Laurent Guillaud Reviews 102

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I purchased a pair of boots from this company. Weren't suitable emailed them to let them know, they then sent me the return procedure which I followed meticulously. Stupid enough to send the boots ba... See more

Rated 2 out of 5 stars

The boots arrived and first impressions were that they were cheap. Nothing at all like advertised. There wasn’t even a shoe box. Can smell the glue used and some suspicious stickers on the packaging... See more

Rated 5 out of 5 stars

Ordered the sandals from this American store (I'm UK) and could not be happier! It's like walking on a cloud! They look great, easy to get on & off, and very comfortable. I wore these almost daily for... See more

Rated 4 out of 5 stars

The sandals are comfortable and stylish, they go with skirts, dresses, trousers etc. Like other people I noticed they do take a while to arrive (less than 15 days usually though). I took advantage of... See more

2.4

Poor

TrustScore 2.5 out of 5

102 reviews

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Rated 1 out of 5 stars

If I could have given 0 stars I would have

Ordered a bag on 20th Feb 22, received it 7th March - website states it comes from London - it actually came from China. It was sent in an ordinary plastic post bag so when I received it, it was all bashed. The stitching on it was ridiculously bad so I contacted them to arrange a return and refund. Despite numerous emails, proof of posting and even sending them proof of who in their organisation took receipt of the bag, I have still not received my refund. I've now put it in the hands of my bank's fraud department. I would not recommend buying from this company. Quality is really bad and their customer service is non existent.

6 June 2022
Rated 2 out of 5 stars

Nice Sandals bad customer service

Ordered the IRIS sandals , it looks nice but I need a bigger size. Sent emails, completed the contact form and sent them Facebook to try to exchange for a bigger size. No reply whatsoever!
It is a shame they have such a horrible customer service.lesson learned, Will never buy from a Facebook ad again.

3 June 2022
Rated 5 out of 5 stars

I received my order of Iris Sandals 1…

I received my order of Iris Sandals 1 black and 1 tan l have to say the comfort and especially quality of these sandals are amazing ,l would definitely recommend this product to everyone I've actually sent for another pair for spare Thankyou Laurent Guillaud

28 May 2022
Unprompted review
Rated 5 out of 5 stars

What a fabulous company to purchase…

What a fabulous company to purchase from!!! Bought a handbag from a Facebook advertisement. The communication is unbelievable from the minute you've purchased the bag you get updated emails on where your order is and the expected delivery date. And the handbag is lovely. Just as described and I have had a few comments on what a gorgeous bag it is.

4 May 2022
Unprompted review
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Reply from Laurent Guillaud

Hello, thanks you for feedback ! Have a good day

Rated 5 out of 5 stars

Lovely little handbag

Bought this handbags to take on holiday. Lovely looking bag with lots of compartments. Great value for money, made exceptionally well. Got a few emails to let me know how my order was going.

3 May 2022
Unprompted review

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