Kustom Gifts Reviews 167

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

DO NOT ORDER ANYTHING FROM THIS COMPANY This customer has zero customer service. I ordered a humidor for a gift two weeks prior to the date. Plenty of time. 8 days later they emailed me ab... See more

Rated 4 out of 5 stars

Everything took a bit longer than anticipated, I imagine because they are in such high demand. I didn't receive my cartoon on canvas till about a month after ordering, however the comic itself was per... See more

Rated 1 out of 5 stars

The artwork finally turned out great after requesting the same change three times. This change was in the original description and in photos. It’s also been three weeks since I approved the artwork an... See more

Rated 2 out of 5 stars

Order #5223 which was a digital print on canvas still has not arrived despite being ordered roughly a month ago (May 2023). I understand I was late on an email by a few days to confirm but I have resp... See more

Company details

  1. Gift shop
  2. Art Studio
  3. Interior designer

Written by the company

Looking for a personalized and fun gift? You are in the right place! Turn your photo into a custom-painted, handmade digital portrait in the style you love. Just choose your preferred cartoon option and get drawn in 3 days with unlimited reviews. You may order the digital file only for printing at your location, or a printed and framed art piece customized for you.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

167 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Super quick turn around

Super quick turn around, accurate representation and exactly what I wanted! Bought this for my partner for Christmas and he loved it. We both thought it was super cool

21 December 2022
Rated 4 out of 5 stars

Best gift ever!!

This was one of the best purchases I've ever made! I bought this as a Christmas present to my husband and he loved it. They communicated with me the entire time and were quick to answer all my questions. They even included my husband's tattoos! Would 100% definitely purchase from them again!

14 December 2022
Rated 5 out of 5 stars

Rick and Morty personalized gift

My experience with the Kustom Gifts' team was amazing! I wanted to give a special gift for my boyfriend in our 4th year anniversary and they totally nailed it! I asked for a personalized motorbike (my boyfriend's bike) and they add so much detail, it turned out just like the one in real life, he loved that. I also asked for several details and changes and the communication was always so nice and helping. I would definitely recommend if you want to surprise someone with their favorite cartoon show. Thank you guys from Kustom Gifts it was one of my favorite gifts ever!

22 September 2022
Rated 1 out of 5 stars

Don’t order frames/canvas from them

Ordered art work. Came back quick. Wanted to order the acrylic frame and Lauren responded so quickly and sent me a link saying to order quick before they run out. To get it in time for my anniversary gift, I did. Now looking for updates, I feel I have been ghosted and lost out on $139. I have not received an estimated date of delivery. I have not received a response when looking for an update. It’s been over 3 weeks and I don’t even know if i’ll ever get the acrylic frame.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Looks great!

Looked at the picture, it looks great! Super satisfied just needs a little tweak. Great customer service they emailed me to make sure I got their previous email <3 I’m very pleased with the product.

25 June 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful Product & Great Customer Service

I ordered a custom drawing of my parents for their 40th wedding anniversary. Kustom Gifts' artists did an amazing job and truly captured my parents' personalities in the drawing. The quality of the drawing was fantastic, and it printed beautifully. Kustom Gifts gladly made a few, small edits/additions (e.g., added flowers). The process was super easy, and Kustom Gifts was great to work with. I highly recommend their work! You will not be disappointed!

13 June 2022
Rated 4 out of 5 stars

Great art but slow shipping

Getting the artwork made was a great experience. Fast and they made sure to put all the details I wanted in. Only took one revision. Only reason I didn’t leave a perfect score was because of the delay to get the printed artwork sent out. It’s been a week and half since I ordered the print, and it hasn’t shipped, so they need to speed up that process.

6 May 2022
Rated 5 out of 5 stars

I am so pleased with my canvas print

I am so pleased with my canvas print! It was a Valentine's surprise for my sweetie, and he thought it was cute and clever. The only thing that could have made it better for him was if there was a Simpson's set. He was a Simpson's freak growing up.
Thanks for working with me! I love it!

7 March 2022
Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted, affordable and delivered super fast! It looks great and was delivered in a virtual file 300dpi so printing was easy!

7 March 2022

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