and the levels of profanity was unholy!

We wish you all the best with your hotel business!

Regards, K Smart Sign

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