labgems.com Reviews 160

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I would say they have the best stones differenr sizes with best quality..and they have the best prices in the market Talking about delivery once you order they text you on whatsapp to chexk on deli... See more

Rated 5 out of 5 stars

Labgems was very helpful sourcing the diamonds that I had in mind for a project. Geert and Jainit were so helpful, and have the best quality and selection of stones. I highly recommend and trust Labge... See more

Rated 5 out of 5 stars

I went to Antwerp looking for loose diamonds and was well received by the LabGems team. I liked the selection, the pricing was very fair and people attentive.

Rated 5 out of 5 stars

I can't say enough good things about this company. I ordered 2 diamond rings on a Tuesday and they arrived in Italy on Thursday morning. The rings are perfect. The fit is perfect. The company... See more

Company details

  1. Diamond Dealer

Written by the company

LabGems diamonds are grown to perfection and shine brighter than any other. Eco-friendly, conflict-free & affordable. Up to 90% less than mined diamonds, together we create better.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very welcoming and market competitive…

Very welcoming and market competitive prices.
Great people to talk and negotiate with. They have a wide range of diamands at hands, but the ones on the website might take a while to come to their office (about a week). If you have time, then this place is highly recommended.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with the experience with…

Very pleased with the experience with LabGems. Quick and smooth transaction. Extremely fast replies and spot on communication. Turnaround was lighting fast and I’m very happy with this. Absolutely will deal with them again in the future.
Special shoutout to Gerard who’s been very pleasant to deal with. Excellent customer focus and management of the transaction.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Good company and excellent service .

Good company and excellent service .
Krushil and his colleague Geert were very helpful and kind throughout the process.
If you have any preference and specific details on the stone or your ring, they will accommodate you with many alternative and selections according to your budget. Fair price and good customer service. Will certainly purchase from them in the near future. Thank you Krushil

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, fair price quotations and excellent service. Willing to run an extra mile for customers satisfaction. Thank you Krushil

9 May 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company, VERY UNSERIOUS.... Bought a diamond from them. The payment is completed, then nothing more happens.
Have tried to contact them 6 times by email this week to find out the delivery report... but no answer. impossible to get in touch with them. strongly recommend that you don't buy anything from here if you don't want to get scammed.

26 February 2024
Unprompted review
labgems.com logo

Reply from labgems.com

Dear Hugo, we thank you for your remark and understand your frustration in this. Some stones we just do not have available in our stock in Antwerp, so we have to source them from our platforms. It can by this way take exceptionally a bit longer so we ask you to be a bit patient, we are not scamming you @ all. Our customer team has been sending messages through WhatsApp and has also tried calling you a few times to explain the situation and get a bit deeper into this matter but the number goes straight into Voicemail. You Can give me a Call on my number : +32-488.413.229 kind regards, Gerard from Labgems

Rated 1 out of 5 stars

I made bad experiences with this…

I made bad experiences with this company. Unfriendly and I don’t trust.
To make money seems the highest goal.
I will not buy again and cannot recommend.

9 February 2024
Unprompted review
labgems.com logo

Reply from labgems.com

Dear Sir or Madame, we are sorry to hear you had a bad experience with us. First of all we want to apologise for this. To improve things can we please get deeper into this so @ least we know what the discussion was about. We also do not know who you are? Have we met each other on the Munich Fair, did you buy online, did we maybe have a phone conversation, did you came to our office? Any idea with what person you dealt with? Best is to give me a call on My Mobile Number / WhatsApp : +32-488413229 Many thanks for your reply, Gerard from Labgems.

Rated 5 out of 5 stars

Highly recommended!

We were in contact with Krushil before we arrived. They prepared our orders and even accommodated when we slightly changed our orders. More importantly, they also gave us a fair price. Top team!

4 January 2024
Unprompted review
Rated 5 out of 5 stars

THE place to buy diamonds.

Very good website. Lots of information and clear indication of the prices on the website.
Special thanks to Krushil Sutariya for the good service. Quick, easy and straight to the point.
Their prices are very correct.
We will definitely buy again!

1 December 2023
Unprompted review
Rated 4 out of 5 stars

We are satisfied of their service

We are satisfied of their service, it took some time to understand how it worked to buy as a Company and we think they should make some changes on their site to clarify the procedure. But the person we ha spoken to was very cooperative and fine, expedition was quite fast.

15 December 2023
Rated 5 out of 5 stars

Highly recommended

Excellent service ,I got 2 beautiful lab grown diamonds from the team at lab gems .
My clients love them and couldn’t be happier .
A simple text in the morning and they had everything waiting when I arrived to collect them an hour later .
Looking forward to doing business again .
Jenni ,owner of Jennifer’s

15 September 2023
Unprompted review

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