Kuyichi Pure Denim Reviews 46

TrustScore 4 out of 5

4.1

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Company details

  1. Clothing Shop
  2. Jeans shop
  3. Men's clothes shop
  4. Streetwear store
  5. Ladies' clothes shop

Written by the company

Kuyichi maakt eerlijke denim en tijdloze essentials van biologisch en gerecycled katoen. Geen trends, maar duurzame kleding die goed voelt, lang meegaat en met respect voor mens en planeet wordt gemaakt. Ontdek bewuste mode die wél verschil maakt.


Contact info

4.1

Great

TrustScore 4 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Love this brand!

Very nice vision on clothing. Good quality clothes, I love my new jeans! The service is perfect! They are really thinking along, thanks!

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Item never shipped. No response from support

I ordered an item on februar 6th. Later the same day the item was "shipped" and the payment charged. FedEx has never seen the package and customer support is unresponsive. I haven't heard anything for 2 weeks despite several attempts to contact them.

6 February 2026
Unprompted review
Rated 3 out of 5 stars

Ditch the plastic

The clothing is great, but I was disappointed it arrived in an unneccesary single use plastic bag. There's no need for this and plenty of other companies are showing how. I would've expected better from a company with such a focus on sustainability.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

High quality clothes that fit

High quality clothes that fit the description, I feel and understand why the focus on denim, they really understand it.
It is also the best fit by far from all the organic clothes companies. Often I have the issue that pants look to trendy (e.g. baggy) to fit my fairly normal style. Not the case here, if it looks fine online, it really resembles what you'll get.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Honest contact and return process

Lucy loose is a nice fit and I want to support the choice of the brand to act as a real sustainable pioneer in the fast fashion world.
I got a quick and useful feedback by e-mail on my question concerning the size. Unless good advice I didn't choose the best fitted size for me so I had to return. I have to admit it is not the quickest return process to exchange for another size but it is honest and it went well so no complaints on that.

11 December 2025
Unprompted review
Rated 4 out of 5 stars

I love this Jeans

I love this Jeans! The only thing I would improve is the size - I am very small and even length 30 is too long. I would be very happy, if this jeans would be on offer in length 28 ;-) but I will keep it anyway!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

The best jeans I own

Great jeans, perfect fit, soft and comfortable. I ordered twice from here and I'm super happy. Delivery to Germany was extremely fast. Check their return policy before purchasing - they're responsible and fair so obviously you pay a few euros of shipping cost if you return.
100% recommended!

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Disastrous returns policy

I want to send trousers back because they do not fit. Now the odysee starts. One need to give you credit card information to buy a 6 € sticker for shipping costs. I can not use the offered "ideal", which is probably a system that works only for dutch people. When I ordered, I payed with paypal, that was no problem. But now you want my details. Cmon.

I do not have a problem at all paying the return myself. But this is just bad and leaves a bad taste as other people already wrote.

Additionally, every jeans ordered was single packed in plastic. Really - aren´t you pretendig to be sustainable?

23 March 2025
Unprompted review
Kuyichi Pure Denim logo

Reply from Kuyichi Pure Denim

Hi Stevo,
Thanks for your review and feedback.
We're currently reworking our return policy to better suit the German market.
Unfortunately, as the return portal is not ours, we're not able select the payment methods. However, we're now working on including the return labels in the original shipments, after which the return shipping costs will be deducted from the refund. I hope if there's a next time you order with us we'll be able to offer this. As for the individually packed items; we used to not have our products packaged individually, however this caused for many dusty and dirty clothes, which is impossible to prevent in the big warehouse we work with, which is why we decided to package them to prevent having dirty and dusty clothes which are not sellable.
I hope this explains things a bit, if not or if there's something else I can help you with, please let us know via email at webshop@kuyichi.com
Best,
Thomas

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