Tough tray, stand snd waterproof cover good quality. Items were sent promptly and arrived when they said it would be.
Company replied
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See what reviewers are saying
Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... See more
Company replied
The chair has nice colour, comfy fabric. The minus is that I am 107kg heavy. The it's bearings works around 6 month for my weight. The item is tested for 110kg and recommended for 100kg. That is manuf... See more
Company replied
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... See more
Company replied
Company details
- #16 of 28 best companies in Children's Furniture Shop
- #53 of 74 best companies in Childrens Toy Store
Written by the company
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4.4
Excellent
954 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Completely ignore calls and emails
Ordered a chair for our first baby, kept receiving packages with missing parts over several months. Company offered a partial refund now are completely ignoring us again. They ignore your emails and calls for weeks - do NOT order through this company the customer service is terrible and the amount we’ve had to fight to get the correct item im starting to believe it’s a scam organisation. Reviews on Facebook are similar so beware.
9 December 2024
Unprompted review
Reply from kubdirect.co.uk
Hello, we apologise sincerely for the missing fittings and instructions from your nursing chair set. We have since has these dispatched for you along with a partial refund for the inconvenience. We are a small family run business and can assure you that we never aim to ignore any calls from any customer. We try our upmost best to provide the best service we can and sorry to read that you did not receive this service with your purchase with us.
Wrong address sat stationary on the lorry for 3 daysI was anxious as you have taken ages…
I was anxious as you have taken ages before you delivered. Nearly didn't get to me in time !!!! Very slow to deliver wrong address sat in stationaryon the lorry for 3 days !!! I live in Penarth no where near Newport which is apparently the address which your driver tried to deliver to. No such address. No notification of when you were delivering plus driver just dumped the nursing chair and stool in the hallway. The driver did not knock my door or put a card in the door to say he had delivered. May I suggest that you have a contact numbers for all your drivers so that you can update information if required.
25 November 2024
Reply from kubdirect.co.uk
Hello, we apologise that your delivery was longer than anticipated. Your location requires for the parcel to be handed to a 3rd party courier which can sometimes take longer than predicted times. The drivers are no part of Kub I'm afraid so we have no control over their communication with our customers. They are independent couriers which we can only apologise if the driver you had this experience with provided this service. We do provide customer contact details. We do however hope that your nursing chair is satisfactory. Many thanks for your review.
Reply from kubdirect.co.uk
Thank you for your feedback, it means a lot to us :)
Very pleased with my product
Very pleased with my product, really good quality! Excellent service from Kub, my rocking chair was delivered very quickly with no problems whatsoever! Thank you
25 November 2024
Reply from kubdirect.co.uk
Thank you so much for your kind words! We're thrilled to hear you're enjoying your rocking chair and that the quality and service met your expectations. 💕
Good customer service
Review updated as items was misdescribed on the website and return has been protracted (hence 4 stars rather than 5). However customer services have been very helpful throughout.
4 December 2024
Unprompted review
Reply from kubdirect.co.uk
Thank you for your feedback, and we’re very sorry for the confusion and inconvenience caused. We’ve reviewed the information, and you are correct - the Valencia cot is suitable for babies and not toddlers. We will update our website immediately to ensure the product description reflects this more accurately.
We also apologise for the delivery experience you encountered. Our delivery partners are expected to provide assistance to ensure safe and convenient delivery, and we’ll address this with the courier service to ensure it doesn’t happen again.
Regarding your refund and collection concerns, we understand how stressful this situation must be. Our customer service will prioritise resolving this matter for you as quickly as possible.
We value your feedback and are taking steps to improve both our product descriptions and delivery processes. Thank you for bringing this to our attention, and we sincerely apologise for your experience.
Good quality chair
Good quality chair, simple to complete final assembly. Delivered promptly, smooth transaction…
22 November 2024
Reply from kubdirect.co.uk
Thank you so much for your review. We're thrilled to hear you're happy with your purchase.
Extremely happy with my purchase
Delivered very quickly, the quality and comfort of the chair is amazing and would recommend to anyone. Really reasonably priced aswel compared to other nursing chairs. Definitely worth the money. I would buy from KUB again and recommend to friends
12 November 2024
Reply from kubdirect.co.uk
Thank you so much for your wonderful feedback! Your recommendation means the world to us, and we look forward to welcoming you back to KUB in the future! 💛
Reply from kubdirect.co.uk
Thank you for your feedback! 💖
Comfortable and sturdy chair at a good…
Comfortable and sturdy chair at a good price. Very happy.
18 November 2024
Reply from kubdirect.co.uk
Thank you for your review! We're so pleased you're happy with your purchase. 💖
Very pleased with this comfortable chair
Quick delivery. Well-packaged. Very quick and easy to assemble *except* having to use wood screws to assemble the footstool. I had to get out the drill but otherwise a very easy assembly. The chair itself is extremely comfortable and very pretty. The seat could be a bit wider but the cushions are soft. I'm so glad I purchased!
15 November 2024
Reply from kubdirect.co.uk
Thank you for your detailed review! We’re glad to hear you found the chair comfortable and pretty. 😊 We appreciate your feedback on the footstool assembly and seat width—it helps us improve. Enjoy your new chair! 🌟
Very efficient and amazingly quick response
I did not realise that we had lost the dowels and could not use the rocking chair which was bought for my daughter when she had her lovely boy, solid and comfortable chair….now he is almost 5 and he would like me his grandma to use it.
I sent out an email late this morning to KUB customer service and immediately got the response and amazingly just had a message asking for my address to send out the fittings, am so delighted that I will be able to use the chair. Would like to say a warm thank you 🙏
25 November 2024
Unprompted review
Reply from kubdirect.co.uk
Thank you for your wonderful review! 😊 We're so happy we could help and that the rocking chair will continue to bring comfort and joy for years to come. 💕
Delivered by reliable company and…
Delivered by reliable company and tracking was great.Wife was well pleased with her Early Xmas present. Thankfully I arrived home just before she was about to try building it !, as it does need some minor construction. In my humble opinion this is not just for nursing mothers. My wife is 64 and loves it !
12 November 2024
Reply from kubdirect.co.uk
Thank you for your kind review! 😊 We're so glad to hear your wife loved her early Christmas present and that the delivery and tracking were smooth. Thank you for choosing us, and we hope it brings continued comfort and joy. 🎁
Reply from kubdirect.co.uk
Thank you for your great review! We’re happy to hear you’re pleased with the quality and quick delivery. 😊
Excellent item
Excellent item, very happy with it. Quick delivery and easy to assemble.
11 November 2024
Reply from kubdirect.co.uk
Thank you for your review! We're so happy to hear you're pleased with your purchase and that the delivery and assembly went smoothly.
Brought this for my granddaughter’s…
Brought this for my granddaughter’s nursery .
My daughter is really pleased with it, very sturdy, lovely fabric ..Very comfortable.
Good communication with the delivery and arrived as said ...Very pleased with the overall service..
11 November 2024
Reply from kubdirect.co.uk
Thank you for your review! We’re so happy to hear that both your daughter and granddaughter are pleased with your purchase. It’s great to know we met your expectations. We truly appreciate your feedback! 😊
Wonderful product and wonderful…
Wonderful product and wonderful services, had to email for assistance and they were great! Very happy
21 November 2024
Unprompted review
Reply from kubdirect.co.uk
Thank you for your kind words! We’re so glad you’re happy with both the product and our service. It’s great to hear our team could assist you! 😊
Reply from kubdirect.co.uk
Thank you for your wonderful feedback! 😊 We're thrilled to hear your order arrived on time and was easy to assemble. Enjoy your purchase, and let us know if we can assist you with anything else! 💕
Reply from kubdirect.co.uk
Thank you so much for your kind words! 😊 We're glad you’re happy with your purchase. If you need anything else, we’re here to help! 💕
Great quality mattresses
Great quality mattresses and appreciated the free mattress protector that came with. Baby very comfortable and sleeping well!
23 October 2024
Reply from kubdirect.co.uk
Thank you very much for your review. Glad to hear your happy with your order and baby is sleeping well! :)
Excellent service
Arrived quickly and the driver was very kind.
The cushions are good quality and fit on my old rocking chair.
25 October 2024
Reply from kubdirect.co.uk
Thank you for your review! We’re so glad the cushions fit your rocking chair perfectly and that you’re happy with the quality and delivery. Enjoy!Thanks for your review
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