Lafayette Photography Reviews 

607
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers consistently praise the exceptionally friendly and professional staff who guide everyone through the routine with complete ease, making photo sessions very comfortable. Consumers also highlight the outstanding product quality, beautiful custom framing, and prompt delivery services that always arrive securely and carefully packaged. However, some customers also noted occasional problems concerning photo quality, mentioning instances where images arrived out of focus or were incorrectly printed. A few people were additionally dissatisfied when receiving incorrect photo formats or dealing with unhelpful communication from support representatives during their order.

What people talk about most

Staff

Users describe satisfaction with the professional and helpful staff. Consumers frequently highlight the... See more

Service

Customers consistently note positive experiences with service, highlighting friendly interactions,... See more

Product

Reviewers highlight positive aspects of product, noting great photo quality and fast delivery. Consumers... See more

Quality

People report positive experiences with quality, highlighting that the photographs are of exceptional... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and excellent packaging. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service, photographs and framing absolutely perfect. Arrived quickly and extremely well packaged. I ordered 3 products but wasn’t able to select my chosen photograph for the walnut framed photograph.... See more

Rated 5 out of 5 stars

The team at Lafayette produce the most beautiful photographs of our kids from their school. There was an issue that I had which was also resolved so quickly and with such kindness on Emma's part. Havi... See more

Company replied

Rated 5 out of 5 stars

We ordered online which was straightforward. We had an issue with delivery (problem with the post, not the company's fault) but Emma was brilliant at sorting it out. She arranged for replacement print... See more

Company replied

Rated 5 out of 5 stars

My son had his graduation in Maynooth University. His photos were taken by Lafayette. I have to say the girl taking them was excellent I can't remember her name she was so good, she did not rush us, s... See more

Company replied


Company details

  1. Photography Service
  2. Aerial Photographer
  3. Photographer
  4. Photography Studio

About Lafayette Photography

Written by the company

Lafayette Photography has been trading since 1880 and is the oldest photography company in in the world still trading today.

We are Ireland and Northern Ireland’s leading academic and commercial photographers, and now growing steadily in Great Britain. Our photographers are experienced in all types of photography from commercial, headshots, large events, graduation and school photography. With our large team of photographers covering a broad range of specialisms, supported by our skilled editing and administrative team, we are well positioned to offer the right photographer, for your particular assignment.

Frame Shop
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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(607)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Lafayette Photography logo

Reply from Lafayette Photography

Hi Ali,

Thank you for sharing your experience! We greatly appreciate it.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Great Service

Very easy process on the day of our Graduation. Very polite and helpful staff who guided us through the routine with ease.

19 January 2026
Lafayette Photography logo

Reply from Lafayette Photography

Hi Janette,

Thank you very much for sharing your experience!

It is wonderful to know our staff were accommodating and welcoming.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

A very high quality product with…

A very high quality product with excellent service and very quick delivery. Ordered on the 12th and delivered on the 19th. Very well packaged.

21 January 2026
Lafayette Photography logo

Reply from Lafayette Photography

Hi Eric,

Thank you for the 5 star review! Much appreciated.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Excellent

Excellent service and communication. The quality of the photographs and frames are exceptional.

17 November 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Jean,

Many thanks for your review! We are delighted to hear this.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

My experience with Lafayette

The photographer on the day of graduation was so friendly and helpful. It really made it a memorable experience. This company is very efficient, I had a great experience with the order and delivery of items. There were no issues

7 November 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Aisling,

Thank you very much for taking the time to share such kind remarks.

We greatly appreciate your feedback.

Kind regards,
Lafayette Photography

Rated 4 out of 5 stars

Graduation photographs were good

Graduation photographs were good. However, one of the prints was not centred properly when printed. After raising the issue with Lafayette, the issue was corrected and new prints provided.

23 November 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Walker,

Thank you for providing your feedback! I do apologise for the issue faced but glad to know this was resolved for you in a prompt manner.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Professional and friendly experience

From beginning to end the process was easy to navigate on the day was very friendly and professional. Delivery of portrait was prompt and well packed.

28 December 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi A,

Thank you for the 5 star review! Glad to know the service was smooth from beginning to end.

Kind regards,
Lafayette Photography

Rated 4 out of 5 stars

Brillent experience

I had a great experience with lafayette

24 December 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Shane,

Many thanks for your feedback! I am delighted to hear this.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Worth it

Great service - very helpful staff

18 December 2025
Lafayette Photography logo

Reply from Lafayette Photography

Many thanks Michael. Your feedback is greatly appreciated.

Kind regards,
Lafayette Photography

Rated 4 out of 5 stars

Excellent photographer and photography but very expensive

Excellent photographer and photography. Very poor website experience, bundles are restrictive and expensive.
With so many images taken it is hard to choose and you are "forced" to spend way more than necessary. This is probably prohibitive to low income families. More affordable packages should be made available.

2 December 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi S,

Many thanks for sharing your experience and providing feedback regarding pricing.

Please know, customers are not restricted to the packages shown on our websites. Our customer care team are on standby to help customers customize their order to suit their requirements.

If you are looking for a specific print/size which is not shown on our website, please do reach out to us. We will help assist to the best of our abilities.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Review…

Absolutely brilliant service from start to delivery of photos for graduation

23 December 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Ciaran,

Many thanks for taking the time to share your feedback. We greatly appreciate it!

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Great experience with Lafayette

Great experience with Lafayette. I sailed right through the process and the photos are amazing. I'm really happy with them.

20 November 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Concepta,

Many thanks for the 5 star review! It's great to know the service was smooth sailing.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Fantastic and very helpful

The team at Lafayette produce the most beautiful photographs of our kids from their school. There was an issue that I had which was also resolved so quickly and with such kindness on Emma's part. Having also been present when Nick works with the kids during the family photos, he is so kind and good with the children. I've been buying photos from them since 2020 and I couldn't recommend them highly enough. They make wonderful Christmas presents for everyone. Special thanks to Emma again for helping me. Happy Christmas x

19 December 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi Bid,

Thank you for the wonderful review. It is most appreciated.

Wishing you a Happy New Year!

Kind regards,
Lafayette Photography

Rated 1 out of 5 stars

I am really disappointed

I am really disappointed , i booked to have four pose , but after a few second the photographer told me , it is done , although only two poses only was taken . Photos are very bad . The ones I took by my mobile were much better

8 December 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi Tamer,

Thank you for your feedback and raising this with me.

I sincerely apologise for any disappointment caused. I can see the photographer took 70+ images for you to choose from, I do regret that you felt a lack of choice from these.

If you feel like some editing could improve the quality of your images, please do reach out to info@lafayette.ie and we will happily discuss this further with you.

I want to ensure that you are happy with your photos as they are important memory for you, I totally understand that.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Excellent service

Very satisfied with service provided by Lafayette. The whole process, from ordering the photo pack online to the delivery, was smooth and easy. They had a team of photographers at the event and it was all very well organised. The photographer was also extremely helpful and professional.
I was truly impressed by the high standards of customer care.

15 December 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi LS,

Thank you very much for the glowing feedback. I am glad to know the service was smooth from beginning to end.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

I have ordered via school and directly…

I have ordered via school and directly online and both experiences were seamless. The team is very helpful and responsive. I would highly recommend.

19 December 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi Laura,

Thank you for the 5 stars! We greatly appreciate it.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Graduation day '25 with City Colleges Dublin.

All the staff were friendly with a smile very professional, our photos are top notch.

29 November 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Michael,

Thank you for the wonderful feedback. I am delighted to know our staff were welcoming and professional.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Brilliant customer service

We ordered online which was straightforward. We had an issue with delivery (problem with the post, not the company's fault) but Emma was brilliant at sorting it out. She arranged for replacement prints and I had them by that afternoon! Incredible customer service, can't thank Emma enough for helping us out.

17 December 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi L,

Thank you for your feedback! I am glad to know the issue was resolved promptly for you.

Kind regards,
Lafayette Photography

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