Well, first is I never give 5 stars. I leave some space for improvement. Aweral service good, quality of vehicle matches description. Staff greets by the entrance. Well, 👍, will use your service agai... See more
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The team in showroom are exceptional They were so kind and helpful. Specially one lady called sara, she fellow up with us till we finalize the deal. While the employees of call center didn't show... See more
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Hej, the whole procedure regarding the communication was excellent. The car was properly described and the handing over was very smooth. But since I had to transfer the money from another EU countr... See more
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Its very easy to buy Car. I am not from Sweden & this is my first car, few things everyone should know is you should have Bank ID, that helps alot. You should have last name - that is important f... See more
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Kvdbil är Sveriges största digitala aktör med begagnade bilar, i över 30 år har vi hjälpt människor och företag att köpa och sälja bilar. Vi ger dig möjlighet att cruisa mer och krångla mindre. Välkommen till Kvdbil - din digitala bilaffär
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4.2
Great
13k reviews
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Effortless Car Selling Experience with KVDBIL!
I had the best and smoothest car-selling experience with KVDBIL. They handled everything seamlessly, picking up my car and transferring the payment within just three days. Highly recommended!
It was fixed price selleing and received exactly what they offered before checking the car.
8 November 2024
Reply from Kvdbil
Hi Saman!
Thank you for your kind words! We're happy to hear that you found the process straightforward and efficient. It’s wonderful to know that you were satisfied with both the fixed price and the quick turnaround. We appreciate you recommending us and look forward to helping you again in the future!
Best regards,
Richard
Kvdbil
Broken transmission
I very unhappy about car the transmission (gearbox) is broken and KVD didn't invoice me about that.
31 October 2024
Reply from Kvdbil
Hi Glebs!
We are very sorry to hear that the car hasn’t met your expectations. We can see that you currently have an active claim case. If you need to speak with the claims department by phone, please feel free to call at +46 10 167 3002 between 9 am and 12 pm on weekdays. Hopefully, you’ll be able to find a good solution to the issue together.
Best regards,
Richard
Kvdbil
Reply from Kvdbil
Hej Radoslaw!
Tack för att du valde oss för ditt bilköp! Vi är glada att du uppskattade upplevelsen och att allt fungerade bra.
Med vänliga hälsningar,
Richard
Kvdbil
The car was like it was told and your…
The car was like it was told and your personel helped me to pick it up to Finland.
1 November 2024
Reply from Kvdbil
Hi Risto!
Thank you for your review! It’s fantastic to hear that the car met your expectations and that we could help with the transport arrangements to Finland. We appreciate your business!
Best regards,
Richard
Kvdbil
How easy was the whole process.
22 October 2024
Reply from Kvdbil
Hi Tomasz!
We’re so glad to hear everything went well – thank you for your kind words!
Best regards,
Richard
Kvdbil
Reply from Kvdbil
Hi Raghavendra!
We are sorry to hear that you are dissatisfied. Our team made every effort to provide you with the best possible price, even going beyond our initial offer to help you manage the financial situation with your car loan. It is disappointing to hear that despite our efforts, you still feel let down.
Please keep in mind that the decision to accept our offer was yours, and we always respect the freedom of that choice.
Best regards,
Richard
Kvdbil
Reply from Kvdbil
Hi Radoslav!
Thank you so much for taking the time to share your experience! We’re delighted that everything went smoothly with your purchase, and we look forward to helping you again in the future. Enjoy your new car!
Best regards,
Richard
Kvdbil
Bought a car from them.After fixing the…
Bought a car from them.After fixing the car (they lied about the conditon) they would not accept to put it on sale as the car was ”imported”.
20 July 2024
Unprompted review
Reply from Kvdbil
Hi Carvis!
We’re sorry to hear about your disappointment, but as we don’t have more specific information or a reference to this case, it’s hard for us to give a full and balanced response. Please provide more details, and we’ll gladly look into it.
Best regards,
Richard
Kvdbil
The process was smooth
The process was smooth. The customer service was so calm and helping. I got the good price for my car.
8 October 2024
Reply from Kvdbil
Hi Dinesh!
Thank you so much for your feedback! We're delighted to hear that everything went well, and that you were happy with the price you received. We aim to provide a seamless experience and are glad we met your expectations.
Best regards,
Richard
Kvdbil
This is the 2nd time I use KVD and 100%…
This is the 2nd time I use KVD and 100% the last time.
I got a contract for the price we agreed and I signed it then I got confirmation that KVD signed it.
Then I got a call that the price is less and the contract is not valid even thought it was signed. The logic or may I say the lack of it, and the attitude was not what one expects.
I accepted the new offer as I had not time to tack the car back and not time to argue.
I will never recommend KVD to anyone.
1 October 2024
Reply from Kvdbil
Hi Jawad!
We appreciate you taking the time to leave your feedback and we are sorry to hear that the process did not meet your expectations. Our initial offer is based on the information provided about the car’s condition. However, if there are discrepancies found during the inspection, adjustments to the offer may be necessary. We never force anyone to sell, and you always have the option to reject the revised offer.
Best regards,
Richard
Kvdbil
Vehicle not as described in the listing
Vehicle not fully as described in the listing
26 September 2024
Reply from Kvdbil
Hi HJ!
Thank you for bringing this to our attention. We apologize for the oversight regarding the interior lighting fault. As we do not test the vehicle under dark conditions, minor issues like this can sometimes be missed, despite our best efforts to provide a thorough inspection.
However, since the vehicle most likely is still covered under its new car warranty, this issue should be taken care of by the manufacturer. We recommend reaching out to them.
We appreciate your understanding, and if there's anything else we can assist with, please don’t hesitate to contact us.
Best regards,
Richard
Kvdbil
It takes quite long time to get answer and deposition back
Very good Phone call service. Reclaimation department and return of deposit were slow to respond. Looking forward for faster service of these two department in future
1 October 2024
Unprompted review
Reply from Kvdbil
Hi Ervena!
Thank you for your feedback. We sincerely apologize for the delays you experienced with the refund and response times. While we're glad you were satisfied with our phone service, we understand that the wait for the deposit and communication from certain departments was frustrating. We are continuously working to improve these areas and will make sure to address this issue for the future. We appreciate your patience and look forward to serving you more efficiently next time.
Best regards,
Richard
Kvdbil
The process is smooth and professional
The whole process is smooth and the customer service is great and got a good price for the car.
19 September 2024
Reply from Kvdbil
Hi Satish!
Thank you for your kind words! We’re delighted to hear that you found the process smooth and our customer service helpful. It’s wonderful to know you were pleased with the price you received for your car. We appreciate your trust in us!
Best regards,
Richard
Kvdbil
Car came with faults
Car came with wrong tires despite i paid for changing them,there was cark on the left lamp on drivers side and i had to wait long time to recive financial compenstation for that.
Now i found that webasto is is releasing SMOKE into car. I was not informed about any of these faults.
2 May 2024
Reply from Kvdbil
Hi Hubert!
We regret that you are experiencing issues with the car. I can see that you have already initiated a claims process, and my colleagues will handle your case. I hope it gets resolved in the best possible way for you.
Best regards,
Richard
Kvdbil
Its very easy to buy Car.
Its very easy to buy Car.
I am not from Sweden & this is my first car, few things everyone should know is you should have Bank ID, that helps alot.
You should have last name - that is important for Bank ID + Transfer car on your name.
KVD team has been wonderful in terms of communication, explaining about car, you get what you saw their survey is detailed that makes you confident for next purchase. I never thought buying car would be that easy. Basically it got delievered to my home. :)
13 September 2024
Reply from Kvdbil
Hi Jatin!
Thank you for sharing your experience with us! We’re delighted that our team could assist you, and that the process felt straightforward and convenient. We're happy to hear everything went smoothly with your purchase and delivery.
Best regards,
Richard
Kvdbil
It’s an open auction and all the…
It’s an open auction and all the auction proceedings are easily followed online.
17 September 2024
Reply from Kvdbil
Hi Emmanuel!
We really appreciate your kind words! It's great to know that you found the auction process straightforward and accessible. Your satisfaction is important to us, and we’re happy that everything went well.
Best regards,
Richard
Kvdbil
Försäljning av personbil
Everything was super convenient, professional and smooth process from the assessment to the auction and sale. Helpful and kind staff. Thank you for finding a home for my car!
3 September 2024
Reply from Kvdbil
Hi Jude!
Thank you for your kind words! We're glad you found the process smooth and that you felt well supported by our team during the sale of your car.
Best regards,
Richard
Kvdbil
Vehicle in limb mode after 1 hour of driving.
Very disappointed. Vehicle in limb mode after 1 hour of driving. Meanwhile they wrote that the vehicle have nothing wrong, be careful.
7 September 2024
Reply from Kvdbil
Hi Malak!
We truly understand how frustrating it must be to encounter issues with your vehicle. Should you wish to speak with our claims department, feel free to give them a call at 010 167 3002 between 9 AM and 12 PM on weekdays. We hope that together, you’ll be able to find a satisfactory solution to the problem.
Best regards,
Richard
Kvdbil
It was awful when I traveled through…
It was awful when I traveled through cruise all day long to collect the car at visby and the concerned person ( frede) didn't answer my phone all the way even till today he didn't ask me what happened on that day.but thanks to the guy who was managing motorcycle shop may be a part of kvd. When he knows my situation, he cameup and help me to reduce my stress and manage to handover the car to me.
15 August 2024
Reply from Kvdbil
Hi Imran!
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your visit to collect the car. It's clear we fell short of your expectations, and we regret any frustration this may have caused. We are grateful for your recognition of the support you received at our facility at Visby. Please be assured that we are reviewing this matter to improve our service and ensure such issues are addressed promptly in the future.
Best regards,
Richard
Kvdbil
Reply from Kvdbil
Hi Anthony!
Thank you for your feedback! We’re delighted to hear that the buying experience was seamless and clear for you. Our team strives to ensure that every transaction is handled efficiently, and it’s wonderful to know that we succeeded in making the process straightforward for you.
Best regards,
Richard
Kvdbil
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