Really scared about the G4 scooter if the scooter will ever come, heard about the customer service, I understand that the company has loads of different sites. Also known as kukirin.co.uk.... it s... See more
Company replied
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Review summary
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Reviews shaping this summary
The scooter showed upon time. 5 days after ordering. Love the scooter so far had for 2 weeks. Unfortunately my rear wheel rim snapped and is in 2 pieces. Sent email yesterday for parts still waiting o... See more
Company replied
Hello, I bought a G2 max last year. And 14 months later i got an error E-pp7. I have tried to join the client service on whatsapp and never replied, i also sent a request on your website... See more
Company replied
Ordered a scooter had an email to send pic of bank card. Cannot get hold of company to confirm that this could be scam. 29.10.25 After review had contact with company and discussed email whic... See more
Company replied
Company details
Written by the company
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer. Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com. Trustpilot Guideline: This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
Contact info
2.8
Average
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Dont get stressed about your package not coming because it will
to be honest when i bought my kukurin G2 I was a bit angered by the fact kukurin told me there where delays and wrote an angry comment because I didn't believe my scooter would arrive in time but kukurin proved me wrong by sending it before the deadline, all I want to say is if you buy a scooter from this website dont be checking the tracking map to much because trust me it will arrive, thanks kukurin i am enjoying my scooter so much!
25 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for sharing your honest experience with us. We truly appreciate your patience and the trust you eventually placed in our team. We understand how delays can be frustrating, and we’re glad that, in the end, your scooter arrived on time and met your expectations.
Your kind words mean a lot to us, and we’re very happy to know you’re enjoying your KuKirin G2. We’ll continue working hard to ensure every customer feels the same confidence and satisfaction.
If you ever need assistance in the future, please don’t hesitate to reach out — we’ll always be here to help.
Warm regards,
KuKirin Support Team
very good
Very helpful,
I had a problem with the controller. they sent me a new one and a display with a newer version.
I changed them and everything works fine.
12 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for sharing your kind feedback with us. We’re truly glad to hear that the replacement controller and upgraded display solved the issue and that everything is now working fine.
It means a lot to know that our support could be helpful to you. Your satisfaction is always our top priority, and feedback like yours motivates our team to keep improving and providing the best service possible.
If you ever have more questions, ideas, or need further assistance in the future, please don’t hesitate to reach out — we’ll be more than happy to help.
Warm regards,
KuKirin Support Team
Very helpful.
22 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for taking the time to share your experience with us. We’re delighted to know you found our team very helpful — your words truly encourage us to keep doing our best.
We’d love to continue supporting you whenever you need, so please don’t hesitate to reach out if you have any questions or suggestions in the future.
Warm regards,
KuKirin Support Team
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for your kind words!
We’re truly happy to know that you found our service very good and professional. Your feedback motivates our team to keep improving and supporting you with the same care.
Wishing you wonderful rides ahead!
Warm regards,
KuKirin Support Team
Fast replay,send details of motor and…
Fast replay,send details of motor and factory send me new one
19 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for your kind feedback! We truly appreciate your recognition of our fast response and support. It’s great to hear that you received the motor details and a replacement was sent to you smoothly.
Your satisfaction means a lot to us, and we’ll continue to do our best to provide you with reliable service and support.
Warm regards,
KUKIRIN Support Team
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for your kind words and recognition! We are truly honored to receive your positive feedback. Your trust and support motivate us to keep providing the best products and services.
We look forward to serving you again in the future.
Warm regards,
KUKIRIN Support Team
Quick shipping and support
Quick shipping - and support immediatley when it was discovered that scooter had a bended brake disc.
18 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for sharing your experience with us! We’re very glad to hear that your order arrived quickly and that our support team could assist you immediately when the brake disc issue was discovered.
Your understanding and recognition mean a lot to us. Please don’t hesitate to reach out anytime if you need further assistance—we’re always here to help.
Warm regards,
KUKIRIN Support Team
2025 best scooter 👍🏻
I have had many different electric scooters, such as Segway, Xiaomi etc., but they cost way too much compared to their capabilities, I have to say after my first ride on my g2 2025, it is officially the best scooter I have ridden, it drove me into the woods at over 45 kmh!! Respect to kukirin, for selling a product that people can afford, not to mention the quality, I have nothing but praise for you 🙂👍🏻
16 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
On behalf of the entire Kukirin team, we sincerely thank you for sharing such a heartfelt review of your G2 2025.
It means so much to us to hear that, after experiencing other well-known scooter brands, you find our product to be the one that truly stands out. At Kukirin, we strive to create scooters that balance quality, innovation, and affordability, so that more riders can enjoy reliable and enjoyable journeys without compromise.
Your words of encouragement are the best recognition we could hope for, and they inspire us to keep improving and delivering products that bring real value to our customers.
We are truly grateful for your trust and support, and we wish you many more exciting and safe rides ahead!
Warm regards,
Kukirin Support Team
Trash
Trash. My son bought s1 max six weeks ago, the front wheel broke after a week, and they don’t have any reserve parts. As said, pure trash
14 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear you’ve encountered any inconvenience.
To help us assist you promptly, could you please provide your order number? This will allow us to review the matter in detail and work on a resolution as quickly as possible.
We also kindly ask you to confirm whether your order was placed through our official website: https://www.kukirin-scooter.com/. Please note that we can only offer support and services for purchases made directly via this platform.
If your order was not placed through our official site, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to your reply.
Warm regards,
KUKIRIN Support Team
Don’t order!
Don’t order!! I got electric scooter that wouldn’t charge they told me to send them a video after I did they just blocked me. They blocked me 20 days ago. And don’t ask me to delete my comment because yes I ordered from this site. My order is #15075
11 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for sharing your feedback. We are truly sorry to hear about your unpleasant experience and fully understand your concerns.
After carefully checking the order number you provided, we found that it does not match any orders placed on our official platform: https://www.kukirin-scooter.com/. We kindly suggest that you contact the platform where you originally purchased the product, as they will be best positioned to assist you.
Please kindly note that we can only provide service and support for orders placed directly through our official website.
We sincerely hope for your understanding in this matter and, if possible, kindly invite you to consider removing your review regarding our platform.
Thank you again for your time and understanding. Should you have any further questions, we are happy to assist.
Best regards,
KuKirin Support Team
Very nice experience!
11 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for sharing your kind words.
We’re truly delighted to know that you enjoyed your experience with us.
Your satisfaction means the world to our team, and it inspires us to keep delivering the best service and products possible.
We look forward to accompanying you on many more enjoyable rides ahead!
Warm regards,
KUKIRIN Support Team
BEST TECH SUPPORT EVERRRR
8 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for your recognition and perfect rating. We’re truly delighted to have been able to help you resolve the technical issue.
Your satisfaction is our greatest motivation. After-sales service has always been a key focus for us, and we remain committed to providing our customers with reliable and trustworthy support at all times.
We sincerely appreciate your trust in Kukirin and look forward to continuing to serve you in the future.
Warm regards,
Kukirin Support Team
Order not received
Hey, why you don't answer my emails ??
My order number is KUKIRIN14255
When you will send it ?? I am reading many bad reviews about this website. I am starting to be worried if I will receive it!
After I paid and I waited some days to deliver, they reply it's not in stock and that they don't have an estimate time to deliver. This is incredible!!!! I want a refund, if not I will file a complaint to the bank for a charge back!!!
5 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for contacting the KUKIRIN team.
We’re truly sorry to hear about your experience and completely understand your concerns and frustration. Please allow us to sincerely apologize for any inconvenience caused.
We want to assure you that all orders placed through our official platform are handled with care and processed in order. While there may occasionally be unexpected issues that cause delays or complications, our team is always committed to stepping in and resolving them as quickly as possible.
Regarding your comments about communication, we kindly ask you to double-check your email inbox, including spam/junk folders, as we always aim to respond promptly to our customers and never leave a request unanswered.
We truly appreciate your feedback — it helps us improve — and we thank you for your understanding and trust. Should you need further assistance, we remain at your service.
Best regards,
KUKIRIN Team
long wait
hello i wanted to know the state of my order KEUO0052889 it’s a kukirin g2 i payd it a week ago and it isn’t shipped yet. They are not answering maybe the g2 it’s out of stock but they need to answer and don’t say that this code is not from your website because i ordered it from kukirin-scooter..Thank you i will wait
3 August 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for contacting us and for providing the information.
The order number you provided does not belong to our official website: https://www.kukirin-scooter.com. Could you please kindly double-check and provide the correct or complete order number?
If your order was not placed through our official platform, we sincerely ask you to remove the review, as we are only responsible for orders made on our website.
Thank you for your understanding and cooperation.
Best regards,
KuKirin Support Team
Do not buy!
I hope that this review will save someone.
I got G3 scooter, accelerator didn't work properly, software was malfunctioning. It would go to cruise mode on its own, it wouldn't start... after exchanging so many e-mails i managed to get some stuff fixed and received spare parts. I drove the scooter 3 times on damp ground after the rain, metal parts are rusting, and I am talking about 3 month old scooter. Waste of money and resources. BTW they will delete bad reviews wherever possible. Order was made using official website although I don't see the difference if I walk in a store and buy it.
25 June 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
To assist you further, could you please provide your order number? This will enable us to investigate the matter thoroughly and offer a resolution as soon as possible.
In addition, we kindly ask that you confirm whether your order was placed through our official website at https://www.kukirin-scooter.com/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
KUKIRIN Support Team
It is the WORST costumer service I've…
It is the WORST costumer service I've ever experienced. No telephone to call, no tracking number, no confirmation of the order. Even when I search for the status in the official website with the order that the gave, it says that doesn't exist. And it is the official website! This sounds like scamming. And reading the references I can be more than sure.
I DO NOT RECOMMEND THESE PRODUCTS.
They should be banned.
I'm gonna have to activate my legal insurance, I also recommend you to do the same.
29 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for reaching out to the Kukirin team. We’re truly sorry to hear about your unpleasant experience.
To better assist you, could you please provide your order number and confirm whether the purchase was made through our official website: https://www.kukirin-scooter.com/?
Please note that we are one of the officially authorized platforms under Kukirin.
If your order was not placed through our platform, we kindly ask — in the spirit of commercial fairness — that you consider removing your review.
That being said, we want to sincerely clarify that our team has always been committed to handling every customer’s order with care and responsibility. If your order was placed with us, we would be more than happy to help resolve the issue.
Thank you for your understanding.
Warm regards,
KuKirin Support Team
I am really disappointed about support
I am really disappointed with the Support. My son had an accident and we Need headlight and holder and other Parts for Model g2 pro 2025!
Theo always send link to online Store. But These Parts are not available.
I give up Sending emails to Support because the do not understand and cannot help!
I dont know if we will find another way 😳😓
One week is already over and about 10 emails. But no Solution
28.07.2025
Reply
I told Support several times that I have bought with a local Store. But I want to make an order so that my son can ride again his Scooter.
If it is not possible to order spare Parts when I dont have an order number with you than you should tell me on first contact!!!
After One week I was told that I can Order headlight for Model 2024 because it will fit on Model 2025!
If this is true and the order and shipping will be fast I will of course change my Review!
26 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for reaching out to the Kukirin team. We’re truly sorry to hear about your frustrated experience.
To better assist you, could you please provide your order number and confirm whether the purchase was made through our official website:www.kukirin-scooter.com?
Please note that we are one of the officially authorized platforms under Kukirin.
If your order was not placed through our platform, we kindly ask — in the spirit of commercial fairness — that you consider removing your review.
That being said, we want to sincerely clarify that our team has always been committed to handling every customer’s order with care and responsibility. If your order was placed with us, we would be more than happy to help resolve the issue.
Thank you for your understanding.
Warm regards,
Kukirin Support Team
Customer support not the best, and long wait to ship
Updated review: My original rating was 1 star but a few things have changed, after 2 weeks of waiting, it finally shipped and it's delivery 2 days after its shipped... which I'm super surprised about! Even though the zero response and long shipping time sucks, I'm glad I'm finally getting it. I bought a 24 month warranty but I feel like its a waste since I'm completely unable to get in contact with anyone in the case that I do need to utilize that warranty, Other than the customer support issues, 8/10 when it comes to everything else
22 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for your thoughtful and sincere review. We're truly glad to hear that you received your package and appreciate your positive update.
We sincerely apologize for your dissatisfaction regarding difficulties in reaching our customer service. However, we couldn’t locate your order in our system, which makes it difficult to verify whether there was prior communication between us. If your order was indeed placed through our official website — https://www.kukirin-scooter.com — please note that we always aim to respond in a timely manner.
That said, we’re genuinely happy that you decided to revise your review to a more positive one. If you have any further questions or concerns, please don’t hesitate to reach out to us by email with your order number.
Thank you again for your support and understanding.
Warm regards,
Kukirin Support Team
G2 order
Am comandat un G2, livrarea a durat aproximativ 2 săptămâni. M-am speriat inițial, am dat câteva mesaje, dar după 2 săptămâni a fost livrata cu Cargus.
Siteul este ok, dar probabil au multe comenzi si livrează mai greu. Produsul a venit din Polonia in România.
Mulțumesc echipei.
---
I ordered a G2, and the delivery took approximately 2 weeks. At first, I was worried and sent a few messages, but after 2 weeks it was delivered via Cargus.
The website is fine, but they probably have many orders and deliver a bit slower. The product came from Poland to Romania.
Thank you to the team!
1 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you so much for your kind and honest feedback!
We truly appreciate your patience and understanding throughout the delivery process. We're glad to hear that your G2 scooter arrived safely and that you're satisfied with the product. Your comments about our website and logistics are very helpful, and we’ll continue working hard to improve our service speed and overall experience.
Thank you once again for choosing Kukirin. We wish you many enjoyable rides ahead!
Best regards,
Kukirin Team
I placed an order over two weeks ago…
I placed an order over two weeks ago and still haven’t received any shipping confirmation. I've contacted customer service, but they haven’t replied. After reading several negative reviews, I’m genuinely concerned this is a scam or at best, a very unreliable seller.
If I don’t receive a proper update or tracking information soon, I will cancel the order and request a chargeback through my credit card provider.
Would not recommend this site to anyone._
Order number KUKIRIN13570
YES I ORDERED THROUGH YOUR WEBSITE, customer service does not answer mail og chat.
17 July 2025
Unprompted review
Reply from kukirin-scooter.com
Dear Customer,
Thank you very much for sharing your feedback. We’re truly sorry to hear about your unpleasant experience and fully understand your concerns.
We appreciate the information you’ve provided and will look into your case as soon as possible. Please keep an eye on your email for further updates.
Thank you again for your time and understanding. If you have any further questions, please don’t hesitate to reach out — we’re always here to help.
Best regards,
KuKirin Customer Support Team
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