Laam Reviews 2,610

DO NOT ORDER FROM LAAM… the worst place to exist with horrible customer service..no one is available to assist you..i ordered keeping in mind i will recieve it before eid but its status still shows to ship..tried to contact the customer service a million times and the only response i am getting is sorry for the inconvenience…i am done with this place and those stupid chatbots..

If I could give zero stars, I would. Don’t waste your money, especially if you are in Australia. I placed an order and paid for all items plus $60 shipping. After the payment went through, they cancelled the main item I actually wanted and left the extra items that I only added for fun. That means I paid $60 shipping literally for nothing. On top of that, the refund for the cancelled item was less than what I originally paid. The customer service was horrible and completely unhelpful. I basically paid $160 for nothing. This was the worst shopping experience I’ve ever had. Total scam. Don’t waste your money.

Hello
I’m an influencer and I promised my followers to do a haul of this website but unfortunately it seems I can’t do it before eid,the shipment is getting even worse I’m getting tired contacting via mail and watsapp without any response
The order n 21366484
Tracking id 970303692340
I hope it’s arrive soon :(

I placed an order for a dress through the Laam app costing £114. The payment was taken, and after waiting 3 days, my order was suddenly cancelled. To make matters worse, they then asked me to pay an additional £100 if I wanted the order to be dispatched.

This is extremely unprofessional and feels like a scam. Taking payment first and then demanding more money after cancelling the order is unacceptable. I’m very disappointed with this experience and the way customers are treated.

I would strongly advise others not to purchase anything from Laam. My experience has been frustrating and completely unreliable.

Order no LAAM-21445192

I am extremely disappointed with my experience with Laam. It took me an entire day to carefully select dresses for myself and my family members, especially since I live abroad and already have to pay shipping plus customs. All the items I chose were clearly marked in stock, had 4.8–5 star reviews, and many were listed from Haseens Official, so there was no indication that quality could be an issue. However, after my order was processed, two of my main items were suddenly cancelled, even though nothing was mentioned beforehand about items failing a quality check. This feels unfair, particularly for international customers paying shipping costs. What makes the situation worse is their pathetic customer service,their website claims 24/7 support, but their AI chatbot is useless, and both email and WhatsApp responses are either ignored or extremely delayed. I simply asked if they could replace the cancelled items or at least offer free shipping so I could reorder, but no one has responded to my query, making this a very frustrating and disappointing experience.

I ordered 5 dresses, only four of them were shipped. When I attempted to get in contact with customer service, they were unhelpful and wouldn’t tell me why the dress wasn’t shipped. Took 5 days of angry messages and emails for them to only listen to me saying I just wanted a refund at that point. Messages are from bots and replies come every 2-10 hours. No response to my emails either. I ended up having to buy another dress from them because I didn’t have any other options and the shipping cost was up $15 (from $25 to $40). They didn’t even provide a refund for shipping after wasting my time and me having to spend much more money to get another dress.

If 0 rating available I would have given this , all false information on website , don’t be trapped with them , you ll not get any mental peace if you have ordered from here , please be careful and I would recommend not to order from here. They cheat their costumer

Highly disappointing service . Nil professionalism. Order suppose to be delivered on Feb still showing in transit. This shud be considered as cheating with customers. Whatsapp auto reply takes you no where after filling all the details. Do not shop with this brand.

It was such horrible experience. The quality of clothes were really bad. For one of the cloth - I wanted refund and raised issue but they rejected. The side of front of kurtha was longer than back of kurtha. The embroidery was not aligned properly when sewing. One of the worst quality and such waste of money. DO NOT EVER USE THIS SITE

I would not order from Laam again. I ordered 5 suits. All suits stitching and fabric quality was poor. I have given one star due to the quick shipping. But would not order again.

warning donot trust laam please.LAAM IS ONLINE CHANAL WHO ARE SELLING BEHALF DESIGNER CLOTHS ,SOME TIME MAKE and sell FAKE REBALICA CLOTHES SELLING BEHALF OF DESIGNER .last year i spend wedding over 250 uk pounds multiply 3 time order was great size products good .so thoughts done again online order 21340390 for 6 dress 3 was ok not best but size ok 3 was labeled large wasn't large size and had bad experience last week order 133 uk pound 3 large dress material RUBBISH quality thread was lose fake truly looks so uncomfortable contact via whats app email customer poor no call ,call back service ,automated answer never got help .did on line return attached pictures they started return then shocked status return rejected only one refund 10% 1.97p what a joke spend 133 pounds claim return 3 price of over 70 ponds included delivery charges .3 dress in large not fit to any one beware im going to file case in uk ban laam sale any more peoples come forward to open case.

Dear Customer Support,

Thank you for your response, however I must say that your explanation does not resolve the issue or the inconvenience caused.

You mentioned that two items were cancelled due to quality checks. What is even more disappointing is that you can clearly see from the order that the suits were in different sizes, which means they were meant for different people.

My order contained 5 suits in total — for my sister, my brother-in-law, myself, and my husband. Unfortunately, the two suits that were cancelled were for me and my husband.

So effectively, because of your service, both me and my husband now have nothing to wear for Eid, which is literally just around the corner.

Secondly, regarding the refund — I only received it after sending multiple emails to your team, and most of the responses were generic automated replies rather than actual support addressing the issue.

There is another very important point I would like to highlight:
• I paid in GBP (pounds) when placing the order.
• During the transaction, I was charged a currency conversion fee when the payment was converted from pounds to dollars, which was never mentioned anywhere during the checkout process.
• Now when the refund was issued, I received £5 less, which again appears to be another conversion-related deduction.

So in short, due to this situation:
• My time and effort have been wasted
• My trust in your service has been affected
• And I have lost approximately PKR 4,200 in currency conversion fees for an order that you could not even fulfill properly.

This is extremely frustrating, especially considering the timing so close to Eid.

I would appreciate it if you could properly review this matter and provide a fair resolution

Fist time ordered from uk .received my item 6 item ordered i want to send it back 2 suits but they rejected and didn't send me any details of return and that items price is £80 pls don't ordered they scammed totally fraud company .pls pls don't trust them .

Very disappointing experience with LAAM.

The product I received does not match the measurements mentioned on the website. The kameez length listed online was **22 inches**, however the actual item delivered measures **only 18 inches**, which makes the outfit unusable.

I also followed the refund procedure provided on their website and contacted customer care via WhatsApp, but I have received **no proper response or guidance** on how to proceed with the return or refund. Despite their claim of 24/7 support and responses within 24 hours, there has been **no action taken**.

Overall, this has been a very frustrating experience due to **incorrect product information and lack of customer support**. I hope LAAM improves both product accuracy and their response to customer complaints.

I placed an order no 21385875 to the uk 8 DAYS AGO and it still hasn't been shipped! I've had no updates at all and they promised to ship it in 24 hours. I've seen other reviews of people saying their orders were cancelled for no reason which is scaring me. I need an update now!! Terrible service if you haven't ordered yet don't bother.

Update- they cancelled one of my items and dispatched the other suit- it still took an additional 6 days to arrive. They refunded me quickly for the cancelled suit at least

Email me stauts only sorry no one contact after feed back below other issues to resolve . BAD costumers Last year did was all dress good so did again for eid but so disappointing which I received donot trust any more please my request AVOID avoid order from laam web ,did order bad quality materials sent loos threads ,cheap uncomfortable makes skin cuts scratches type lance spend over 180 pounds open request for return try to costumers many time no return no refund please donot waste your money not worth to buy they doing fraud people's please comes forward takes step register fraudulent case against laam we have proof email whats app to contact laam

If I could give zero stars, I would.

I ordered a few items, including a branded dress worth over £100, which arrived stained with loose embroidery and in a completely different colour than shown. The other dress was made from cheap material. When I complained, they automatically offered a 15% refund and closed the case. I pursued the issue on WhatsApp, and they offered 25%, then 50% on both dresses, followed by a final offer of 75% on the blue expensive dress and 50% on the other. They then reverted to saying 60%.

When I agreed, they claimed they needed to perform a quality check, which I don’t understand how they did without the clothes. They then said they couldn’t offer more than 15%. I have screenshot of all chats.

I complained again but haven’t heard back.

Please expose these scammers. I still have the clothes and box and want to return them, but I won’t get a reply from them.

Worst service , after receiving orders they cancelled without any reason

Extremely Disappointing Service & Unjustified Cancellation

I placed an order on February 28, 2026 (Order Number: 21398133), for a total amount of £237.13 for 18 items. One of the items, Sahibas by Mirza (Product ID: RMC6789), costing £16.85, has been cancelled without a proper explanation. I used a promo code for my basket, but now LAAM is deducting that discount from the refunded item, which feels completely unfair.

I was assured via message that my order would be packed and shipped within 24 hours, yet four days later, there have been no updates on dispatch or tracking, and I’ve received no communication from the company.

To make matters worse, the item I ordered is still listed for sale on your website in the same size I ordered, with two in stock. If it was cancelled due to quality control issues, why is it still available for purchase? This is very inconsistent and doesn’t add up.

On top of all this, the app advertised free delivery to the UK, but this was not applied to my order at checkout.

What’s even more frustrating is that the discount I applied via promo code is now being deducted from the refund for the cancelled item. This is completely unfair and unacceptable—if you’re going to cancel an item, you should honour the discount or refund the full amount accordingly.

When I reached out to customer support at +92 316 7776158, I was greeted by an automated message claiming I was speaking to a human with a name. However, it quickly became clear that it was not a real person, and I was simply getting generic, automated responses. This kind of treatment is unprofessional and frustrating, especially when I am seeking assistance for an issue that is their fault.

I am extremely disappointed by the lack of communication, the inconsistent handling of my order, and the unfair treatment regarding the refund. I expect a prompt resolution to these issues.

Any review about tazeeb libas I am. Ordering a dress from there from laam plz honest review