Kwikpark Reviews 371

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the service to be efficient, punctual, and well-priced, with some highlighting the ease of drop-off and pick-up procedures. Reviewers often praised the staff for being professional and friendly, and some appreciated the overall value for money. However, some people were dissatisfied with the service, citing long waiting times for car retrieval, issues with the car's condition upon return (such as being dirty or damaged), and concerns about where their vehicles were parked. Some customers also mentioned rude staff and unexpected additional costs, such as parking fees that should have been included.

What people talk about most

Service

Customers had ambiguous experiences with service. While some reviewers praised the exceptional service, quick... See more

Staff

Users describe ambiguous interactions with staff. While some customers praise staff for being professional,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers express dissatisfaction with unexpected... See more

Location

Clients share negative opinions on location, with many reporting that their vehicles were parked in... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Some reviewers praise exceptional... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They take over 1hr to bring your car when you land. Could definitely plan better and be a bit more empathetic towards arriving customers.

Rated 2 out of 5 stars

To give a fair review the service was punctual and friendly. Unfortunately on getting my car back it is covered in tree sap and bird droppings. There was also a piece of broken green glass on the rear... See more

Rated 4 out of 5 stars

We used Kwikpark at Heathrow terminal 4, I followed the instructions and called when 30 minutes away. We arrived before the driver, he called to say he was delayed and arrived 15 minutes after us. Whe... See more

Rated 4 out of 5 stars

Ive used this company many times in the past and admit the service varies from excellent and not so good but my recent experience has made me feel that I will use them again. My spare key blade accide... See more


Company details

  1. Car park

Written by the company

It's parking company .we offer meet and greet & park and ride all terminals in Heathrow Airport. Meet and greet.we meet customer on outside drop off area. Drive will take key nd drive back in to our secure compound.. All driver are fully insured to drive any car.. Park and ride:customer drive himself on our compound nd our shuttle drop you to the terminal where you flying from..


Contact info

2.8

Average

TrustScore 3 out of 5

371 reviews

5-star
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1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Absolutely shocking service my husband…

Absolutely shocking service my husband arrived at the airport following our booking which included entry and exit fees and in all fairness I had messed up and booked a day shorter which incurred a £20 charge which we were fine about. The parking attendant started demanding the fee to be paid in cash without a receipt at which point my husband said ill pay on return but I need a receipt to prove he had handed the cash over. The guy then handed him the parking ticket to pay my husband paid this without knowing they were included in the price. When my husband landed he called me to tell me what had happened so I called up the company and ended up in an argument with the owner/manager who told me to not so politely to do one and if I didn't pay the £20 charge i wouldn't have my car back i explained i would pay £12.50 minus the £7.50 that had already been paid in exit fees. When my husband arrived back he told the guy on the phone he would pay when they brought the car as there was £12.50 in charge in the centre console as it was the change from a £20 note from paying the fee. They brought the car back handed my husband the ticket and sodded off when my husband checked they had taken the money from the centre console and then made him pay the exit fee again. My car had more mileage on than what is stated from the airport to the car parking. The car was in an absolute state with mud all over it but some not bright person had obviously taken a rag to my drivers side door and now I have a lovely circle of scratchs. My husband did call the manager in regards to the issues and he called my husband a piece of s**t and put the phone down. The police have been informed I would strongly advise not using this company they are clearly taking things without owner consent then abusing you because your not happy about the service provided. I have photos videos and phone call recording

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service both when dropping the car and collecting it: only a short wait for collection, even though the baggage handlers in Heathrow managed to get our bags into the hall before we had cleared immigration (a first for everything!). Happy to recommend and use again

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Terminal 5 meet and greet Heathrow

Service was exactly as advised. The guys are pleasant and take care of your vehicle. No waiting for the car to handover, car ready when we returned. The emails contained all the information needed for a smooth handover on departure and arrival back in the UK. Highly recommend.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great value Heathrow parking

We were a bit wary, given the super low price compared to others, but turns out it was great value. Slight delay on drop off, but very quick and efficient on pick up. Small issue with payment was resolved quickly and professionally by Zubair from the team.
Would gladly recommend and use again.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service, short wait for car

Great service, everything smooth. Didn’t have to wait long (maybe 3 mins) for our car on collection. Makes parking really convenient both drop off and collection.
When booking make sure you are clear if your booking includes the entry and exit fee, as we had to find proof when arriving to avoid paying for our parking ticket.

16 March 2025
Unprompted review
Rated 1 out of 5 stars

Very unprofessional & rude

Very unprofessional & rude. Will never use them again.

8 March 2025
Unprompted review
Kwikpark logo

Reply from Kwikpark

Hi everyone
There wasn't any issue in service .
Pick nd drop was perfect
Melissa was upset why she had to pay £15 airport entry nd exit fees..
She booked through comparison site where clearly mention entry nd exit isn't included in parking price ..nd I sent her proof aswell..
But she wanted £15 refund ..
Hope everyone can understand this review..
Totally wrong but trust pilot give option to anyone share the review ..
Regards

Rated 5 out of 5 stars

Cheap

Cheap, reliable, both puck and drop were very easy and quick

8 March 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic Airport Parking Experience!

⭐️⭐️⭐️⭐️⭐️ Fantastic Airport Parking Experience!

I recently used Kwikpark for a one-week trip to Greece, and the experience was absolutely amazing. The meet and greet service was smooth and seamless. I simply dropped off my car, handed over the keys, and they did a quick inspection.

When I returned, my car was returned spotless and freshly washed — such a lovely surprise! The entire process was hassle-free, and the service was professional and efficient.

Highly recommend Kwikpark for anyone looking for stress-free airport parking. Will definitely use them again!

14 February 2025
Unprompted review

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