labbaikhajjumrah.co.uk Reviews 192

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff. Many people found the customer service exceptional, appreciating the clear communication and support throughout their journey. The booking process was frequently described as smooth and efficient, making the overall holiday experience very positive and stress-free. However, some customers reported issues with their bookings not being found upon arrival, hotel rooms being unsuitable, or breakfast not being included as expected. A few other people also felt that once they were at their destination, they received no support or help from the company, leaving them in difficult situations.

What people talk about most

Service

Users describe positive interactions with service, highlighting its excellence, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Zubair, Essa, Adil, and Usman... See more

Booking process

Clients share positive opinions on the booking process. Many customers highlight the smooth, clear, and... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good travel company, organised everything professionally and well informed. Always ready to help, here and even any issues they can help there as well. Prompt reply 24/7 any enquiries no waiting.... See more

Company replied

Rated 5 out of 5 stars

We decided to book our Umrah trip very last minute and contacted Labbaik Hajj and Umrah. Zubair was extremely helpful and ensured everything was booked correctly and quickly. He was always contactabl... See more

Company replied

Rated 5 out of 5 stars

Brother Adil helped us with a fantastic package. The hotel booked in medina was amazing and the transport services arrived on time. The hotel in medina was also wonderful too. Flights and everything w... See more

Company replied

Rated 5 out of 5 stars

Booked an Umrah package for 8 people. Usman Ahmed was very helpful in accommodating our requirements. We had 4 people travelling from England, and 4 from Switzerland. He took time to find and a... See more

Company replied


Company details

  1. Travel agent

Written by the company

Labbaik Hajj Umrah offers ATOL-Protected Hajj and Umrah packages that include hotels, visas, flights, transport and guide services. Call now and reserve your packages! 02038656950


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a good experience dealing with…

I had a good experience dealing with Labbaik Hajj Umrah Travels. They were polite, responsive, and helpful throughout the enquiry process.

They provided quotations based on our requested dates and requirements, and communication was generally clear and professional. They were willing to answer questions and assist with different package options.

A special thank you to Essa for his time, patience, and courteous manner during our discussions. His customer service was appreciated.

Although we chose not to proceed this time, I appreciate the assistance provided and would consider contacting them again in the future.

A reliable company to approach when comparing Umrah travel options.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service – Ask for Brother Essa

I’ve booked multiple Umrah trips through Labbaik Hajj Umrah, and every time the service has been excellent. We’ve always dealt with Brother Essa, and I honestly can’t recommend him enough. He consistently finds amazing deals and really takes the time to understand what you need.

We also booked my sister’s Umrah package through Brother Essa, and just like our other bookings, everything was handled smoothly and professionally.

For example, when I booked Umrah for my parents, I explained that my dad has leg issues, so it was important that the hotel was close to the Haram and suitable for him. He made sure we had the right option and even advised us about things like steep walking routes, which was incredibly helpful. It showed he genuinely cares about making the journey easier for people and takes personal circumstances into account.

This month I travelled with my own family, and once again Brother Essa arranged everything brilliantly. The hotels were great value, he managed to add extra days for us when needed, and communication was always quick and clear.

What really stood out was when I got stuck in Saudi due to the current conflict. He went above and beyond to help and gave advice and support when he didn’t have to. That level of customer care is rare to find.

If there are ever any issues, he sorts them quickly. He is reliable, professional, and genuinely wants people to have the best Umrah experience possible while keeping it affordable.

When you contact Labbaik, ask for Brother Essa — you’ll be in safe hands.

Keep up the great work Brother Essa — you’re making people’s Umrah journeys smooth, memorable, and cost-effective. Highly recommended.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault any trip to Makkah and…

Can't fault any trip to Makkah and Madina in all honesty

What is can say about setting it up and smooth processing was Brother Essa...prompt and delivered what he promises...its going to be my second time now using him....

May Allah bless his efforts.. yes it may be a job for him and that's how he pays his bills but at the same time...his service extended into my personal experience...which I can't even put in words...

May Allah bless him and Labbaik Hajj and Umrah

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Brother Essa and his team were…

Brother Essa and his team were brilliant in booking a trip to pakistan and qatar. This is the second occasion using Labauk hajj and Umrah.

I would definitely recommend this company especially brother Essa

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Labbik company was one of the best they…

Labbik company was one of the best they really do everything they promised me and my family to have and really everything was so good the price the hotel I don’t think I have any problem with the labbik company price was fair hotel was so good close to everything and every time I contact them do you go to me straight away and contact me and they always want to make sure I am OK in my trip to do my umrh was a big group of my family and the old have a good time no problem at all and it was the first time I traveled with them and I think for sure if I choose, I’ll choose labik company to go again with them. I really trust them with everything thank you labik company for ever thing and also I want big. Thank you for. Zubair from labbik hajj and umrah he really do a lot for us and he help us a lot and every time he’s there for us and every time we call him he always help us and he come back to us as soon as possible. Thank you for him. For Mr zubair and anybody going to hijj or the merh I recommend labbik company it’s so good with everything and anything I promise you did do it 100% thank you for everybody helping me and my family

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I asked a number of different agencies and travel reps but this was the agency that really communicated well. Zubair was precise and quick to action the package, he was patient and understanding to ensure all our requests were addressed. The package was organised well, and any updates/changes were communicated quickly. I would recommend Labbaik hajj umrah and talk to Zubair.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Booked my first umrah trip with Labbaik…

Booked my first umrah trip with Labbaik Hajj Umrah. Brother Shameer was my agent and was extremely helpful and informative regarding the entire process. He guided me through every step and personalised a package that met all my requirements. Very impressed with the service, they are contactable 24/7, any queries or issues are resolved promptly. I will be booking with them again in the future inshallah.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Labbaik Hajj Umrah were recommended by…

Labbaik Hajj Umrah were recommended by my cousin. We booked last year to go on Umrah in March of this year.

The whole process of booking was seamless with Brother Usman. I had enquired with a couple of companies and although another was quoting a little less there wasn't the transparency with the type of room etc... which was very important to ensure a comfortable Umrah. They took care of all flights, hotels and our Umrah visas, as well as transport in Saudia.

This was our first Umrah and Inshallah if we get the call again we shall book through Brother Usman.

Thank you.

27 March 2026
Unprompted review
Rated 4 out of 5 stars

We went for Umrah with my family

We went for Umrah with my family. We worked with Br. Zubair and he was extremely helpful with all our inquiries. We really enjoyed the experience in Medina. The hotel location and everything about the hotel was amazing. Unfortunately, we did not enjoy the hotel experience in Makkah. The hotel was not 5 star as it said online.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Shameer was very helpful

Special thanks to brother Shameer, We had a really good amazing services with Lubbak Umrah & Hajj by Shameer he was very helpful from the beginning to the end he was very quick to respond and help me with the package I was really happy with the service & I would like to recommend Labbak Umrah & Hajj because Shameer will give good service for you all too thank you

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service by Essa

Amazing service by Essa, made our Umrah experience very smooth and easy. Always available and very quick response to any queries. The team in Saudi were also very kind and helpful.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from beginning to…

Outstanding service from beginning to end. Usman Ahmed really listened to exactly what I needed from my package and budget and delivered beyond expectations. I was kept in full communication throughout the process, and during my umrah. The travel company that was included in the package for taxis was also great at communication. Very pleased with the service and will be using labbaik again in the future and recommending to all family and friends. JazakAllah khayr

23 March 2026
Unprompted review
Rated 5 out of 5 stars

My spiritual journey

Salaam O Alikum
I am from the New York area USA
As I was planning my Umrah trip in Ramadan I contacted a lot of NY based agencies but they all giving me their dates so I went on to the Nusuk platform and found Labbaikhajjumrah
I contacted them and within 15 mins I got a call
The agent was Brother Easu I give him my dates I would like to travel and I would like to stay say 5-10 mins walk from the haram
And to my surprise Br Easu send me a package within 30-45 mins
And it was everything that I required
Br Easu was easy to talk to and he responded immediately when ever I what app him
Even when I was in Saudi I never regretted booking my spiritual journey with Labbaik Hajj Umrah
Thank you Br Easu

I would 100% recommend this agency

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Umrah support

I booked my Umrah with my family in 2022 and the service, the communication and support was exceptional. Brother Essa was helping us and he made the process easy and straight forward for me. I reached out to him again for some help for my 2026 umrah and he’s been prompt and extremely helpful. I highly recommend.

12 March 2026
Unprompted review
labbaikhajjumrah.co.uk logo

Reply from labbaikhajjumrah.co.uk

It’s great to know you trusted Labbaik Hajj Umrah again after your 2022 journey. Our agent Essa always tries to make the process simple and stay helpful whenever our pilgrims need support. Your recommendation truly means a lot to our team.

Rated 5 out of 5 stars

Great Experience from start to finish

Labbaik HajjUmrah are a very professional service who really do make it easy to plan your trip. We had a wonderful worry and stress free Umrah trip, Essa helped us the choose the right package which was at a very reasonable cost. Payments were be able to spread till before trip also which was an advantage. As with any trip there is always questions and queries and Essa was always responsive to them so we were well informed of the information we needed to have. We were provided with all our documents in advance so had everything we needed and had no issues throughout the trip. I highly recommend using them as they take out all the logistical strain so you can focus on the purpose of your trip

12 February 2026
Unprompted review
labbaikhajjumrah.co.uk logo

Reply from labbaikhajjumrah.co.uk

Thank you for choosing Labbaik HajjUmrah. We are very happy to hear that your trip was peaceful and stress-free.

It is our goal to handle the logistics and planning so that our pilgrims can focus entirely on their worship. We are glad that the flexible payment options and our team’s quick communication helped make your experience easier.

We truly appreciate your recommendation and look forward to serving you again in the future.

Rated 5 out of 5 stars

Great customer service

Shabaz really went out of his way to find us a good deal. Thank you for all of the help and service.

18 February 2026
Unprompted review
labbaikhajjumrah.co.uk logo

Reply from labbaikhajjumrah.co.uk

Thank you for the kind words! We are glad our agent could help you find a great deal. Providing excellent service and value is what Labbaik HajjUmrah is all about. We appreciate your support and look forward to helping you again.

Rated 5 out of 5 stars

“Essa brother was incredibly helpful…


“Essa brother was incredibly helpful during my Umrah. He was very warm, friendly, and welcoming throughout the whole journey. I truly appreciate his support and kindness.”

18 February 2026
Unprompted review
labbaikhajjumrah.co.uk logo

Reply from labbaikhajjumrah.co.uk

Thank you for your kind feedback. We are very happy to hear that our agent provided a warm and welcoming experience during your Umrah.

At Labbaik HajjUmrah, we strive to support every pilgrim with kindness and care.

Rated 4 out of 5 stars

Planned and accommodated to well

Planned and accommodated to well!
Pleased with the trip overall, very reliable!

14 January 2026
Unprompted review
labbaikhajjumrah.co.uk logo

Reply from labbaikhajjumrah.co.uk

Thank you for the great review! We are glad we could make your trip smooth and reliable.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look