I placed my order on June 6. It’s been over a month and has yet to be shipped. Customer service only replied to my initial email, saying they would ask their warehouse and keep me updated. Unfort... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Laifen was established in 2019 in by Hongxin Ye, a creative geek and his team of passionate developers, inspired by the idea that a well-developed motor could improve the performance of an appliance significantly. With the endeavor over 2 years, Laifen has finally equipped the technology of 110000 rpm motor, and integrated it into an outstanding high speed hair dryer, balancing perfect user experience with an economical price. We believes that with the efforts of Laifen, our users could enjoy daily life with higher efficiency, more convenience, while still affordable. In addition to hair dryer, Laifen has devoted herself into the popularization of high technology, bringing more enjoyments to consumers.
Hong Kong
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy delivery. I like the magnetic attachments. It's really solid and feels great in my hand. The shape makes it easier for storage.
My preorder should have been shipped by 10th of march. Until now I have not heard anything about nor did the customer service reply.

Reply from Laifen
Laifen shipped my order promptly and the item arrived in great shape. It was exactly as described. I am very happy with my purchase.
My experience with my toothbrush it's great. I enjoy it very much but I think it needs a pressure sensor.
Product does not last.
I bought my first laifen in Nov 23, after 6 months the hair dryer broke, I asked for a refund but they sent me a new hair dryer instead. Two weeks ago the second hairdryer stopped working and they sent me a new one. This new hairdryer arrives and i have used it twice and its now broken. Do not buy these products aren't reliable.
Edit
Since my review the customer service has been very good and Laifen did offer me a 50% refund for the hairdryer which i accepted.

Reply from Laifen
I got the Laifen SE Lite version and I am loving it! My thick hair dries faster than it ever has, with the added bonus of it being so much more quieter than my old traditional hair dryer. Can highly recommended!
The audacity of asking for a review when you never even shipped the order is astounding. I’d give you zero stars if I could.

Reply from Laifen
Placed my order for a hair dryer on January 17. Other than the order confirmation I received no updates. When I contacted the company on January 29, I got a message that they would be out of the office from January 25-Feb 6 for Chinese New Year. My order should’ve been shipped before that, but was not, and now I will be waiting at least a month to receive it. I will not recommend buying from this company.

Reply from Laifen
I placed an preorder since 1/18, it says order will be shipped by 1/30, but I still haven’t received any shipping email.

Reply from Laifen
Products with unsurpassed price/quality relationship.
Started with the toothbrush, after 1st bought 2 more for my kids. Bought the hairdryer afterwards. My wife adores it. It does not lag behind the most expensive hairdryers. Just try it.
This is the best electric toothbrush I’ve ever used. It is powerful, versatile, feature-packed, and elegant. I was so impressed by mine I bought several for the whole family. We have all three finishes but the best is the aluminum because it stays fingerprint-free and cold to the touch which gives it a premium feel compared to others on the market. And for the amount of features you get it is an incredible value at this price point.
As a self-proclaimed toothbrush fanatic with experience using top brands like Sonicare and Braun, I can confidently say that Laifen is the best I've ever used. From the moment I tried it, I was hooked. The app's flexibility allows me to customize my brushing experience for optimal results. I wholeheartedly recommend Laifen to anyone looking for a superior clean.
Love my Laifen toothbrush!! I feel like my teeth get a great clean, but it’s also gentle and does not disturb my gums. Both my husband and I have been using Laifen for over 6 months now and we will never go back.
Laifen Wave Electric Toothbrush is a great toothbrush. Very sleek design. Came boxed like an iPhone.
Super good toothbrush and hairblower. Cant wait till they release more products!
Having used the Laifen Wave for over six months now I can really see a big difference in my oral care! The brush heads are doing a really good job and are well made. Also the design and comfort makes it so nice to hold it in your hand. The battery life on this one are shockingly good! Looking forward to use it every time!
The best electric toothbrush and hairdryer have ever used.
I love their toothbrush!
Unfortunately at first I got a defective unit, however support resolved it quickly and swiftly, can recommend them.
Cleaning power seems great and despite the product being stylish, I do not see any regression in usability compared to my old Oral-B.
The toothbrush is the best. It works flawlessly; it is stylish. It is pure perfection. As an Apple fan I can only confirm that if Apple had a toothbrush it would most likely be similar to my Laifen.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.