Labo&GatoReviews 

1,004
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Best prices on the web, and fantastic service. I got my order in less than 24h, with free delivery.

Rated 5 out of 5 stars

My experience with Labo&Gato is just speechless!!! I am so happy I found them, I was struggling to find the best Cannelés molds and my dream came true when I found Cannelés molds from Labo&Gato! My Ca... See more

Rated 1 out of 5 stars

Order lost by ups more than 30 days ago. I contacted customer service repeatedly. They have not resent the order. They have not refunded. I get nonsensical answers. No resolution for over a month. Ve... See more

Company details

  1. Bakery

Information provided by various external sources

Labo&Gato est une boutique spécialisée dans la vente de produits alimentaires et de matériel pour la pâtisserie, destinée à la fois aux particuliers et aux professionnels. Près de 10.000 références de produits alimentaires dédiés à la pâtisserie et du matériel professionnel Made in France. Doté d'un véritable laboratoire, Labo&Gato propose également des ateliers de pâtisserie pour tous les niveaux.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.5

All reviews

(1,004)

1 review in the last 12 months

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Rated 5 out of 5 stars

Super fast service!

I ordered the canelè molds just 8 days ago from the United States ...and they arrived today! They are beautiful and I am making my batter tonight to bake them Friday.

Thank you so much for a beautiful product in such a short length of time.

I hope to order from you again!

Sincerely,

Teri Lanciault

24 February 2015
Unprompted review
Rated 5 out of 5 stars

GREAT service!

They sent me emails for each process; order confirmation (They replied with perfect English by the way), posting to GLS with the tracking code and date/time of arrival. Very well done!

20 February 2015
Unprompted review
Rated 5 out of 5 stars

Moule Cannele

I recently ordered the Cannele Moule from Labo et Gato. The service was exemplary. Damien was very helpful and patient with me as I do not speak/read the French language. My shipment arrived and I can hardly wait to bake my first Cannele de Bourdeaux.

7 February 2015
Unprompted review
Rated 3 out of 5 stars

First time purchase

I am waiting for a final reciept which accounts for removal of VAT. Since I had to add additional shipping costs I have not received an updated invoice. So, not too pleased and I await the resolution.

28 January 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I ordered 12 canale molds for shipment to Seattle, WA USA. I received the items very quickly, in 8 days. The customer service representative replied to my question very quickly by email in perfect English. Although I can speak French, this was a nice convenience. The quality of the items is excellent, and the price is wonderful, even including shipping to the USA. I am a very happy customer.

21 November 2014
Unprompted review
Rated 5 out of 5 stars

excellent

excellent shop, I raccomanded everyone to buyy here, they are very helpfull, and you can find here everything you need for your patisserie!
thank you

12 November 2014
Unprompted review
Rated 5 out of 5 stars

I love this shop!

I get all my baking supplies and ingredients from this shop and have taken two of the ateliers de patisserie (macarons and eclairs). I always receive the best possible service! As an American I find all my hard to get ingredients in France like cream of tartar, meringue powder and cooking spray here. I also get all the molds and supplies I need for my French baking needs, like inverted sugar, extracts and high quality food dyes. I am now into making French bread and am getting my supplies for that here as well. I cannot say enough good things about the ateliers I've taken and I look forward to taking more as they are both educational and fun. The instructors are professionals who are dynamic and very generous with their knowledge. Whether I go to the shop in person or order online (delivery is so quick!) I am always a very happy customer. Thanks, Labo&Gato!

24 October 2014
Unprompted review
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