I am updating this review because after getting in contact with LBL customer service they have sorted out the problem and I’m happy to report that my boots arrived today and I love them. I was even... See more
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Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.
Unit 401 Metro Line House, 112 118 College Road, Harrow, HA1 1BQ, London, United Kingdom
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Well the shoesare wonderfull cousy and warm !And the shoes arrived soon !
I received the sandals which came up small sadly… the day after delivery I attempted a return through the portal but it says unable to as ‘return/exchange window closed’? I have emailed to ask how to resolve/tried to call the tel but no reply abd no connection to the tel. Hopefully I can get this sorted within the 21 day return policy!

Reply from laidback london
They are comfortable and I’m really enjoying this new pair of boots
I absolutely loved the look of the boots from the photo on your site. I had to have them. I picked the army green color.
Not only are they wonderful to look at their lightweight and also comfortable. I receive compliments on them wherever I go and they’re nice and sturdy and give me a little extra height. Highly recommend.
I love my boots. Such a fun, stylish and cozy way to stay warm.
I have tried every type of boot living in New England, and I can’t stop raving about these.
Amazing product and packaging good service overall.
Good morning,
The problem with my boots is that the inside flap (tongue) under the shoe laces on the right boot doesn't stay in place and continually moves to the right which is very uncomfortable. It's a problem.
Please advise.
Cynthia Newman

Reply from laidback london
Stunning boots beautiful designs super comfortable
Oh my goodness, these shoes are amazing! They feel like a warm hug for my feet, making them the most comfortable pair I own. People often stop me to ask where I got them—such a nice compliment! I love wearing them with or without socks, whether I’m relaxing at home or running errands. These are definitely my go-to boots for all year round, and if comfort had a best friend, it would be these beauties!
Order arrived quickly. Two different styles of boot to try. Preferred one and returned the other and received a quick refund. May well come back for some summer footwear :)
Love all my boots and shoes from Laidback London and pretty much wear them exclusively. Stylish, unique and extremely comfortable. Lots of compliments. Quick shipping! Thank you!
this company have went out of their way to help me when i did not receive the boots i got for my girlfriend they got a other pair the same day out to me. and when they were not the ones for her. they help me again with returning them. 5 star help
Boots very beutiful and comfortable!
Customer service very responsive and next to the customer: I received the boots with a defect, they replaced immediately.
The service has been excellent and the shoes and boots are so comfortable. I've had so many comments due to the lovely design.
I love shoes and boots. The quality ist excellent, only the sizes are a bit strenge because I have pairs in 5, 6 and even one model I needed 8. I would love a standart sizing. Receiving the good size is important because the return from Germany is terrible!!! Even living in a big city, the next FedEx is 8km far away...
Pick-up from FedEx is not possible because Internet Page is a Desaster and not working!

Reply from laidback london
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