Lacmahouse 

I had to make a claim with my credit card company because of this retailer. I ordered a speaker with them that was a pre order, then they kept pushing back the date in which it would ship so I waited over 10 months. After that point, I decided I would reach out and ask for a refund. I got a notification of a refund that said it would show up in my account in 10 business days and it has been weeks and I still haven’t received any of the money back. Please save yourself money and time and don’t shop with them.

Pretty bad experience with this website. Ordered 3 months ago, they take a week to reply to a simple e-mail. The product itself is horrible and is just something they bought off AliExpress. The cost of the product makes you believe you'd get a decent quality item but they just send you some chinese knockoff.

Loved my overall experience with them, the customer service was slow at first but they eventually responded to my emails and assured me the safe arrival of my order. Took around 3-4 weeks for my product to arrive and it was in good condition.

I made an order worth $279 including albums jerseys etc i emailed them to deliver it as soon as they can because i had to give it as a gift to my sister for her birthday. Even though the jerseys are custom made for idols they still arranged an early delivery for me and added in chocolates and ramen I'm literally crying. They're soo sweet honestly! I'm definitely staying here as they also have free shipping!

My first experience with this company was absolutely dreadful. I came across their website while searching for a specific item and decided to make a purchase on February 16th, as they appeared to be a reputable company with a significant following on Instagram. However, after receiving the order confirmation, I was met with complete silence for the next two weeks. Despite sending multiple inquiries through their website and email, I received no response whatsoever.

Frustrated by the lack of communication, I reached out to them via Instagram on February 22nd, and only after several attempts did I receive a response on February 25th. The excuse provided was that they were short-staffed, and I was assured that my order had been processed and that tracking information would be available by February 26th. However, that deadline came and went without any update on my order.

Feeling increasingly concerned, I initiated a PayPal dispute on February 29th to prompt a response from the company. To my dismay, within hours of opening the dispute, I was informed that my order had been dispatched three days prior, yet they were unable to provide a tracking number due to their Busan office being closed. This lack of consistency in their information was deeply concerning.

Shortly after, I received notification from PayPal that my dispute had been closed and a refund issued to my account. Subsequently, I received a message on Instagram informing me that my dispute had been "accepted" and that my order was being canceled. This was incredibly frustrating, as I had raised the dispute solely to get their attention and resolve the issue.

When I inquired about placing another order, I was met with a dismissive response suggesting that a second purchase might not be permitted due to the dispute's impact on their PayPal channel and selling history. This lack of accountability and customer service is unacceptable.

I strongly advise others to steer clear of this company. Their propensity to make excuses and their inability to provide consistent information, coupled with their disregard for customer satisfaction, make them a company to avoid at all costs. If you value a hassle-free shopping experience, look elsewhere.