KUMA Stationery & Crafts Reviews 60

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

My order was cancelled without much reason as to why. I had previously ordered from Kuma before so for this to have happened was baffling.

Rated 5 out of 5 stars

So this was my first time buying something from kuma stationary and crafts it was actually great. At first my items came separately and I thought they forgot the other item, it ended up coming later... See more

Rated 1 out of 5 stars

If you don't deliver to India then in the first place you should have not made the transaction. You later cancelled my order & the refund money i got back was lesser than I should have got (bcz the ba... See more

Rated 5 out of 5 stars

This is the best website for stationary, all the items are so cute! And they have fantastic customer service! One of my orders did not arrive due to error in my address. Kuma did not only reship the o... See more

Company replied

Company details

  1. Stationery Shop
  2. Stationery shop

Written by the company

A small husband and wife business (with 3 cats!) sharing their love for everything cute and stationery! From Notebooks, pencil cases, washi tape, bags and more.


Contact info

3.5

Average

TrustScore 3.5 out of 5

60 reviews

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Rated 5 out of 5 stars

As always great products and great service

Not the first time I ordered from them but it is the first time I had a small issue with the delivery! But when I reached out they handled it so well and my package was resent ASAP and arrived quickly! They were kind, professional and efficient! And of course, as with all my orders, the products were perfection and wonderful!

16 March 2024
Rated 5 out of 5 stars

Great journaling products

I bought several journaling products from Kuma. They shipped quickly. Several items shipped separately so I got each as quickly as possible. The product quality is good. I have been using the journal and stickers all month and plan to use them all this year.

10 February 2024
Rated 4 out of 5 stars

Overpriced

Was hoping the quality would be better than a LEUCHTTURM1917 given the price of the Journal. It is kind of overpriced.

14 January 2024
Rated 4 out of 5 stars

good product

good product
Great customer service.
But... My stuff was sent in two parts, and the first went great, but the second took MUCH longer to arrive. It also got lost in tracking, and I was nervous that it would arrive at all. But it did, and costumer service was nice to answer all my questions, and assure me I would be compensated if it went wrong.

10 January 2024
Rated 5 out of 5 stars

Customer service

the customer service is one of the best, I had some problems with one of the packages, I emailed them and they responded within a day!

15 November 2023
Rated 5 out of 5 stars

So this was my first time buying…

So this was my first time buying something from kuma stationary and crafts it was actually great. At first my items came separately and I thought they forgot the other item, it ended up coming later they separated my purchase on separate packages which it wasnt bad at all. It got me nervous at first but everything came safe and sound right before christmas since I bought them going to christmas. Ready to be wrapped and put under the tree.

27 November 2023
Rated 5 out of 5 stars

Great selection of stationary

Ordered holiday cards and washi tape from KUMA and they look gorgeous! It is a great value for the price and quality of stationary, and I look forward to ordering more in the future!

19 November 2023
Rated 5 out of 5 stars

Beautiful Bulletjournals and Packaging

The bulletjournals they provide are so beautiful and so well designed! They also show how much they care about their products and customer satisfaction from the way everything was packaged and delivered. I would 100% recommend these bujos to anyone!

9 November 2023
Rated 3 out of 5 stars

Refund because of shipping trouble

I love all your products. But the last 2 times I ordered I got a total refund a few days later and my order was cancelled. The first time I got the explanation that the order couldn't be delivered to my country (even though it says shipping worldwide on the website) and the second time I didn't even get an explanation for the refund. Please fix this, I want to order with you again :(

23 October 2023

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