KT Insurance Reviews 

5,015
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and friendly, offering clear explanations and making the process easy to understand. Many appreciate the excellent customer service, noting the ability to speak to a person promptly and the overall ease of the process. Reviewers also highlight the competitive pricing and good value, often finding better deals compared to other providers. However, some customers also noted that certain repair processes could be lengthy, with people experiencing delays in getting jobs finished. Reviewers mentioned needing to make multiple calls to get approvals or updates, and some waited extended periods for repairs to be completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as great, efficient, and professional.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

Price

Users describe positive interactions with price, consistently finding it competitive and reasonable compared... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff were fantastic explained the step by step process all the way through our call and product was exactly what we needed. Would recommend to anyone looking for good competitive priced insurance f... See more

Company replied

Rated 5 out of 5 stars

Quote was prompt Well explained by the person I spoke to Good to be able to pick up the phone and talk to someone rather than just doing a chat online. Also, the first quote I received from the on... See more

Company replied

Rated 5 out of 5 stars

The service from your Sunshine Coast rep Mark was awesome , very helpful and informative so I could way up my decision on who to go with 👍 On my return phone call I informed Mark that my compariso... See more

Company replied

Rated 5 out of 5 stars

Graham went through each detail thoroughly to make sure i receive the best cover for the best price. He was so personable as well as professional. I was literally parked up on the side of the road w... See more

Company replied


Company details

  1. Caravan and Motorhome Insurance Company
  2. Car and Motor Insurance Agency
  3. Insurance agency
  4. Insurance company

About KT Insurance

Written by the company

We are your trusted partner for comprehensive RV insurance in Australia.

At KT Insurance, we understand that your RV is not just a vehicle; it's your gateway to adventure and unforgettable memories. Whether you own a motorhome, camper van, caravan, 5th wheel, or tow vehicle, we're here to protect your home-on-wheels and ensure you have the freedom to explore without worry.

We offer insurance for:

Motorhomes & Campervans
motorhome image

5th Wheelers
motorhome image

Touring Caravans
motorhome image

Slide-On Campers
motorhome image

Converted Buses & Coaches
motorhome image


Issued by Lifestyle Insurance Group t/a KT Insurance who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at ktinsurance.com.au.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(5,015)

1,983 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was best speaking to a person and…

It was best speaking to a person and not waiting for long periods and having to keep call back.
Also rates comparable to others.

25 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback—we’re glad you appreciated being able to speak with someone quickly and found our rates competitive. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

KT were absolutely wonderful and easy…

KT were absolutely wonderful and easy to deal with!! Highly recommended for motorhome insurance +++++wonderful customer service and great bubbly personality!! Thank you

1 May 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words and recommendation—it means a lot to us! We're glad you found our team easy to deal with and appreciated the service you received.

Rated 5 out of 5 stars

Good

Good, friendly service..

24 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words—we’re glad you found our service friendly. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

Good

Honest and quick service

18 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback and kind words about our honest and quick service. We appreciate your support and are always looking for ways to improve.

Rated 5 out of 5 stars

Good price & good to deal with over the…

Good price & good to deal with over the phone

23 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback—we're pleased to hear you found our pricing and phone service helpful. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Staff were very curtious and helpful

Staff were very curtious and helpful. Plus price was half of company i was insured with before. Thankyou.

23 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for sharing your experience. We're glad our team could assist you and that you found our pricing competitive.

Rated 5 out of 5 stars

Friendly and professional

KT Insurance your staff are professional and friendly to deal with. They make the claim process easy and stress free.
Thank you so much

25 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words. We’re glad to hear you found our team friendly and the claims process stress-free—your feedback means a lot to us.

Rated 5 out of 5 stars

Great to deal with and happy to help…

Great to deal with and happy to help great service guys

22 April 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words—we're glad to hear you had a positive experience with our team. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars
KT Insurance logo

Reply from KT Insurance

Thank you for leaving your feedback and for your 4-star rating. We appreciate your support and are always looking for ways to improve.

Rated 4 out of 5 stars

RV repairs

Hi whiles the customer service over the phone was a great experience I found the process from start to end very long and tier sum I had waited over 6mths for the job to be finished
I was the only one chasing it up all the time .

31 May 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience with us. While I’m glad to hear our phone service met your expectations, I’m sorry the overall repair process took so long and left you feeling like you had to do all the follow-up yourself. Your feedback is important, and we’ll use it to improve our communication and timelines for future claims.

Rated 5 out of 5 stars

Above & beyond

Graham went through each detail thoroughly to make sure i receive the best cover for the best price. He was so personable as well as professional. I was literally parked up on the side of the road while he arranged immediate cover for my little motorhome

23 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for sharing your experience. We're delighted to hear that Graham provided thorough and personable service, ensuring you had the right cover when you needed it most—your feedback truly means a lot to us.

Rated 5 out of 5 stars

very polite

very polite

25 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad you had a positive experience with our team.

Rated 5 out of 5 stars

All questions answered with various…

All questions answered with various excess options given.

19 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad you found our team helpful and that all your questions were answered clearly.

Rated 5 out of 5 stars

They were very efficient and proceeded…

They were very efficient and proceeded to get answers that helped with the policy as I needed to change my Motorhome for more coverage and that was done

25 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback. We're glad we could assist you efficiently and help update your Motorhome policy to better suit your needs.

Rated 5 out of 5 stars

English speaking

English speaking, very easy to talk to and excellent understanding

18 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words—we’re glad you found our team easy to talk to and helpful. We appreciate your feedback!

Rated 4 out of 5 stars

The staff I dealt with were fantastic…

The staff I dealt with were fantastic and I got all the support I needed.Also the policy was well explained and filled all my needs if a claim was required.

18 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and positive feedback about our staff and clear policy explanations. We truly appreciate your review and will continue working to make your experience even better in the future.

Rated 5 out of 5 stars

Thank you Jak.

My Wife and I had the pleasure of speaking to a young Gentlemen named Jak. He was extremely helpful, professional but very friendly. He is an asset to your organisation. We would be more than happy to deal with Jak again.

18 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words and for taking the time to share your experience with Jak. We're delighted to hear he provided such friendly and professional service, and we’ll be sure to pass on your feedback to him.

Rated 5 out of 5 stars

Easy process

Easy process. Worked as expected.

25 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback—we’re glad to hear the process was easy and met your expectations. We appreciate you taking the time to share your experience.

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