LabMedExpert Limited Reviews 193

I ordered the day 2 and day 8 testing kits from abroad but although i paid for those online (the price was low relative to other providers), i never received a Booking reference that is needed for the PLF. So, i had to purchase the same from a different company (123clinics, which also proved a scam..) Once arrived in UK, the testing kits were delivered but i could not use them because the links sent in the emails were not working. I tried to call them several times but voice mail or ''no one is available at the moment ' '

Unfortunately this is one more of those companies that are a fraud, taking advantage of the pandemic craziness.
Please stay away of those. I will report them.

Stay healthy and happy.

They ignore your emails once you've paid.

Lab Med Expert have always done exactly what they said. Have used them several times and they were faultless. Can't recommend them highly enough

I ordered at-home tests for day 2 and day 8 as well as an early-release test. The day 2 / 8 tests showed up a few weeks early (which could have been disastrous if it were sent to a hotel or other temporary quarantine); the early release test never showed up *at all*. The product itself is fine; everything is labeled well and directions are clear. The day 2 test went as planned; however, the day 8 test result, which I was planning to use as my fit-to-fly test, came back with the wrong test date on it, making it impossible to use for flight. I emailed the company immediately and got an auto reply saying that due to high volume, they couldn't get back to me for seven business days... when my flight was the next day. I had to scramble to book a test at the airport and pay AGAIN due to the incorrect date on the test. All in all: Over one hundred GBP spent on tests, and only 1/3 of that cost came to fruition. Book with a better company.

Kit arrived quickly. Easy to return as pre-labelled envelope enclosed. Results came back quickly as well.
I got a text when my sample had been received which was good. I then didnt get a text that my results were back and missed the email. My test was positive but the company did not report any test result back to the NHS - bit worrying!! I was not contacted by anyone that I have had a positive test and Test and Trace didnt know about it....
Tried to contact the company to ask/complain about it - couldnt get through on the phone ("voicemail full", then cut off) or via email (just didnt respond)

Surely reporting results is 50% of what they are supposed to do with these PCR tests that they charge people for as well...

Used this company for day 2 and day 8 covid test and it worked out perfectly. Got the results the next day.

Ordered a day 2 test well in advance of my holiday. Came within a couple of days. Posted Monday and got results Wednesday. My friend also ordered her fit to fly test with lab med expert and she had the results the following day. I think the bad reviews are showing just how overwhelmed/busy the company may have been, especially as they are Definitely the most reasonably priced one on the government website. I will be using this company again. Thank you

Great service, cheaper than most and did the job. Day 2 for me, timely result and certificate.. same for the mrs day 2 and day 8 test, posted on Monday, result received Tuesday.. was a bit hesitant after seeing all the negative reviews, but did the job as promised..

Did not receive my 2/8 day tests until 3 days past deadline. What they sent was junk and not usable. Requested a refund that has taken over a month.

Bought the test for day five, didn't arrive on time (or close) because they don't work weekends and have a long turnaround, ended up being completely hopeless as I had my day eight test result back before LBE would have even received my day five test.

No money back, no emails answered and can't connect via phone.

I ordered Day 2 and 8 tests. Great experience, especially compared with other providers. Tests and results were delivered on time with clear communication.

Can't fault their service. Ordered my day 2 test 2 weeks in advance. It arrived some time within a week of me ordering the test. Posted my sample on a Monday, got acknowledgement of receipt of my sample on the Tuesday and results by the Wednesday. So, yes I would use them again.

This company should not be used for day2 COVID 19 testing. They sent me an email at 12.35 9 days before the day 2 test was required claiming that the test had been returned and gave me 1.5 hrs to reply- otherwise the test would be cancelled and no refund would be offered. By chance I saw the email and replied to it. Of course there has been no response and they are unavailable on the phone. Overwhelmed or rip off I'm not sure? decide for yourself but don't waste your money.

Excellent service. I even had to change my flight which I informed Labmed experts about. They were so professional and managed to reduce my stress by changing the date for the test. Extremely efficient. Results were emailed and messaged to me in less than 24 hours on a Saturday. Would definitely recommend.

My day 2 test kit arrived, but without a prepaid return address label.

I was therefore unable to return my swab sample rendering the test kit totally useless.

I have emailed to this address and asked for a full refund:
day2andday8 -aat- labmedexpert dot co dot
uk

I haven't received my test to release for day 5. Tried to phone them nobody answered the phone and they don't reply to my emails.

Day 2 test arrived on day one, was sent over and results were ready to download the following day. Exactly what you need at one of the cheapest prices

Ordered day-2 and day-8 test kits for my quarantine. Never received the results of the day-8 test.

Please help ! Day 2 tests sent on Tuesday with no results
Labmed please respond to my emails and phone calls - peoples livelihoods depend on timely processing of results its now been over 72 hours !!!

Had a very positive experience with LabMedExpert. Received my Day2 test after 2 days of ordering it (I ordered it way in advance of me leaving the country). When it was time for me to do the test I noticed one of my kits did not have a return label. I informed and emailed them straight away and they responded within 2-3 hours. I sent our tests off before 12pm without any hassle (taped both our boxes together with 1 return label). Received text message and email the following day to inform us our test had been received and is now being processed. Received our results a few hours later with a professional certificate. Process went very smoothly