While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very good experience with online ordering. Quick delivery. Very good packing for factory original box of the music device. Will be back in the future.

Rated 5 out of 5 stars

Great service and store. Kytary is based in the EU which means that from people buying from Ireland you don't get extra import taxes from the UK. I've bought a Fender Jazz Bass Ultra and the experienc... See more

Company replied

Rated 5 out of 5 stars

The jamo series 8 bluetooth power speakers arrived in perfect condition and look and sound absolutely excellent. Kytari are by far the best value for money online for Jamo speakers. They even supplied... See more

Rated 5 out of 5 stars

Pretty good experience. There was something confusing about paying on the website but it worked out fine. Guitar was dispatched quickly and took a week to be delivered to Ireland. Packaging was only... See more

Company replied

Company details

  1. Musical instrument shop

Written by the company

Guitars, pianos, keyboards, percussion, audio, and more. Low prices, delivery 3-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.


Contact info

4.0

Great

TrustScore 4 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(228)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

the item i ordered did not fit …

the item i ordered did not fit despite me researching and inquiring about it

2 November 2023
Kytary logo

Reply from Kytary

We're terribly sorry about that. Please contact us at communication@kytary.ie and we will help you navigate the return process.

Rated 1 out of 5 stars

I ordered a piano 3 weeks ago and…

I ordered a piano 3 weeks ago and transferred the money same day, you sent me an email confirming the the bank transfer. Your call center said me that the piano will arrive maximum in a week. I waited patiently. When I checked the tracking link I saw that it is waiting in germany for weeks. I called your ireland call center again they said they will conta6with the delivery company and the piano will arrive in a few days. But nothing changed. I could not buy my plane tickets for midterm holiday just because of this delivery and waited until last day. But still there was no progress. Your call center stuff told me that piano will arrive on 3rd of November and I said can't be at home since I have to go abroad for the holiday,than they asked me if my neighbors can recive it. Even I am a new neighbor I asked my neighbors to recive the delivery on Friday, and they accepted. To day I again checked the tracking link and it is still in Germany as unloaded! I wasted my neighbors all day for a delivery will not certainly come!

I am really regretting my decision to buy a piano from Kytary.ie. 3 weeks for a delivery and it seems it will be a month! What a shame and wasting time.

I will tell all my friends to stay away from Kytary.ie and I will comment all online platforms about your unresponsible behavior.

18 October 2023
Kytary logo

Reply from Kytary

We are terribly sorry for the difficulties you have encountered with the delivery. Your order was processed and dispatched in a timely manner, but unfortunately we do not have any influence on how the delivery companies handle the matter.

As stated in our e-mail communication, we have urged the matter with the delivery company, and are currently awaiting any updates from them. We shall inform you asap of any changes in the delivery status.

Rated 5 out of 5 stars

Im very happy with service

Im very happy with service, everything go flavles.

16 October 2023
Kytary logo

Reply from Kytary

Hello, thank you very much for your positive review, we're happy to hear you're satisfied with your purchase! :-)

Rated 1 out of 5 stars

Never ordering from that company again

Absolute joke of a company. Stay well away! Wanted to modify my order, guy said no problem and emails me later stating my order had already been shipped! Not to mention the ridiculous shipping fee for small item that came in in a small bubble wrap envelope. Items were loose in the envelope, there was no packaging that would have asserted item’s provenance as described in the website.

20 October 2023
Kytary logo

Reply from Kytary

We would like to apologize for the inconvenience, unfortunately changing the contents of the order is not possible at every stage, especially if we take into account the time lost with e-mail communication.

As our central warehouse is located in the Czech Republic, shipping to Ireland is more costly, especially if the package is too small to qualify for free delivery.

Unfortunately I am not sure what other provenance information you were seeking, as all our packages come with a label.

Rated 5 out of 5 stars

Pretty good experience

Pretty good experience. There was something confusing about paying on the website but it worked out fine. Guitar was dispatched quickly and took a week to be delivered to Ireland. Packaging was only adequate. The guitar box was simply wrapped in bubble wrap and plastic. Nothing was damaged en route but I think an additional strong box would be better (as thoman does) the guitar was as described. Action was a bit high so I replaced the bridge with a bone one and lowered the action.

20 October 2023
Kytary logo

Reply from Kytary

Thank you for the review, we’re happy to hear you're satisfied with your purchase :-)

Rated 5 out of 5 stars

Great service and store

Great service and store. Kytary is based in the EU which means that from people buying from Ireland you don't get extra import taxes from the UK. I've bought a Fender Jazz Bass Ultra and the experience was great. The delivery partner is GLS and again amazing crowd. My arrived on mint condition as expected.

17 October 2023
Kytary logo

Reply from Kytary

Thank you for the review, we’re happy to hear you're satisfied with your purchase :-)

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, easy to order, arrived on time, items in perfect condition.

29 September 2023
Kytary logo

Reply from Kytary

We're glad you're satisfied with your purchase! :-)

Rated 4 out of 5 stars

Thank you

Thank you! The product we got is absolutely fine. We picked the quickest way of delivery which ended up to be a bit slower than we expected ;-( but finally we are pleased.

9 October 2023
Kytary logo

Reply from Kytary

Thank you for leaving a positive review despite the longer delivery time :-)

Rated 5 out of 5 stars

Best of the best but keep track of box content

Hi to all at KYTARY, I honestly have no intention on giving fake feedback to any company, but honest and true to my experience shopping with you, from my very first order with of course I was very skeptical, but from the moment I firstly decided I would like to buy my first electronic drum kit DM210, I was kept up to date every step of the way till I recieved my parcel well packaged and clearly signed, I cannot reccomend staff management and sales enough for the excellent service I recieved,
this time round I had to give a 5 star rating to you but could have easily taken away 1 star, my order Ortega Ukulele RU5-CL
I recieved my parcel and all was OK until I connected it to my DAW, and my recording track showed no metre reading, I could not figure out why this was so, but I did hear and see a black and red wire move losely inside the sound hole, I said this looks like a battery cable, but where do the battery go, loosened all the 4 strings and I see a pouch velcro shut, opened this and out pops the 9v battery connected everything up plugged back into a track on my DAW and it worked,
my reason for saying all the above is there was no users leaflet in the box from Ortega and no where I could see anyway how to set my electric Uke up, wasted a lot of time having to figure this out for myself, but but I'm leaving you KYTARY with 5 stars, it's Ortega I think the blame is on here, I'm very happy with my first Ukulele from Ortega but a little disappointed with the lack user information

19 September 2023
Kytary logo

Reply from Kytary

Thank you for leaving such a positive review! Shall you have more issues with the product, don't hesitate to reach out to our customer support, we'll help any way we can :-)

Rated 5 out of 5 stars

Excellent service

Excellent service, package arrived exactly as promised

12 September 2023
Kytary logo

Reply from Kytary

We're glad you're satisfied with your purchase! :-)

Rated 1 out of 5 stars

My item has not arrived OBJ23191713

My item has not arrived OBJ23191713
I have received no tracking information since ordering 4 or 5 weeks ago
2200 payment went out of my bank

It was delayed then told delivery on 19th September

How can you not give tracking information on such an expensive product

Please respond to my emails

Customer helpline number does not work, does not even ring, it is a dud number

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Kytary.ie

Delivery was quicker than expected. Guitar arrived well packaged. Good communication from the beginning and the tracking app helped me to time the delivery so I could be home. Excellent service all round.

20 August 2023

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look