Ladder Loans Reviews 307

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making them feel at ease and understood. Many highlight the exceptional customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is described as excellent, with people appreciating the smooth onboarding process and the feeling of being guided and supported through their financial decisions. However, some people mentioned issues with contact, experiencing unprofessional behavior, information about loan options versus debt settlement that was perceived as unclear or inconsistent, and being asked for sensitive information over the phone. There were also instances where customers felt pressured or that their concerns were not adequately addressed, leading to frustration with the process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many recommending it and expressing gratitude for the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as straightforward,... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers appreciating the option to receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more


Company details

  1. Non-bank financial service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(307)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience! Leslie Estrada made everything easy to understand and gave me a peace of mind knowing I’m finally taking control of my debt.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Leslie was phenomenal!!

Leslie was amazing, patient, and very detailed. I felt guided and comfortable.
Thank you so much for listening to my situation and helping me take care of my finances and continue moving forward. I greatly appreciate it! Thank you!!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Best experience ever

Omg! Leslie was not only full of the information, but during this process made me feel comfortable, confident and courageous for making a decision to take care of this situation. I have been in retail/customer service for 25 years, I run 300+ locations and honestly I wish I could clone her!!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Jonathan Estella is simply amazing

Jonathan Estella is simply amazing. He explained everything to me and informed me every step of the way. In 2.5 years I will be out of debt thanks to him and Ladder loans. Definitely recommend this company 😀

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Stephanie had been very helpful with…

Stephanie had been very helpful with the process and helping me through. Unfortunately I have decided on holding off on the debt consolidation until a later time. She was very supportive of my decision and offered her assistance if and when the time came If I want to move forward with the program in the future. She is an excellent representative of your company.

Thank you
Diane Villani

11 August 2025
Unprompted review
Rated 5 out of 5 stars

THE TRUTH, with the bad and the good.

My experience w/Kenny Jumps, financial consultant, had value and positive impact. The company I found had patience, and tolerated any delays, overcoming my challenges. I was given a direct response, a more detailed explanation.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Great help!

Cole stock was extremely helpful in finding a solution that may work for me "time will tell fingers crossed" but Cole was very personable, professional, friendly, overall just a pleasant guy to deal with. Service was prompt, solution was educated and made sense for me and my budget, would happily work with Cole again. professional, knowledgeable, friendly, overall positive experience working with him.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Jyoti Kaur!

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarification and purpose. She made sure to always stay in contact with me as well as follow up with a phone call, email or even a text to ensure my needs were met. I would highly recommend anyone that's needing some financial assistance to work with her. Thanks Jyoti!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Ladder Loans and Kenny J

I was fortunate to have Kenny J reach out to me to explain the program and offer his services. I could not possibly have received better help from anyone else. It is hard to handle tough financial times, but Kenny and Ladder Loans made the process easy and provided everything I needed in a very timely fashion. Thank you Kenny and Ladder Loans, David

8 July 2025
Unprompted review
Rated 1 out of 5 stars

DON'T DO IT, JUST MOVE ON!!!!

If I could give a lower score I would. They sent out a mailer for pre-selected loan. I called the number they hung up. They called me 2days later and no one was on the line. They called again several days later and wanted to do "2" soft pulls on my credit and asked if I approved. I said, ah don't you want to tell me more about the loan? How much is is the loan and terms? He stated he didn't know and wouldn't until he did the TWO soft pulls and asked again if I approved, my answer was no, HE HUNG UP ON ME. JERK.

8 May 2025
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

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