Kytary Reviews 

Fantastic experience with this company. 100% satisfied.

This is my first order with Kytary. The ordering process was straightforward. I quickly got confirmation and invoice emails. No hassles. Good prices and good service. I'm very happy and will be back again.

Great and cost effective service

Thanks

Once again, Great Service, Best prices across Europe and fast delivery.
Thank you, and I will use the service again in the future.

Went great, arrived on time and is exactly what was ordered

Quick delivery and high quality

So I want to tell you how their claims department works.

In my previous review, I told you what a bad condition a guitar that they sent me was in. I can't add pictures here, but I added them to Google Reviews if you want to check them out.

In my previous review, they posted a message saying that they would communicate with me about solving the issue. Which is not true. I am communicating with them, or at least I am trying to. And I am going to tell you how.

So I wrote to them on the same day I received the guitar to the sales manager, Petra Pohanková, and to the claims department. I sent emails every day to both email addresses. Petra never responded back. The claims department responded three days later. Three days!!!

Since then, the average response time has been two to three days. The manager in the claims department is named Jan Pospíšil. He just does not respond if he feels like it.

The main issue is that according to their "Return of Goods - Withdrawing from Sales Contract," they can "Upon agreement with the Merchandise Returns Department, we can also pick up your item(s) at your location at our own expense (this service can be used once every 90 days)."

So for two weeks, these people—I do know how to call them—couldn't organize a pickup by a courier. I suggested that she send me a return label, so I could bring the guitar to my local postal service. That was ignored.

So the guitar was not picked up until now, and nobody knows when or if it will. And I can't send it myself since they did not provide a return label. They just ignored that request.

I'll add later how the story progresses and how it will end.

So I just repeat: stay away from the store and the people. It is not worth it.

the transaction was successful, I am very satisfied

Still waiting on any info regarding transport . Every day just shows the same date . The date I purchased the item

👍👍👍👍👍👍👍🙏🙏🙏🙏🙏🙏🙏🙏🙏

Easy site to use, good range of products, decent prices.

I ordered guitar polish from kytary.
The 'empty' parcel arrived a week later with no items in it. It was sealed with tape. I emailed kytary, with photos, to request the products be sent again or issue a refund.

They replied asking my why I accepted the parcel. The parcel wasn't a sign-for package, it was just dropped in my letterbox. Now they won't get back to me or issue a refund.
Terrible service, avoid!

Modified 16th Feb.
I received an email after the review that said they would refund the money within 2/3 working days. Hopefully all will end well.

I ordered a new digital drum kit quite apprehensively from Kytary. It had to travel with a haulage company as it was a full pallet of boxes. Unfortunately tracking showed it was sitting in Nurnberg for two weeks which meant when it was late, it was panic stations that it might be lost. Kytary's customer service were responsive but didn't seem to have any way to follow up directly with their deliver company for oversized goods. So it dragged out a few more days. Finally I got a phone call that they were on the way and would be outside in 10 minutes. I work from home, so that was ok, but if not, I would have missed it. That being said, i've now realised that everyone else is charging hundreds for a drum kit delivery, and Kytary only charge a flat rate of 59€. So tracking aside, the delivery was acceptable and the value impeccable. But do be warned that for large goods, it is really kerbside delivery from a trucking company and not a courier. So you have to be home.

Very honest about stock & shipping. Charged extra for UPS Air Freight with committed delivery date and totally honoured it.

Great quick turnsround from order to delivery. Highly recommended

Thank you to kytray got my order to day everything in 100 percent condition got it good time no delays haven't tried it yet but looking forward to it can't rate kytray enough and definitely will be buying more from them in the future thanks again

Brilliant service only took a few days for stuff to arrive