Great service and excellent product…
Great service and excellent product quality, never had a bad experience with Kula.
15 April 2026
Unprompted review
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Company details
Written by the company
Specialist in tactical and military equipment, tactical clothing and camouflage of all kinds.
Contact info
United States
- contact@kula-tactical.com
- kula-tactical.com
3.2
Average
6 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Shockingly Bad
The left strap of the back pack completely detached 2 days into a 4 day hike carrying 10kg of weight. This was my very first time using the back pack.
The customer service team told me I only had 7 days from purchase to make any returns. So no warranty and no customer service, even if it breaks. Mental.
4 April 2026
Unprompted review
KULA Responded
I ordered a backpack cooler combo. It wasn't inexpensive. They were upfront about long shipping times so Im ok with that. But the zippers on the backpack are not very durable and the one that holds the cooler to the backpack was broken right from the start. Kula offered to send another one and let me keep the original. However I dont need two sub standard backpack coolers.
I requested a full refund in three different emails.
They won't respond. I filled a Dispute with my CC company. Hopefully I'll eventually get a refund.
I would have used them again if I had gotten a refund but not now. Very poor customer service and the one broken product I received was far overpriced for the quality.
Followup on 03-25-26
Kula finally responded to me and had already sent a replacement item and it was in the USA.
It delivered today and at this moment it seems to be holding up well. The zipper I had trouble with was sewn in much straighter and seems to be joining correctly for now. Even though I requested a refund I'll give Kula some credit for replacing it in a timely manner and getting back in touch with me.
Bumping them up to 3 stars.
Terry
11 March 2026
Unprompted review
Disappointing
the 2 times i ordered from kula tactical, were bad, they dont allow me to write on their website so i'll do it here, the top and bottom clothes sizes are wrong and everything comes from china and its overpriced you can get the same thing from aliexpress.
9 February 2025
Unprompted review
Great quality and fast shipping
20 November 2025
Unprompted review
BEWARE. CHARGES in US$ if outside the US.
This company advertises in $ (US in reality) and 2week delivery times but they did eventually deliver.
31 July 2025
Unprompted review
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