Laihair Reviews 116

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

PRO: Customer relations responsive and helpful. They are quick to answer. Also, the mug that I ordered arrived within reasonable time period, given season etc. CON: In the promotional pics the medi... See more

Rated 5 out of 5 stars

Choosing the ornament, color options, riders name n number were fast, easy n the preview showed exactly what it would look like .. It's a Christmas present for 1 of my best friends, can't wait to watc... See more

Rated 5 out of 5 stars

I ordered what I thought was 1 each of 4 ornaments. I bought 2 of the skydiving ones for my son and I and 2 for my husband and other son. I received 8 ornaments (which are personalized). They are grea... See more

Rated 2 out of 5 stars

I guess it was my mistake at not reading closer but I clicked on an icon for a 3D custom Christmas ornament. What I ended up ordering was a keychain. I just got it and although it looks okay it's just... See more


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3.2

Average

TrustScore 3 out of 5

116 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Nothing like the pictures

I ordered three personalized ornaments. They are junk! Not worth the $20 each. I was very disappointed. $67.70 totally wasted.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

If I could give less than 1 start I…

If I could give a less than 1 start I would. Worst customer service ever. I order a keychain and the delivery guy stole the package right after taking a picture in front of our door (everything was recorded on camera) . I sent proof of stolen package to customer service and I keep receiving a message from Sheryl that delivery company indicated package was delivered.
Do not order from this company, you will be scammed and won’t take responsibility of their bad service

26 November 2024
Unprompted review
Rated 5 out of 5 stars

I love the customizable color choices

I love the customizable color choices! I would've like to be able to customize the sleeve color and not just have skin tone on the arm, and more color choices for the front pad would have been nice. Overall a great product and I can't wait to see the finished product!

16 November 2024
Unprompted review
Rated 1 out of 5 stars

Fraud

I was sent a tracking number but it won’t pull up. Can’t find a customer service email or phone to inquire. Don’t trust this seller

11 November 2024
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Website was easy to navigate, ordering and customizing was a simple process and checkout was smooth. Time will tell what the end result is.

7 November 2024
Unprompted review
Rated 1 out of 5 stars

Shipped to wrong address

Ordered in beginning of October. Today Nov. 1 I check status and they shipped to a different address than what’s on my order. It was a gift that won’t be done in time. Better off using a local company.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

The product was sent promptly

The product was sent promptly. I liked the opportunity to personalize the suncatcher so that the person depicted resembled to my daughter, who was the intended recipient. The product is really beautiful.

30 August 2024
Unprompted review

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