LAB Luxury Resale & The LAB Edit Reviews 132

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I have ordered many times over the years and the service is always exceptional. Items always arrive neatly and carefully packaged, eco friendly. Items are always as described. Never had an issues, s... See more

Rated 5 out of 5 stars

It is always a pleasure buying from LAB. There are often great sales, which makes buying these already discounted luxury products even more accessible. Customer service is A+++ and the products are al... See more

Rated 5 out of 5 stars

Love buying from LAB! Beauty in particular is always such great value. Everything I've purchased has always been exactly as described, in immaculate condition. Also love that Lauren sells overstock... See more

Company replied

Rated 5 out of 5 stars

Buying from LAB is an incredible, personalized experience. Not only am I thrilled to be able to support a small, local, female owned business but I love that I can just let Lauren know what I'm looki... See more

Company replied

Company details

  1. Boutique
  2. Clothing Shop
  3. Handbags Shop
  4. Health and beauty shop
  5. Jewellery shop
  6. Shoe shop

Written by the company

Luxury resale ladies clothing, shoes, bags, and accessories. Also new beauty and wellness. Now offering layaway with Paybright!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

132 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Most of my purchases are made at lab…

Most of my purchases are made at lab luxury for several reasons, very interesting and unbeatable prices! Authenticity of the products, but the most important thing is the impeccable customer service, Lauren takes care of her customers, always available, careful packaging. I highly recommend this site without hesitation!

26 December 2024
Unprompted review
Rated 5 out of 5 stars

I will forever order from LAB and…

I will forever order from LAB and Lauren. She sources the best of beauty - and she also really knows beauty + skincare WELL, so she tends to curate from the best brands. Her luxury consignment is also on point, and I think it's important to note that her products are always in top condition. I've ordered many luxury goods from other consignors, and the pieces are still $$$ and always flawed, or in need of some sort of repair. Not at LAB!

25 October 2024
Rated 5 out of 5 stars

An amazing source for fashion and more!

Lab has always been an amazing source of lovely fashion including jewelry, bags and shoes. More recently, I started purchasing skin care, cosmetics and accessories. The deals are fantastic, and always high quality. I love purchasing from a local independent business! Thank you for everything!

24 April 2024
Rated 5 out of 5 stars

Great place to buy beauty and pre-loved luxury fashion

I’ma repeat customer. Great place to purchase beauty items imo! Very responsive and kind customer service, fast shipping. All the products worked for me. I don’t have experience purchasing other types of items, but they also seem to be of good quality. Will likely buy footwear in the future!

17 April 2024
Rated 1 out of 5 stars

Just the most horrible experience ever……

Just the most horrible experience ever… never shopping at your company again.. your horrible customer service person accuse me of trying to rip your company off… Just ridiculous.. Get yourself some real good manner Customer service reps

Exactly why did you send this email for my review if this is the way you feel everyone should understand your company have no integrity and if you is the owner then you should learn a few things about how to run a company accusing your customers should not be one of them if you providing promos, you should be able to own them without being Hateful and nasty… just my humble opinion.. you don’t have to reply… I not interested..have a good day🛑🛑🛑

23 March 2024
LAB Luxury Resale & The LAB Edit logo

Reply from LAB Luxury Resale & The LAB Edit

You're not allowed to shop with us because you've been banned.
You did try to scam us, but we caught on and canceled your orders. You created a fake email address so you could get the new customer discount and you demanded free shipping on a $10 order saying it was promised to you. Which it wasn’t.
As you can see from our reviews, we offer exceptional customer service when we are being respected. If you disrespect me, I won't respond with rainbows and butterflies. Thats not how life works.

Rated 5 out of 5 stars

I always have an excellent experience…

I always have an excellent experience shopping with Lab. The website is easy to navigate, and every item has a thorough description. My order arrives quickly and nicely packaged. I look forward to shopping with Lab again.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing store!

I love LAB! I have been shopping at LAB since 2023 and have enjoyed all of my beauty and clothing purchases. I purchased luxury products as gifts for friends and they really enjoyed them. I like the variety of products and brands, and supporting a small business! I don’t shop at big corporations for my beauty products anymore and prefer to shop at LAB!

27 January 2024
Rated 5 out of 5 stars

Love my Mac

The lipstick was just as described, delivery was pretty quick, and the product was well protected.

6 December 2023
Rated 5 out of 5 stars

Amazing place to shop and ships…

Amazing place to shop and ships immediately I love the owner who is always so kind and always ensure that you package arrive in pristine condition. Thank you I will continue to order from lab because they are truly customer service driven and carry beautiful items. Thank you

21 November 2023

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