Ladder Loans Reviews 307

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making them feel at ease and understood. Many highlight the exceptional customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is described as excellent, with people appreciating the smooth onboarding process and the feeling of being guided and supported through their financial decisions. However, some people mentioned issues with contact, experiencing unprofessional behavior, information about loan options versus debt settlement that was perceived as unclear or inconsistent, and being asked for sensitive information over the phone. There were also instances where customers felt pressured or that their concerns were not adequately addressed, leading to frustration with the process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many recommending it and expressing gratitude for the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as straightforward,... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers appreciating the option to receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more


Company details

  1. Non-bank financial service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(307)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I get a flyer in the mail saying I'm…

I get a flyer in the mail saying I'm prequalified for a loan , I call them up and they tell me everything I already know that I have to high of credit use , No KIDDING thats why I called to consolidate , what a waste of time , they don't even do the laon themselves, they farm it out
DON'T WASTE YOUR TIME WITH THIS LADDER LAONS COMPANY !!!!

10 August 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. We have helped thousands of people who have been happy with our services. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 1 out of 5 stars

sounds like a scam to me

SOUNDS LIKE A SCAM. I would advise consumers to do your homework, when choosing a Loan Company.

After reading their reviews, I decided not to waste time with this company.
Check around, ask family and friends about other Loan companies, it may take a while but you'll be happy that you did.

9 August 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. We have helped thousands of people who have been happy with our services. Can you contact me to further discuss what happened so we can address the issue you experienced? Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Commitment to service

I was delighted with the customer service I received, I highlighted their attention, and the people who work there help their customers in all processes.
Ladder Loans are the best option for a financial emergency, they provide you with the best, fastest, and most efficient solution.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Customer service was great and such an easy to use company! Helped me out greatly would highly recommend

19 July 2024
Unprompted review
Rated 5 out of 5 stars

All-around great experience!

I had a great experience with Ladder Loans. They made the process of acquiring a loan straightforward and seamless. Since this was my first time dealing with a loan company, I had to lean heavily on customer service, and was delighted at how attentive and courteous they were. This is clearly a company that values its customers and holds itself to the highest standards of professionalism.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience at ladder…

I had a wonderful experience at ladder loans! Every question I had was answered and addressed! No beating around the bush. Just straightforward and simple. I love the customer service I received, considering this was my first time working with a loan agent! I appreciate the services.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience

I had a wonderful experience with Ladder Loans! with outstanding customer service who were extremely patient and helpful guiding me through the loan process with ease.

All my questions were promptly and they made sure I understood every detail.
Also, the application process was smooth and effortless. I highly recommend Ladder Loans to anyone in need of financial assistance. Their professionalism is exceptional. Five stars all the way!

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Are these people even qualified or licensed?

Are these people even qualified to analyze my credit report and advise on my personal finances? They barely even do loans - they just bully you into thinking you cant afford your bills anymore ...while trying to persuade you to stop paying your credit cards so they can settle your debt for half of what you owe??... Your credit goes down the drain and GOOD LUCK trying to get financing in the future

5 July 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced. Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Highly recommended loan provider

I reached out to their customer service team and the specialist assigned to me answered all my questions about their loan services. I would recommend them to those who are looking to settle their debts in the most stress-free way possible.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience with this company. Although, I experienced a little issue with the business mode of operation specifically on the interest rate but the customer service was able resolve that and help me secure a loan for my small business.

13 May 2024
Unprompted review
Rated 2 out of 5 stars

Unbelievable 32% interest rate with a…

Unbelievable 32% interest rate with a good credit score. Don't waste your time with these scammers!

2 July 2024
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry you had a bad experience. Can you contact me to further discuss what happened so we can address the issue you experienced. Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Outstanding Experience

I had an outstanding experience with Ladder Loans! From start to finish, their customer service was impeccable. The team was incredibly helpful, patient, and knowledgeable, guiding me through the loan process with ease. They answered all my questions promptly and ensured I understood every detail. The application process was smooth and efficient, and I felt supported every step of the way. I highly recommend Ladder Loans to anyone in need of financial assistance. Their professionalism and dedication to customer satisfaction are truly commendable. Five stars all the way!

24 June 2024
Unprompted review

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