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Ladder Reviews 2,991

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TrustScore 4.5 out of 5

4.6

Insurance agency
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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the ease and speed of the application process. Customers found the online platform modern and simple to navigate, making it straightforward to get covered quickly and efficiently. Many also praised the affordable pricing and reasonable rates, noting that the company provides packages that suit their needs without pressure. The customer service was frequently mentioned as helpful and responsive, with representatives answering questions quickly and providing clear communication. However, some customers also noted issues with the application process, experiencing denials without clear explanations or facing multiple requests for the same information. A few other people also felt that the pricing was overpriced or that they wasted time without receiving a resolution.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the quick, easy, and straightforward... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and... See more

Service

Reviewers mention positive feedback about the service, highlighting its efficiency and ease of use, with many... See more

Website

Clients share positive opinions on the website, consistently praising its ease of use and navigation.... See more

Customer service

Customers generally report positive experiences with customer service, highlighting excellent support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was easy to sign up, didn't get a bunch of phone calls, emails or other solicitations. Everything was able to be done in a couple mins online. The only thing I would have liked a screen with hey i... See more

Rated 5 out of 5 stars

The ease of use was great. I figured it would take a long time and a lot of questions to fill out but you have made it simple, and the prices are VERY competitive. I also like the options of how to pa... See more

Company replied

Rated 5 out of 5 stars

It was quick and didnt ask too many difficult questions that required hours of research. Never spoke with anyone so it was an easy process start to finish.

Rated 5 out of 5 stars

The application process was straightforward. Any questions I had, the representative Brianna answered quickly. The prices were very reasonable. They didn't hassle or pressure me into getting a polic... See more

Company replied

Company details

  1. Insurance agency
  2. Financial advisor

About Ladder

Written by the company

We started Ladder because we fundamentally believe life insurance is good—for people and communities. But at some point, it was hijacked by high pressure sales tactics, expensive products, and slow processes.

It’s time for better life insurance. Ladder gives you a smart, secure, straightforward way to take care of your people, while saving you time, money, and (lots of) hassle.

Contact info

Promotion box for Ladder

Apply today

Apply for term life insurance in minutes

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Don’t use this company. No customer service

They would not render me life insurance although I have a steady income with two young daughters ages 4 and 7 both with special needs. I was recasted. No explanation.

19 July 2025
Unprompted review
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Reply from Ladder

Thank you for your feedback, Melissa. To clarify our process, underwriting considers several factors when assessing an applicant. For example, a decision can be made based on factors such as, but not limited to, health history, personal finances, driving history, criminal history, and more. If you're interested in learning more about the decision you've received, please contact our team at help@ladderlife.com. Hope this helps.

Rated 5 out of 5 stars

The website was simple

The website was simple. It had a short step by step process. This was the most user friendly site after reviewing many other sites for insurance.

17 May 2025

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