Lacey Plumbing & Heating Ltd Reviews 

144
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Lacey Heating are without a doubt the best plumbing / boiler company I have ever experienced. Over the years they have done many jobs for us, installing showers and boilers and always been prompt reli... See more

Rated 5 out of 5 stars

Excellent service from Mike, Becky, Romaine and of course Danny who fitted a new boiler and radiators for us. Nothing was too much trouble for Romaine. The team planned the work around our availabilit... See more

Company replied

Rated 5 out of 5 stars

I used Laceys because they were highly recommended by a friend. I wasn't disappointed. Danny and Louis arrived on time, were very professional and extremely pleasant. I had six new radiators installed... See more

Rated 5 out of 5 stars

Boiler service. Boiler was installed about 7 years ago by Laceys. Service plan means it’s serviced every 12 months. Dan turned up within the time slot promised, polite, knowledgeable, explained what h... See more

Company details

  1. Central Heating Service
  2. Boiler supplier
  3. Plumber

Written by the company

Established in 2006, we are a family-run business, on a mission to provide confidence in the plumbing and heating trade. We offer an honest, transparent and prompt approach to work, providing customers the very best quality service and products. All Lacey Plumbing & Heating's engineers have years of experience and are qualified to the highest level. We are specialist boiler installers, heating engineers and plumbers. We are are Which? Trusted Traders and Worcester-Accredited Installers. With our family values and commitment to delivering the best domestic and commercial plumbing in the area, you can trust Lacey’s Most Wanted team to complete the job.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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4.8

All reviews

(144)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service!

Excellent service from start to finish! Rebecca was extremely helpful, arranging for the work to be done quickly due to a leaking radiator valve. The engineer, Baz, turned up on time, was very friendly and helpful and did a great job. Would highly recommend!

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I would highly recommend Lacey plumbing. Great customer service & helpful. Danny has completed the boiler service for several years now.
Always friendly & polite.
I wouldn’t use any other company.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend - Excellent SAervice

Mike came out and gave advice and options. Quotation provided and then work completed within a week of agreeing. Service was fast, reliable and would highly recommend. Josh arrived as agreed (7.55am) and installed the boiler and shower with no issues and was very polite and helpful and considerate to the interior.
Would highly recommend Laceys and will definitely be my go to Company in future.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Laceys came recommended to me when my…

Laceys came recommended to me when my boiler broke and they were excellent. They came to quote and then fitted the new boiler within the week so I wasn't without hot water. I would highly recommend them and wouldn't hesitate to use them in future. Its always nice to use a local company that really cares about their company and customers.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, would always recommend Lacey Plumbing. Plumber was so neat, tidy completing the job and also very polite.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

I have used this company over the last…

I have used this company over the last few years and have also found them to be very helpful and efficient. Danny, who has serviced our boiler over this time, has always been very polite and efficient in what he does. They are good value for money allowing to use a monthly boiler service plan which helps spread the annual service.

19 July 2024
Unprompted review
Lacey Plumbing & Heating Ltd logo

Reply from Lacey Plumbing & Heating Ltd

Dear Jeremy thank you for taking the time to leave a review and saying such great things about our team. I've passed on your comments to Danny. We're always happy to help you where we can. Kind regards Rebeccs

Rated 5 out of 5 stars

Great company

Brilliant work from Laceys as usual. They installed a new boiler for us a couple of years ago and have serviced it since then. Very efficient and professional engineer, arrived within agreed time scale and the backup from the office staff is excellent. No hesitation in recommending them, a first class company.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Annual gas boiler service.

Proved very easy to make an appointment. The engineer arrived on time, worked very efficiently and explained what he was doing.Very pleased with all aspects of work.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

We have used Lacey's on numerous…

We have used Lacey's on numerous occasions, and will continue to use their services. Always arrive on time when a job booked in, very professional and knowledgeable will all aspects! The engineers make it their job to know our heating system inside and out. Rebecca and Romaine are very helpful when we ring with an issue, and their engineer's especially Baz are exceptional.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Anthony O'Hanlon at Ballycoolin

Anthony O'Hanlon at the showroom in Ballycoolin was wonderfully helpful and a pleasure to deal with when we renovated two bathrooms. I would highly recommend that anyone needing assistance seek out his advice.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Boiler service

Boiler service. Boiler was installed about 7 years ago by Laceys. Service plan means it’s serviced every 12 months. Dan turned up within the time slot promised, polite, knowledgeable, explained what he’d done and why, couldn’t fault anything. I’ll never use anyone else. Brilliant company.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

As always a very friendly

As always a very friendly, considerate and competent engineer came and serviced our boiler. He took the time to answer any questions we had. If I could give more than 5 stars I would

19 April 2024
Unprompted review
Rated 5 out of 5 stars

It has been a really easy process…

It has been a really easy process getting a new boiler fitted. All communication has been clear and quick. The installation was speedy and convenient. Would recommend Lacey to others.

2 April 2024
Unprompted review

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