Only giving an extra star for fast delivery. Other than that their customer service needs a lot of work. Mostly you are met with a WhatsApp bot. Site is not updated and orders are frequently cancelled... See more
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My order was collected by the courier from Laam on the 5th March the tracking has not updated since the 7th March it still in Pakistan. I contacted Skynetworldwide the courier and the said its... See more
Company replied
The parcel hasn't been shipped on the day its supposed to be shipped. I've tried emailing and contacting via WhatsApp and still haven't received a response.
Company replied
Company details
Written by the company
LAAM.pk is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. The main aim behind this venture is to host various Pakistani designer, prêt, lifestyle, and luxury brands under one roof where global customers can shop what they want under the banner of LAAM. A user-friendly platform that helps you browse through over a thousand products in a matter of minutes.
Contact info
2.2
Poor
3k reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Laam.pk sent me the same dress twice…
Laam.pk sent me the same dress twice and charged me twice. After contacting them, I was asked to return the extra item for a refund.
I sent the dress back and provided the post office receipt as proof. Despite this, months have passed, and I have still not received my refund. Customer service now claims they never received the return.
This was their mistake, yet I am the one left out of pocket. Very disappointing experience and poor after-sales service.
11 November 2025
Unprompted review
Reply from Laam
Dear Customer,
We are sorry to know about your experience. While we strive to ensure smooth returns and timely refunds, we would like to thoroughly review the return details to identify where the process failed.
Kindly share your order number so our team can investigate the return record and assist you accordingly.
Again, we regret the delay in concluding your complaint.
Regards,
Team LAAM
Where do I even start
Where do I even start, first time ordering from LAAM, was so excited to receive my parcel, although shipping was fast but what came out of the bag was shocking, a whole heap of sequins and beads fell out the bag which was meant to be a really nice soft and classy kameez. It looked like a child had sewn it, red marks throughout the whole outfit, cheap material and attachments missing. It was very upsetting to see that my hard earned money $150 had gone to this disgusting looking cheap as outfit. Complete disregard for customer satisfaction and a very low life way of making money. This website should really be looked into for their ways of ripping people off. I asked for a refund and was given $23 back from the $150 that I had payed. If any of you are reading this please for your sake and for the sake of your hard earned money don’t buy from this website, you will be disappointed like how I was. I only wish there was an option of putting photos up of the clothes that I received.
14 January 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to know about your experience and understand how upsetting this must have been. This is certainly not the quality or service we aim to provide.
Your case is currently under review, and our support team has already reached out to you to better understand the issue and work toward a fair resolution. We kindly request that you reply to our message so we can resolve your complaint fully and appropriately.
Thank you for bringing this to our attention.
Regards,
Team LAAM
Poor customer service and misleading…
Poor customer service and misleading products. I received a replica item with different fabric and design than shown, and some suits advertised as 3-piece were incomplete. I followed all return steps and sent pictures, but every agent refused to help without listening. Extremely frustrating. Not recommended.
Extremely disappointing and unprofessional customer service experience with lamb.pk.
I contacted them regarding 2–3 items for a refund/exchange. One of the items I received was clearly a replica, with a totally different fabric and design than what was shown and described on their website. On top of that, some items were advertised as 3-piece suits, but I did NOT receive all 3 pieces.
I followed every procedure they asked for, including sending all required pictures multiple times. Despite this, my refund/return request was rejected repeatedly without proper explanation.
Communication was extremely frustrating. Every time I contacted them via WhatsApp or email, I was told to wait for an agent. I spoke to many different agents over more than a week and suddenly end chat without proper communication.
No one listens to explanations, no one asks questions, no proper communication, no calls — just copy-paste replies and sudden rejection messages claiming missing information even though everything had already been provided.
This feels like customers are deliberately ignored until they give up. Based on my experience, I do not recommend laam.pk
You won’t get what you see so don’t waste your money buy from Official Brand website!
8 January 2026
Unprompted review
Reply from Laam
Dear Customer,
We sincerely apologize for the frustration and inconvenience you have experienced. At LAAM, we take customer satisfaction very seriously and want to assure you that we sell 100% original products.
To help us fully review your concern and provide a proper resolution, we kindly request you to share your order number with us. Once we have the details, we will investigate your complaint and work towards a satisfactory conclusion.
We truly value your feedback, as it helps us improve our service and ensure a better experience for all our customers.
Thank You!
Regards,
Team LAAM
Terrible refund policy - intl customers beware
Placed an order of 7 items. 2 white outfits had yellow oil stains on them. 3 outfits had bunched up seams, loose threads, and boxy fits. No other retailer in my experience has required pictures in order to process a refund, but I sent pictures anyway because it's required. Customer service came back saying pictures of the 3 outfits weren't clear enough to warrant a return (based on other reviews, this seems to be a standard response), and that they don't process returns for intl orders due to customs and logistics. If this return policy was clearly stated on the website, and not buried in their help centre, I would have never ordered in the first place. My order #20852621
9 January 2026
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry to know about your experience.
Please know that your complaint is currently under review, and our support team has already reached out to you to better understand the issue and work toward a fair resolution. We kindly request that you reply to our message so we can reassess the details and assist you further.
Kindly note that international orders cannot be recalled due to the high risk of shipments getting stuck in customs, which often leads to extended delays and impacts resolution timelines. This is why we aim to resolve such cases through alternative solutions wherever possible.
Again, we are sorry that you had to go through this.
Regards,
Team LAAM
Horrible experience returning
If you are ordering, consider it a final sale, they dont care about the reason or refund. It is so hard to order that you will consider giving it up.
2 January 2026
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are sorry to know that this was your impression, and we truly regret the frustration you experienced.
Please know that your complaint is currently under review, and our support team has already reached out to you to better understand your concern and work toward a suitable resolution. We kindly request that you reply to our message so we can assist you properly.
Thank you for sharing your feedback—it helps us improve our service.
Regards,
Team LAAM
Worst customer service
Worst customer service. I would give zero stars if I could. They have no work ethics and only reply at their own convenience.
6 January 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry that your experience felt disappointing, and we appreciate you sharing your feedback with us.
Our records indicate that your chat and email were responded to by our support team in a timely way; however, we sincerely apologize if the response timing did not meet your expectations.
Please know that we are actively working on further reducing response times to ensure our customers feel heard and supported as soon as they reach out.
If you need any further assistance, please feel free to contact us at customercare@laam.pk
We’ll be happy to help.
Regards,
Team LAAM
I am very happy with my clothes
I am very happy with my clothes, exactly as shown. With a very speedy delivery. Will be ordering again & definitely will recommend to friends and family
3 January 2026
Unprompted review
A Failure of Brand Values
A Failure of Brand Values
Laam’s leadership often highlights a commitment to “Customer Obsession” and bringing “Amazon-level standards” to South Asian fashion. However, my experience has been the exact opposite.
By allowing your courier partner (UniUni) to provide falsified tracking data and close tickets without resolution, Laam is failing its own mission of providing a reliable, tech-driven shopping experience. As a loyal customer who has recommended Laam to many family members in the USA, this lack of accountability is deeply disappointing.
Logistics Failure Timeline:
• Dec 27: Courier claimed a delivery attempt at 2:24 PM; my security cameras prove no attempt was made, and the timestamp was inconsistent with local time.
• Dec 29: Laam Agent (AZ) confirmed my correct address (90 Murray Ave) was shared with the courier.
• Dec 31: I provided detailed delivery instructions directly to UniUni. They closed the ticket immediately without action.
• Jan 2: UniUni explicitly promised my delivery would be completed within 48 hours.
• Jan 2–4: The courier closed six separate support tickets for "Address Correction" and "Second Delivery" without making any attempt.
27 December 2025
Unprompted review
Reply from Laam
Dear Customer,
We extremally apologize for the frustration and disappointment you’ve experienced. You deserved clear communication, accurate tracking, and timely action. We truly understand how this has impacted your trust.
Your case was already escalated by our support team to the courier partner for investigation. According to the latest tracking update, the parcel is marked as delivered on 6th January, and the Proof of Delivery (POD) has also been updated.
We kindly request you to confirm whether the parcel has been received by you or someone at your delivery address. Since you are already in touch with our team, please update us so we can assist you accordingly.
We genuinely value your trust and will continue coordinating until this matter reaches a fair and satisfactory resolution.
Thank you for your cooperation.
Disappointed with Fabric Quality
I ordered this suit because the pictures showed a thick and elegant fabric, but the material I received was very thin and completely different from what was displayed. The silk is so light that it becomes see-through and shows body lines and undergarments, which makes it uncomfortable to wear. The design is beautiful, but the fabric quality was not as expected. A lining should have been added or the product description should clearly mention how thin the material is.
4 January 2026
Unprompted review
The dress was right but it was printed…
The dress was right but it was printed not embroidered so please don't lie to your customers
3 January 2026
Unprompted review
legit
The dress I received wasn't as per the pictures on the website and they decided to issue a refund after raising a complaint.
Overall experience with Laam is okay it's just that the seller named Sadia has not provided accurate pictures which helps us decide and improve the shopping experience
30 December 2025
Unprompted review
Reply from Laam
Dear Customer,
We sincerely apologize for the disappointment and frustration this has caused you. You are absolutely right to expect the same design and quality shown on our website. We understand how upsetting this must feel.
After reviewing your case, we can confirm that you were already in touch with our support team and
the partial refund for the reported item has already been processed based on the issue initially verified. However, to move forward with a brand claim and full refund, we only require one verification step: the sleeves measurement with an inches measuring tape, end-to-end. This allows us to officially raise the case with the brand and request approval for 100% refund.
Kindly share the sleeve measurement image, and we will treat your case with priority.
We truly value your trust and cooperation and are here to resolve this fairly.
Thank you.
Very disappointed
Very disappointed, recently I have a prayer Chaddar which is of very poor so called swis lawn quality.
Length also not as described because as per product description its full length.
It's a shame
29 December 2025
Unprompted review
Reply from Laam
Dear Customer,
We sincerely regret the dissatisfaction you have experienced. It’s understandably disappointing when something you’ve planned for doesn’t meet expectations, and we completely understand your frustration. At LAAM, we are committed to being customer-focused and addressing concerns with transparency and fairness. Requesting product images is a routine step in our return verification process to ensure accurate assessment, it is not a rejection of your request.
Additionally, customers can submit complaints directly via our website through their LAAM account. Once lodged, our team evaluates the case and shares the most suitable resolution.
To assist you further, kindly share your order details with us.
We look forward to your response.
Thank you.
It's good
It's a better experience. I'll try it again but be careful about the brands on this site. If you have trust with that specific brand then order from LAAM. there are several brands in LAAM. Each has its own quality.
27 December 2025
Unprompted review
Save yourself from the disgusting…
Save yourself from the disgusting garbage material!!!!
20 December 2025
Unprompted review
Reply from Laam
Dear Customer,
We sincerely regret the dissatisfaction you have experienced. At LAAM, we are committed to being customer-focused and addressing concerns with transparency and fairness. Requesting product images is a routine step in our return verification process to ensure accurate assessment, it is not a rejection of your request.
Additionally, customers can submit complaints directly via our website through their LAAM account. Once lodged, our team evaluates the case and shares the most suitable resolution.
To assist you further, kindly share your order details with us.
We look forward to your response.
Thank you.
CHEAP quality
CHEAP quality, HORRIBLE customer service. They do not to international refunds I had to beg and was only given $16 back and I spent over $300. Worst mistake ever. My order number was LAAM-20822202 & LAAM-20792710
22 December 2025
Unprompted review
Reply from Laam
Dear Customer,
We’re truly sorry to know about your experience.
Regarding your raised concerns, we would like to clarify that a full refund for the items reported with issues has already been processed by our support team. Our team has remained in contact with you throughout the process to ensure your concerns were addressed.
At LAAM, we deliver orders both locally and internationally, and maintaining product quality across all shipments is a priority for us. We work closely with our brand partners to ensure consistent standards, and any quality-related feedback is taken seriously and reviewed internally.
We appreciate your patience during the resolution process and thank you for sharing your feedback with us.
Regards,
Team LAAM
I ordered jeans
I ordered jeans from the website and it arrived in about 1 week to NZ. Had no issues so I don't have any experience with returns or customer service so I can't comment on that aspect, was a great experience altogether!
25 April 2025
Unprompted review
LAAM Worst Website
I wish i can give 0 stars
Worst website for ordering clothes, jewelry..
such low quality products
Cheap embroidery
Wrong sizes
Broken jewelry
Worst customer service
I can attach pics also if anyone wants.
21 December 2025
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry to know about your experience and understand how disappointing this must have been. This is certainly not the level of quality or service we aim to provide to our customers.
Please note that you are already in contact with our support team, and they are actively reviewing your case and working toward a suitable resolution. Your shared details and concerns are being taken seriously.
Thank You!
Regards,
Team LAAM
Liars, DO NOT SHOP HERE
Liars who claim that they offer “easy returns”, I am currently trying to get a return and refund on 4 clothes which do not look good in real life, and they keep asking for photographs of the clothes, which is bizarre to me. I don’t like the clothes, they are a horrible cheap material, the style is awful, how do I show that in a photograph? They don’t understand that I am an extremely stubborn person and will not stop until I get a refund on all 4 outfits. I will get a charge back via my bank if I have to
15 December 2025
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are so sorry for the dissatisfaction you have expressed while using our service. At LAAM, we strive to be customer-centric and aim to resolve concerns in a fair and transparent manner. The request for product images is part of our standard return validation process and helps us assess the request correctly—it does not mean we are refusing a return or refund.
Besides, our customers can register a complaint directly through our website by logging into their LAAM account. Once submitted, our team reviews the details and provide our customers with an appropriate resolution.
To put things right for you, please share with us the order details.
We await your response on this.
Thank You!
Regards,
Team LAAM
Resolved my issue promptly
Resolved my issue promptly. But cause me inconvenience and delay. But you can trust and order. I ordered couple of times Both time on time and good quality.
16 December 2025
Unprompted review
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