I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigge... See more
Company replied
Unpacked the Moment sliders and put them on. Was expecting rigidity, forced remodeling of the feet. What I got instead was gentle but controlled cushioning of my painful heel. Walked around with more... See more
Company replied
She had great communication and skills. I could understand everything she was saying. She set up a return for me and made it a breeze! Whereas in a previous phone call with a different rep she made me... See more
Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
808 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I couldn't be happier with the customer service
The fast response and customer service support.
6 May 2026
Unprompted review
Reply from KURU Footwear
We’re thrilled to hear our fast response and customer service support stood out to you! We know when your feet are asking for help, waiting around is no fun, so our team always aims to be quick, helpful, and ready to jump in. Thanks so much for taking the time to share your experience!
They made it so easy to make an…
They made it so easy to make an exchange, great customer service!
6 May 2026
Unprompted review
Reply from KURU Footwear
We’re so happy to hear the exchange process was a smooth step in the right direction! We know finding the perfect fit can sometimes take a couple tries, so we’re always glad to help make it easy peasy. Thanks for the kind words about our customer service team. We’ll be sure to pass the love along!
Reply from KURU Footwear
Short, sweet, and music to our soles. Thanks so much for the kind words. We’re always happy to put our best foot forward for our customers, and we’re thrilled you had a great experience with our team.
I’m a longtime customer
I’m a longtime customer. Was unable to reset password and customer see sent the link.
7 May 2026
Unprompted review
Reply from KURU Footwear
We love hearing from longtime customers, even when technology decides to untie the laces a little. I’m glad our customer service team was able to get you linked back up and ready to step back into your account without too much hassle.
Thanks for sticking with us over the years. We appreciate you more than you know.
I had an issue with the lair I received…
I had an issue with the lair I received and I was thrilled there was a call in option, rather than just an email and chat. I’m old school and believe this level of customer service is far superior to the impersonal approach many companies have using emails. No long wait times and my issues were resolved in under 5 minutes! I greatly appreciative for that
5 May 2026
Unprompted review
Reply from KURU Footwear
Now that is the kind of customer service story we love to hear. We’re so glad our team was able to get your issue tied up nice and neatly in under 5 minutes, with no marathon hold music required.
We totally get the “old school” love for being able to actually call and talk to a real human. Sometimes you just need a quick conversation instead of a 47-email saga. We’re thrilled the team could deliver the kind of personal support that made you feel taken care of.
Thanks so much for the kind words and for giving us the chance to help.
Von - Customer Service
Von, who promptly and professionally responded to an email inquiry of mine. He went the extra mile to ensure I was put on a "notify list" re a pair of KURU shoes I wanted to purchase, but not in stock.
6 May 2026
Unprompted review
Reply from KURU Footwear
Now that’s some sole-level service. We love hearing that Von laced you up with quick support and went the extra mile to make sure you’d be first in line when your dream pair struts back into stock.
We’ll be sure to pass along the shoutout. Nothing makes our GURUs happier than helping customers stay one step ahead of the shoe game.
From the moment I had a concern about a…
From the moment I had a concern about a shipment defect up to the return process every one was absolutely providing amazing customer service support
4 May 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for the kind words. While we’re sorry there was an issue with the shipment, we’re really glad our team was able to provide the support and care you deserved throughout the process. We’ll be sure to share your feedback with the team, as they’ll truly appreciate hearing this.
appreciated fast delivery
appreciated fast delivery; looks like good construction shoe. Disappointed no wider widths - this is the narrowest medium shoe I have ever put on and I have worn narrow shoes all my life, but still your medium pinched my toes. Good looking shoe. Customer service person courteous and friendly in explaining return process.
5 May 2026
Unprompted review
Reply from KURU Footwear
Thanks so much for giving us a try and for the kind words about the delivery, construction, and customer service experience. We really appreciate you taking the time to share your feedback.
I’m sorry this pair felt too narrow through the toes. We do offer wide widths in many of our styles, and some models are naturally more accommodating than others depending on foot shape and fit preferences.
Since your return is already in progress, we’d still love the chance to help you find a pair that feels much more comfortable if you decide to give KURU another try down the road. Our team can help point you toward roomier styles or wide options that may be a much better match for your feet.
A very pleasant experience
The representative was so kind and patient with me despite me being upset that I couldn’t get my QR Code. He resolved the issue calmly and I’m very happy, and he’s sending me a new pair of shoes to replace the ones that don’t fit.
6 May 2026
Unprompted review
Reply from KURU Footwear
Now that is a masterclass in turning frustration into a win.
Getting stuck on a QR code is never fun, but patience on both sides and a calm fix from the representative clearly turned things around. Smooth resolution, new pair on the way, and the original issue handled without the drama sticking around.
That is exactly how support should feel: steady, kind, and quietly heroic in the background while your feet get properly taken care of.
Reply from KURU Footwear
That is the kind of feedback that walks straight onto the highlight reel.
Top notch, the best, and delivered with zero hassle. We will happily wear that crown and keep the standard exactly where it should be.
Great experience
Great experience, highly recommended..thank you for responding on time,
3 May 2026
Unprompted review
Reply from KURU Footwear
Great experience and timely support is exactly the standard we aim for.
Quick responses, clear communication, and no waiting around wondering what comes next. That is how customer service should feel. The recommendation means a lot, and we will be right here whenever you need us again.
Theses are the best shoes
Theses are the best shoes! I’ve been through Birkenstock, merrill1 and some others. I found KURU last year. Customer service is outstanding. I have 2 pairs and when I saw sandals I was really excited. Unfortunately, they did not fit properly. Return was so easy!
4 May 2026
Unprompted review
Reply from KURU Footwear
Now that is a seasoned KURU fan in the house.
Finding a brand that actually delivers on comfort and support is no small feat, so hearing we earned a spot in your rotation is a win. And while the sandals did not quite fit the way we would have liked, an easy return keeps things smooth and stress-free.
Two pairs in, great service to back it up, and a growing collection. That is how you build a shoe lineup that really goes the distance.
Loyal Customer
I have been wearing Kuru shoes for the past 6 years. I have dealt with Plantar Fasciitis and the relief was almost instantaneous. Why wear anything else?
1 May 2026
Unprompted review
Reply from KURU Footwear
Six years and still going strong? That is the kind of long-term relationship we are here for.
Plantar fasciitis can be a real pain in the heel, so hearing you felt relief that quickly is exactly what we aim for. Consistent support, happy feet, and no need to shop around wondering if something else might measure up.
At this point, it sounds like you and your Kurus are in it for the long haul, and honestly, we would not have it any other way.
Best customer service!
This company ships your shoes right away, a few times I’ve gotten the wrong size and just send them back and get a new pair in the right size within a week or less.
Lots of choices to choose from.
When I call they explain everything to me and tell me about my points, you get points on top of buying your shoes and you get money off of shoes.
This is a great company with good arch support and long wearing shoes.
5 May 2026
Unprompted review
Reply from KURU Footwear
Now that is a full-service glow-up. Fast shipping, easy swaps, and a rewards system that actually rewards you. We love a company that moves at your speed.
Getting the wrong size happens, but we like to think we’ve turned it into a quick outfit change rather than a hassle. And yes, those points add up nicely. A little bonus every time you treat your feet is kind of our thing.
We are always happy to walk you through the details, from sizing to rewards, so nothing feels confusing or missed. Supportive shoes that go the distance and a team that keeps you in the loop. That is how we like to do things.
Easy shoe exchange
Good call back Customer Service &’resolved my exchange issue.
4 May 2026
Unprompted review
Reply from KURU Footwear
Now that is what we love to hear. A little plot twist, a quick save, and boom, exchange drama officially resolved.
We are always here to keep things running smoothly behind the scenes, so you can stay focused on looking cute and staying comfy. If anything tries to act up again, you know exactly who to call.
Reply from KURU Footwear
We really appreciate you taking the time to share this.
It is great to hear that your questions were answered clearly and that you felt supported and informed throughout the process. Helping customers get the right fit and feel confident in their choice is exactly what we aim for.
If anything else comes up, we are always here and happy to help.
My husband and I have had several pairs…
My husband and I have had several pairs of KURU’s. They are amazing. The only shoe we have found that can be worn all day. Always our first choice!
3 May 2026
Unprompted review
Reply from KURU Footwear
This is wonderful to hear, thank you for sharing it.
Knowing that KURU has become your and your husband’s first choice, especially for all-day wear, means a lot to us. Comfort you can rely on from morning to night is exactly what we design for, so it is great to hear that is matching your real-life experience.
We are grateful to have you both as part of the KURU community.
Sent a text requesting a size change…
Sent a text requesting a size change after hours 11:45 PM. Surprised at such a quick return to my questions. Very pleasant to work with answered my questions. Got my return going very pleased.
2 May 2026
Unprompted review
Reply from KURU Footwear
We are so glad we could get back to you quickly, even after hours, and help get your size change and return started without delay.
Footwear decisions do not always happen on a 9 to 5 schedule, so we try to make sure support is there when you need it most. It is great to hear your questions were answered clearly and the process felt smooth and pleasant from start to finish.
If you need anything else as you move through your exchange or try your new size, we are always here and happy to help.
I asked the Kuru AI about inventory
I asked the Kuru AI about inventory. The answer was relevant but the alternative recommendation was for a slip on sneaker not a sandal.
2 May 2026
Unprompted review
Reply from KURU Footwear
Thank you for the feedback, we appreciate you sharing this.
We do have an automated response system that goes out for certain email and chat interactions, but I was not able to locate any interaction at all associated with your name in our system. Could you clarify whether you were using our website Shoe Finder, our AI tool when you received that recommendation?
While our Shoe Finder can be helpful for general guidance, it is still a tool and cannot fully replicate human insight when it comes to fit, feel, and specific product needs like sandals versus sneakers. That is exactly where our KURU GURUs come in.
Our human KURU GURUs would be very happy to personally help you find the right sandal options and make sure you get recommendations tailored specifically to what you are looking for. Please feel free to reach out to us at gurus@kurufootwear.com
, and we will be glad to help you further.
It was very easy to contact the Kuru…
It was very easy to contact the Kuru team to start the exchange process.
28 April 2026
Unprompted review
Reply from KURU Footwear
We love a smooth step in the right direction. Thank you for sharing your experience.
Making the exchange process easy and stress free is always the goal, so it is great to hear our team helped get things moving without a hassle.
If you need anything else along the way, we are here and happy to help.
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